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Heart Hotel

3.5 star property
Family-friendly hotel with free breakfast connected to a shopping center in Hanoi

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Photo gallery for Heart Hotel

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes
Reception
Front of property
View from property
Free daily local cuisine breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Partial Lake View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Deluxe Double Room, 1 Queen Bed, Lake View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
  • Lake view
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Day bed
  • City view
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 1 min walk - 0.0 miles
  • Hanoi Old Town Night Market - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hanoi Opera House - 15 min walk - 0.8 miles

Getting around

  • Hanoi Railway Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 45 min drive

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Coffee Club - ‬1 min walk
  • ‪Thủy Tạ - ‬2 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Heart Hotel

Family-friendly hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near Heart Hotel, which provides free breakfast (local cuisine), an airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and babysitting (surcharge)
  • A 24-hour front desk, a computer station, and a front-desk safe
Room features
All guestrooms at Heart Hotel offer thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • On a lake

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

Is Heart Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heart Hotel?

Self parking is free at this property.

What time is check-in at Heart Hotel?

Check-in start time: 1:30 PM; Check-in end time: midnight.

What time is check-out at Heart Hotel?

Check-out is at 11:30 AM.

Does Heart Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 18 per vehicle applies.

Where is Heart Hotel located?

This family-friendly Hanoi hotel is located by the sea, within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake, and Hanoi Old Town Night Market. Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 19 minutes by foot.

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Heart Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 241 reviews
Rating 8 - Good. 87 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 7 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10

j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
Stayed 9 nights in Feb 2020

8/10

Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020

4/10

Stayed 2 nights in Feb 2020

10/10

Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020

8/10

Stayed 3 nights in Jan 2020

6/10

Stayed 1 night in Jan 2020

8/10

Stayed 1 night in Jan 2020

8/10

Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant
Stayed 2 nights in Jan 2020

8/10

À proximité des attractions à moins de 2km. Personnel très accomodant.
Stayed 1 night in Jan 2020

8/10

Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker.
Stayed 2 nights in Jan 2020

8/10

Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020

10/10

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020

10/10

Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt.
Stayed 1 night in Jan 2020

10/10

Stayed 1 night in Dec 2019

10/10

very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019

10/10

Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Stayed 3 nights in Dec 2019

8/10

土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。
Stayed 1 night in Dec 2019

10/10

Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019

8/10

Stayed 2 nights in Oct 2019

10/10

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019

8/10

Stayed 1 night in Oct 2019

6/10

직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요
Stayed 1 night in Oct 2019

8/10

Stayed 2 nights in Aug 2019

8/10

ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。
Stayed 4 nights in Jul 2019

10/10

Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019