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Aparthotel

Elegant Suites Westlake

Property class: 5 and above

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Photo gallery for Elegant Suites Westlake

A hotel entrance with a covered walkway, large windows, and a well-maintained garden with pink flowers. - Elegant Suites Westlake (Hanoi)
A multi-story hotel with a swimming pool, lounge chairs, and balconies. - Elegant Suites Westlake (Hanoi)
A spacious lobby with a grand piano, a large bookshelf, and a variety of decorative items. - Elegant Suites Westlake (Hanoi)
A spacious bedroom with a large bed, a desk, a chair, and a balcony with a view of greenery. - Elegant Suites Westlake (Hanoi)
A modern dining area with a red upholstered bench, dining tables, and chairs. - Elegant Suites Westlake (Hanoi)
Located close to Syrena Shopping Center and West Lake, Elegant Suites Westlake provides a garden, a playground, and a hair salon. Treat yourself to a body scrub, reflexology, or a Thai massage at Elegant Spa, the onsite spa. The on-site restaurant, Camellia, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio, City View

A hotel room with a large bed, a desk, a chair, a TV, and a kitchen area.

Studio, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Apartment, 2 Bedrooms, Garden View

A hotel room with a wooden floor, a bed with white linens, a nightstand with a lamp, and a window with curtains.

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Premium Apartment, 1 Bedroom, Garden View

A spacious bedroom with a large bed, a desk, a chair, and a balcony with a view of greenery.

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Apartment, 3 Bedrooms, Garden View

A spacious living room with a wooden floor, a dining area with a glass table, and a balcony with a city view.

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a television, a desk, and a chair.

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Hanoi, Elegant Suites Westlake is in the business district and on a lake. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travelers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi

What's nearby

  • A pagoda, lotus ponds, palm trees, and a calm body of water.
    West Lake
    5 min walk - 0.3 miles
  • A water body with lotus plants and a Ferris wheel in the background.
    Ho Tay Water Park
    14 min drive - 1.6 miles
  • Syrena Shopping Center
    8 min walk - 0.5 miles
  • Trinh Cong Son Walking Street
    8 min drive - 1.6 miles
  • Lotte Mall Tay Ho
    10 min drive - 2.3 miles

Getting around

  • Cát Linh Station
    7 min drive
  • Hanoi Long Bien Station
    9 min drive
  • Noi Bai Intl. Airport (HAN)
    24 min drive

Restaurants

  • Maison de Tet decor
    8 min walk
  • Maii Bistro
    5 min walk
  • Milk & Honey
    6 min walk
  • Hanoi Sandwich House
    5 min walk
  • anh phuong cafe
    7 min walk

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Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Mosquito nets
  • Security system

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Situated on a lake, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Elegant Suites Westlake Reviews

9.2

Wonderful

9.4

Cleanliness

7.6

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 498 out of 739 reviews
Rating 8 - Good. 178 out of 739 reviews
Rating 6 - Okay. 43 out of 739 reviews
Rating 4 - Poor. 10 out of 739 reviews
Rating 2 - Terrible. 10 out of 739 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I have stayed here many times and as always, the staff is incredibly helpful. The hotel property is immaculate and spotless, as well as being quiet and professionally managed. This is my favorite property in all of Hanoi
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication
Very nice, upscale hotel located on the Westlake area of Hanoi. The staff was excellent with English- speaking, and a great help when it came time to telling us where to go
Stayed 10 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic place to stay . Fun staff, always joking around. 10/10 will stay again! Cheers from Canada!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good overall. Excellent property. Friendly staff.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I have stated elegant suites many times it is my favorite place to stay in the Hanoi area. It is quiet, the rooms are spacious and clean, and the staff is friendly, efficient and takes care of all my needs.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We loved this hotel, perfect place to recharge after the Ha Giang and Cao Bang loops. The rooms were clean and spacious, beds comfortable, breakfast delicious with lots of choices, and the pool was very refreshing. The in-suite laundry was amazing to be able to refresh our bags halfway through our trip. The staff were very friendly and super helpful, would definitely stay again.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staffs are friendly. Breakfast is decent. The one plus is the option for rooms with laundry. It is a plus for a long term travelers. The hotel is clean and customer service is excellence. I would recommend the hotels to friends and family. And will definitely come back.
Stayed 3 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staffs are friendly
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I can highly recommend this hotel for staying in Hanoi. Tay Ho is the perfect neighborhood for a first time visit. Lots to do and eat. All within walking distance. Everything else is a short Grab ride away (depending on traffic). You're right by Westlake, which is scenic and helps to moderate the heat a bit. The morning buffet was always fresh and plentiful. The spa is clean and affordable. The staff are all professional and attentive. I can't recommend this highly enough. ENJOY!
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent staff,highly rate this hotel
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very friendly and helpful.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Really good room and service, staying here for the second time, will come again
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
A gorgeous room! I stayed in the king suite with the garden view and also the studio with the building view. Obviously the king was much more amazing but they were both fantastic! What stood out was the cleanliness, sound proofing, kitchen and washing machine (king suite) and the delicious breakfast with so many choices. I’d absolutely stay here again! Adam and his team took care of me and were so wonderful to deal with. Thank you for a positive stay!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, great quality service & the food at the restaurant was unreal
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Beautiful apartments and lovely staff, welcoming but not intrusive and the apartments had everything we needed for a very comfortable stay. There is currently construction around the hotel which might be a bit noisy if you were just wanting to relax by the pool all day but couldn’t hear it at all in the room. Grab was always there in less than 5 minutes to go anywhere, and breakfast has a great selection!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It's not the first time we stayed there, and it didn't disappoint. The place is clean, with a mix of regular residents and travelers. We liked the buffet breakfast, with several choices of almond milk and low fat milk, chefs on standby to make eggs, omelets and pancakes. The pool is clean, not busy and the right temperature and depth. We particularly liked the pool (billiard) table which my son enjoyed a lot. Two staff, Hanh and Adam, are noteworthy, as they exceeded helpfulness and Hanh even took time from his break to play with my son, so 5 stars to them.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great pool
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very spacious and clean rooms. Breakfast is amazing. View of the lake is breathtaking. Staff very helpful and courteous.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It is generally quiet and I am satisfied with the location. It is a good place to relax.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious room, very comfortable bed. Excellent breakfast, very courteous staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Even better than expected! Great room and excellent staff. Wonderful location.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
very clean and staff is very polite
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025