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Grand Mercure Hanoi

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Photo gallery for Grand Mercure Hanoi

A spacious hotel room with a large bed, a sitting area with a sofa and armchair, a desk with a lamp, and a view of the cityscape through large windows. - Grand Mercure Hanoi (Hanoi)
A modern living room with a sofa, a side table, a lamp, and a view of a cityscape through large windows. - Grand Mercure Hanoi (Hanoi)
A modern bathroom with a freestanding bathtub, a vanity with a mirror, and a view of the city through large windows. - Grand Mercure Hanoi (Hanoi)
Pool - Grand Mercure Hanoi (Hanoi)
A buffet area with multiple food stations, including bowls of soup and salads, and a variety of condiments and utensils. - Grand Mercure Hanoi (Hanoi)
Luxury
5.0 star property
9.4

Exceptional

Hanoi sanctuary with four-poster beds

Impeccable service elevates every moment at this peaceful oasis in bustling Hanoi's heart. Guests unwind at the rooftop pool with panoramic city views. The Song Spa offers exceptional massages and treatments, providing a luxurious retreat from urban adventures.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Deluxe, King Bed, High Floor

Room

Grand Deluxe, King Bed, High Floor

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

A hotel room with two beds, a desk, a chair, a nightstand, and a view of the city.

Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

A spacious living room with a sofa, armchairs, a coffee table, and a television.

Deluxe Suite, 1 King Bed, Club Lounge Access

  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Club Lounge Access (High Floor)

A hotel room with a four-poster bed, a sofa, a bench, a small table with a bowl of fruit, and a view of the outdoors through large windows.

Executive Room, 1 King Bed, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A spacious hotel room with a large bed, a seating area, and a view of the cityscape.

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a nightstand, and a view of the city.

Deluxe Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

A hotel room with two beds, a desk, a chair, a nightstand, and a view of the city.

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Club Lounge Access

A hotel room with a large bed, a sofa, a bench, and a view of the city.

Presidential Suite, Club Lounge Access

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in O Cho Dua, a neighborhood in Hanoi, Grand Mercure Hanoi is near a metro station. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include Temple of Literature and Quan Chuong Gate. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Visit our Hanoi travel guide
Map
9 Cat Linh, Quoc Tu Giam, Hanoi, 10000

What's nearby

  • A historical building with an arched entrance, surrounded by well-maintained greenery and statues.
    Temple of Literature
    3 min walk - 0.2 miles
  • A narrow street with old buildings, clothes hanging on a line, and a railway track.
    Train Street
    12 min walk - 0.7 miles
  • A large building with columns, surrounded by well-maintained gardens and trees.
    Ho Chi Minh Mausoleum
    13 min walk - 0.7 miles
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    4 min drive - 1.0 mile
  • Hanoi Stadium
    5 min walk - 0.3 miles

Getting around

  • Cát Linh Station
    10 min walk
  • Hanoi Railway Station
    17 min walk
  • Noi Bai Intl. Airport (HAN)
    42 min drive

Restaurants

  • Lộc-Ally Restaurant
    1 min walk
  • Grand Mercure Executive Lounge
    1 min walk
  • Gia Restaurant
    4 min walk
  • Koto
    4 min walk
  • Trà Chanh - Cát Linh
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free covered, secured self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 577,500 for adults and VND 290,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Limitless Sky Lounge
  • Lobby Bar
  • The Dining Pavilion

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • High chair
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (4,133 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hospital bed
  • Lever door handles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle fee: VND 1800000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 1800000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Mercure Hanoi have a pool?

Yes, this property has an outdoor pool.

Is Grand Mercure Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Hanoi?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Mercure Hanoi?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Mercure Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1800000 per vehicle applies.

Where is Grand Mercure Hanoi located?

Located in O Cho Dua, this luxury hotel is within a 15-minute walk of Temple of Literature and Ho Chi Minh Mausoleum. St. Joseph's Cathedral of Hanoi and West Lake are also within 2 mi (3 km). Cát Linh Station is 10 minutes by foot and La Thành Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Mercure Hanoi Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 116 out of 143 reviews
Rating 8 - Good. 15 out of 143 reviews
Rating 6 - Okay. 4 out of 143 reviews
Rating 4 - Poor. 5 out of 143 reviews
Rating 2 - Terrible. 3 out of 143 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, our room was quiet and very clean. We enjoyed the breakfast buffet, did not get a chance to spend much time at the sky bar and pool area but did briefly check it out to enjoy some fresh air and lovely views of the city. Overall thoroughly enjoyed our stay.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, fully recommended. Modern, clean rooms that are charming with a wonderful bathroom and hidden end toiletries. Staff were very helpful and polite. The breakfast was great too, with a me to order egg station. Room service was always completed to a high standard.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. The hotel was comfortabke, clean and felt newly renovated.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, the room was nice. The location was good for us because it felt far enough away from the crowds at the old quarter but close enough that it was easy to go there when we wanted to. Would stay again!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and facilities , staff were attentive and met all our needs professionally
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was great, breakfast was delicious and beautiful property
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff, clean facilities. Beautiful design and layout. If I stayed longer, is have used the pool and gym.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The bed was very comfortable, i never wanted to get up.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent. However, the location is a bit far from downtown Hanoï. We ate at the restaurant on the 2nd floor and supper was excellent. Pastries at the same restaurant in the morning were not that fresh.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed couple of nights. Pristine property, good location and friendly staff made our stay enjoyable.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel…friendly and helpful staff! I would stay here again
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great hotel in Hanoi.

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely room, helpful staff. Convenient location.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place so much. Design of the hotel is immaculate
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here when we were in Hanoi. We stayed for 3 nights for our anniversary and we really appreciated the nice gesture with the card/cake/decoration/voucher they gave us! Staff was really kind, helpful and welcoming at check in. Breakfast was also good.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from all team members, great new hotel, and outstanding breakfast buffet with many options. Executive floor access is fantastic with some food options and good drink options and offers a quiet and relaxing environment.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. The service was impeccable. Would definitely stay again
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and walkable to the old and French quarters. The rooftop pool and bar is nice. Staff were super attentive and friendly. Buffet breakfast has lots of good options.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of Down Town Hanoi, very busy area and very crowded. But the hotel is an oasis of silence, peaceful rest and incredible service. It is very new hotel and superb service and staff.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, quality room with modern amenities. Location is super closer to the old quarter, minus all the noise and commotion. Service staff including Thang and the others at the front desk were superb. Food and spa services were all top notch. I travel often for business and this was one of the best hotels I've ever stayed at.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every performances by professional staff were perfect. Great thanks to Gina, Ahn, Liam and other cooperative staff of Grand Mercure Hanoi. My staying there was always like at home with family.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice

Beautiful rooms and all in excellent condition. Good and obliging service. Not many dining options suitable for foreigners around the hotel.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great break in the heart of Hanoi

A great stay!. One of our best city stays. The hotel is beautiful and decor selection is impressive. We stayed in the deluxe room and suite which had executive lounge access which came with loads of perks. Location is also very good and a short drive from old quarter. We also used the spa at the hotel which was great. The staff are very attentive and have a wide selection of treatments available. The rooftop bar has a very impressive view and is a nice way to spend evenings.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff Vao was wonderful!

The staff, specially named VAO (or Bao) was very helpful and nice. Her effort to help guest out was amazing. Two thumbs up!!
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing, all the facilities were amazing. Hannah the customer manager was extremely helpful and friendly. Outside the premise is another story.
Stayed 3 nights in Nov 2023