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Aparthotel

Elegant Suites Westlake

5.0 star property

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Outdoor pool - Elegant Suites Westlake (Hanoi)
Meeting facility - Elegant Suites Westlake (Hanoi)
Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk - Elegant Suites Westlake (Hanoi)
Business center - Elegant Suites Westlake (Hanoi)
Exterior - Elegant Suites Westlake (Hanoi)
Travelers find tranquility at Elegant Suites Westlake by West Lake's shores. The property features a quiet garden, playground, spa with restorative treatments, and Camellia restaurant serving meals all day. Nearby attractions: Syrena Shopping Center and Tran Quoc Pagoda.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Washer
  • Dryer
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio, City View

Premium bedding, minibar, in-room safe, desk

Studio, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 123 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on a lake, Elegant Suites Westlake is in Tay Ho, a neighborhood in Hanoi. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travelers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi

What's nearby

  • West Lake
    West Lake
    5 min walk - 0.3 miles
  • Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam
    Ho Tay Water Park
    6 min drive - 1.4 miles
  • Syrena Shopping Center
    7 min walk - 0.4 miles
  • Trinh Cong Son Walking Street
    4 min drive - 1.4 miles
  • Lotte Mall Tay Ho
    6 min drive - 2.1 miles

Getting around

  • Hanoi Long Bien Station
    12 min drive
  • Ga Co Loa Station
    15 min drive
  • Noi Bai Intl. Airport (HAN)
    29 min drive

Restaurants

  • Bahn Mi Belly
    2 min walk
  • Milk & Honey
    6 min walk
  • Habib
    6 min walk
  • Hanoi Sandwich House
    5 min walk
  • Maii Bistro
    5 min walk

About this property

Elegant Suites Westlake

Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, spa services, and a business center. Each apartment boasts a jetted tub and offers free WiFi and a washer/dryer. Guests will appreciate conveniences like a dining area and an electric kettle, while an LCD TV with cable channels and a DVD player provide a bit of entertainment.
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. Accommodations offer separate dining areas. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Elegant Suites Westlake Reviews

9.2

Wonderful

9.4

Cleanliness

7.6

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 457 out of 684 reviews
Rating 8 - Good. 166 out of 684 reviews
Rating 6 - Okay. 42 out of 684 reviews
Rating 4 - Poor. 10 out of 684 reviews
Rating 2 - Terrible. 9 out of 684 reviews

Reviews

Verified

10/10 Excellent

Lorenzo

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very friendly and helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stanislavs

Liked: Cleanliness, check-in, communication, listing accuracy
Really good room and service, staying here for the second time, will come again
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

George Mhar

Liked: Cleanliness, check-in, communication, listing accuracy
Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

CHUL

Liked: Cleanliness, check-in, communication, listing accuracy
It is generally quiet and I am satisfied with the location. It is a good place to relax.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Phuong

Liked: Cleanliness, check-in, communication, listing accuracy
The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, check-in, communication, listing accuracy
Even better than expected! Great room and excellent staff. Wonderful location.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sheyne

Liked: Cleanliness, check-in, communication, listing accuracy
I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Arun

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious room, very comfortable bed. Excellent breakfast, very courteous staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

SHUXIN

Liked: Cleanliness, check-in, communication, listing accuracy
I have a free upgrade when check-in, getting a suite room! That's really nice, I wish I could stay for another two nights. The room is huge, the bed is soft. The staff are helpful.
Kitchen
Bedroom
Restaurant
Lobby
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, check-in, communication, listing accuracy
It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort, communication
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025
Verified

8/10 Good

Stefan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lithesh

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff were extremely helpful and accommodating. The room itself was very clean and well maintained with adequate ammenties.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, communication
Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Yusuf

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a very nice stay at Elegant Suites Westlake. It’s a clean , well maintenance hotel with impressive breakfast. Kevin, Adam and all the rest of the staff were friendly, helpful and professional. I highly recommend this hotel to anyone who wants to stay in Westlake area in Hanoi.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Myrla

Liked: Cleanliness, amenities, communication
Gorgeous and spacious room! If you’re looking for a long stay, it has a kitchen, two full bathrooms, dining room, kitchen, washer, balcony! Wow. The breakfast was Amazing as well. Highly recommend if you’re coming to Hanoi and don’t want to stay in the city, close enough to get a grab taxi and super affordable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sota

Liked: Cleanliness, amenities, property conditions & facilities, communication
very nice n clean with a big swimming pool
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lloyd H

Liked: Cleanliness, room comfort, communication
Room was clean and staff great. Adam was very helpful and friendly. Helped us with bookings, taxi, …
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff, great customer service
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, check-in, communication, listing accuracy
The room was impeccable: very comfortable, spacious, and with a beautiful view. It had all the amenities you could need. If you book a room with a washing machine, it’s honestly the best option, and the hotel even provides detergent for your stay if you ask for it. The staff was wonderful: extremely attentive and kind. They made us feel very comfortable and were always available to help with anything we needed. The breakfast was honestly spectacular. There were many options, both local and international, and everything was delicious. The breakfast hours were also excellent, making it easy to eat and still get to all your planned activities. It’s especially ideal for families, particularly those traveling with children. The location is a bit far from the center of Hanoi, so you will likely need to take a Grab, taxi, or use the hotel shuttle. However, it was actually wonderful because you get to sleep in a very peaceful area, which allows you to rest very well. And finally, if you stay here, you absolutely have to get a massage: WOW.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, communication
My stay at Elegant Suites was great. Only stayed one night but the service I received was exceptional. The staff helped with a very late check in. Special mention to Adam for the local knowledge and helping me with my taxi transfer between hotels. Will stay again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at Elegant Suites for many years now and if anything it continues to improve. The facilities including restaurant, gym, swimming pool and spa are uniformly excellent. The gardens are beautiful and Jenny and all of the staff cannot do enough to assist with any query or request. Obviously there is a lot of construction work presently underway in the local area but Elegant Suites is an Oasis from all all of that and once inside the complex you would hardly know. I would not stay anywhere else in Hanoi and unreservedly recommend. James Collins
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

KARINA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fabulous hotel with amazing staff and facilities. Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did. From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here. By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel. Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS.
Stayed 7 nights in Nov 2025