Is Hanoi Garden Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hanoi Garden Hotel & Spa?

This property doesn't offer parking.

What time is check-in at Hanoi Garden Hotel & Spa?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hanoi Garden Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hanoi Garden Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Hanoi Garden Hotel & Spa located?

Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hang Ma Street and Hanoi Old Town Night Market. Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Long Bien Station is 8 minutes by foot and Hanoi Railway Station is 23 minutes.

About the neighborhood

Located in Old Quarter neighborhood, Hanoi Garden Hotel & Spa is connected to a shopping center. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours.

Visit our Hanoi travel guide

10/10 Excellent

stephen

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I travel a lot and the staff here is top notch , every one of them have been very pleasant

Stayed 1 night in Jul 2025

10/10 Excellent

Kamran

May 23, 2025

Liked: Cleanliness, property conditions & facilities

We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!

Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Apr 8, 2025

Liked: Cleanliness, staff & service

Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing

Stayed 4 nights in Mar 2025

10/10 Excellent

Bernard savary malayapa

Mar 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .

Stayed 3 nights in Mar 2025

8/10 Good

Zack

Jan 1, 2025

Liked: Cleanliness, staff & service

Hotel/room was clean and staff were very friendly.

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super central location. Good hepiful staff.

Stayed 2 nights in Nov 2024

10/10 Excellent

Huy

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!

Stayed 3 nights in Jul 2025

10/10 Excellent

Nitesh

Dec 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little gem

Perfect place within the old quarters. Place is clean, staff are super friendly and come forward to help.

Stayed 3 nights in Dec 2024

10/10 Excellent

Eric

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Perfect in every way.

Stayed 1 night in Dec 2024

8/10 Good

Linh

Dec 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All are good

Stayed 2 nights in Dec 2024

8/10 Good

Mike

Nov 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was located in the old quarter and was convenient for walking around. Many small restaurants and cafes around. I never needed a vehicle to get around and was able to visit many locations. The hotel was quiet and staff very pleasant.

Stayed 2 nights in Nov 2024

10/10 Excellent

Henry

Mar 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great hosts

Stayed 4 nights in Mar 2024

10/10 Excellent

Peter

Apr 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were particularly excellent. Extremely helpful and friendly. A great location.

Stayed 2 nights in Apr 2024

10/10 Excellent

Thai

Aug 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location in the Old Quarter and lot of dining options even we arrived late close to 10pm. Staff are nice, respectful and helpful. Breakfast was very good with fresh juice and noodles.

Stayed 2 nights in Jul 2024

10/10 Excellent

Ifeona

Jul 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My room was comfortable and considering the hotel's location in the Old Quarter, very quiet. The location is perfect for exploring the old quarter, with many cafés, restaurants, shops and markets in easy walking distance.The staff were wonderful; they were attentive and helpful and a great source of recommendations for day trips, restaurants and amenities.

Stayed 5 nights in Jun 2024

10/10 Excellent

Jeffrey

Sep 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a great pleasure staying at the Hanoi Garden Hotel and Spa!!! The entire staff was wonderful providing great service throughout our visit. The Hotel facilities are excellent, and we will definitely stay there again during our next trip to Hanoi 😀 BIG THANK YOU TO THE VERY PROFESSIONAL AND KIND STAFF!!! Warm Regards, Jeff, Lap, and family

Stayed 7 nights in Sep 2024

8/10 Good

Denise

Oct 3, 2024

Liked: Cleanliness, staff & service, amenities

Room is spacious but needs more cleaning to be done. The hotel is very close to the weekend night market. Lots of restaurants and coffee shops are near by. Hotel staffs Chloe, Ben, Lucky and night time receptionists are nice and very helpful. They even provide services to arrange tours, cruise and airport transportations for hotel guests.

Stayed 1 night in Sep 2024

6/10 Okay

Pawel

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.

Stayed 2 nights in Feb 2025

10/10 Excellent

Paolo

Oct 19, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property with comfortable bedroom and well working wifi. Conveniently located in Hoan Kiem lake area near bars, restaurants and shops

Stayed 4 nights in Oct 2018

10/10 Excellent

Pepita

Mar 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, nicely decorated, good service.

This was a nice little hotel. The sheets were clean and the pillows were nice. The room was large and nicely decorated. We’d moved from a cheaper hotel and this one was a relief from the other. The location was good in another part of Old Quarter that we hadn’t explored so that was fun too.

Stayed 1 night in Mar 2023

10/10 Excellent

Haejin

Nov 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They were very friendly and helpful. always try to accommodate my requests. I stayed there for 5 days and 4 nights and would like to stay there again. One small thing is that it is not the hotel's fault, but we used the taxi cab on the way to the airport thru the hotel. The taxi driver made a couple of stops before we reached the airport, he made a stop to get the banh mi(bread), the lady on the street kept gesturing us to move the car, but the driver was outside to get the bread, and then he made another stop to drop that bread to a woman. it was pleasant at all. Other than that the overall hotel experience was good.

Stayed 4 nights in Nov 2024

8/10 Good

Rhea

Jul 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the A/C to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.

Stayed 1 night in Jul 2024

8/10 Good

Rhea

Jul 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the air condition to cool the whole room. Breakfast could be better. There wasn’t much choice and it’s very basic. All in all it offered great value for a short night’s sleep.

Stayed 1 night in Jul 2024

8/10 Good

Kimberly

Mar 13, 2024

Nice hotel. Good location. Good breakfast. Be careful of what room they give you. Our room had one window that opened to a brick wall with no air from outside. There was no airflow at all. We stayed 3 nights and by the time we left every piece of clothing we owned was damp. Everything was constantly wet and the room smelled like wet dog.

Stayed 3 nights in Mar 2024

2/10 Terrible

Abhay

May 19, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Dingy hotel that desperately needs maintenance

Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.

Stayed 1 night in May 2025

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