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Family Hanoi Hotel

Property class: 3.5

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Photo gallery for Family Hanoi Hotel

A restaurant interior with wooden tables and chairs, hanging lanterns, and a wall decorated with heart-shaped notes. - Family Hanoi Hotel (Hanoi)
A hotel room with two beds, a desk with a lamp, a chair, and a view of the city through large windows. - Family Hanoi Hotel (Hanoi)
Shower, free toiletries, hair dryer, slippers - Family Hanoi Hotel (Hanoi)
Egyptian cotton sheets, premium bedding, down comforters - Family Hanoi Hotel (Hanoi)
Terrace/patio - Family Hanoi Hotel (Hanoi)
Close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Family Hanoi Hotel provides a terrace, dry cleaning/laundry services, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double or Twin Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Triple Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room, Balcony

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Family Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Room, Balcony

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Suite, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Balcony

  • City view
  • 38 sq m
  • Sleeps 5
  • 1 Double Bed and 1 King Bed
  • Free WiFi

About the neighborhood

Located in Hanoi, Family Hanoi Hotel is in the city center. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Map
39C Hang Hanh, Hoan Kiem, Hanoi

What's nearby

  • A street with shops, including a pearl jewelry store and a tailor shop.
    Hang Gai Street
    2 min walk - 0.1 miles
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    2 min walk - 0.1 miles
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    5 min walk - 0.3 miles
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    5 min walk - 0.3 miles
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    5 min walk - 0.3 miles

Getting around

  • Cát Linh Station
    4 min drive
  • Hanoi Long Bien Station
    16 min walk
  • Noi Bai Intl. Airport (HAN)
    25 min drive

Restaurants

  • MẸT Vietnamese restaurant & Vegetarian Food MET 5
    5 min walk
  • Gau Coffee & Bakery
    4 min walk
  • Thủy Tạ
    3 min walk
  • Polite & Co
    1 min walk
  • Coba Bakery
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Frequently asked questions

Is Family Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Family Hanoi Hotel?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Family Hanoi Hotel?

Check-out is at noon.

Where is Family Hanoi Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake, and Hanoi Old Town Night Market. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mi (2 km). Hanoi Long Bien Station is 16 minutes by foot and Hanoi Railway Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Family Hanoi Hotel Reviews

6.6

7.6

Cleanliness

6.6

Location

8.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 9 reviews
Rating 8 - Good. 4 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 2 out of 9 reviews

Reviews

Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 가성비 굿 조식도 좋아요

아주만족입니다 위치가 좋고 호안끼엠 바로 옆 주요 관광지 바로 옆 택시로 도보로 이용 가능하고 맛집도 마찬가지로 바로 옆
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service

보통

체크인하려고 하니까 옆호텔인 Hanoi family hotel이 같은 사람이 운영하는 곳이니 거기로 가라고 해서 마음대로 짐을 옮겼다. 여자사장 굉장히 불친절함. 창문이 부실해서 밖의 기름냄새가 다 들어오고, 노래소리 들림. 위치와 와이파이는 최고. 그렇지만 재방문 의사 없음.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick intro to our room to show us where the minibar and extra bedding was would have been great, found it all eventually. No hot water the first night, but was quickly sorted out the next morning. Night staff were excellent. Excellent location.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コスパよし！

ホアンキエム湖の近くで観光しやすいです。 スタッフはやさしくて親切だし、朝ごはんもとってもおいしいです。 部屋の設備や清潔感は値段相応です。 エレベーターがないのだけが不満ですが、荷物はスタッフが運んでくれるのでそれ程困りません。
Stayed 2 nights in May 2019
Verified review

2/10 Terrible

KYUNG WOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

늦은체크인시 예약하지 마시길..

레이트체크인하겠다고 했음에도 체크인하려고하니 다른 호텔로 인계했다. 더 후지고 5층을 케리어들고 계단으로 옮겼다. 늦은 새벽이라 무서운데 정말 황당했었다. 앞으로는 돈 조금 더주더라도 4성을 이용하겠다. 하노이 도착 첫기분을 엉망으로 만들어줬다.
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Family hotel review

Very nice hotel and breakfast. Only problem is that there's no elevator and we were in the 5th floor
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Lim

Liked: Cleanliness, staff & service, property conditions & facilities

좋은 호텔이지만..

좋은 위치의 호텔. 힘들었던 기억은 객실이 1층~5층까지 각 층에 1실만있었음. 묵었던 곳이 5층이었는데... 엘리베이터가 없어서 계단을 이용했는데 너무 힘듬. 계단또한 원형의 돌고도는 계단이며, 폭도 좁아서 짐을 들고 오르내릴때 고생이 많았음. 아이들이 내려갈때는 위험성도 있음
Stayed 2 nights in Aug 2018
Verified review

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018