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elaya hotel hannover city

Pet-friendly hotel with 3 restaurants connected to a rail/subway station in Hannover

Choose dates to view prices

Photo gallery for elaya hotel hannover city

2 bars/lounges
Buffet breakfast on weekends (EUR 16 per person)
Buffet breakfast on weekends (EUR 16 per person)
Lobby
Exterior
Located in Hannover's Mitte district, elaya hotel hannover city is a vibrant urban retreat. Guests can explore the on-site art gallery, shop at the adjacent mall, or relax at two cafes. Three restaurants offer dining variety, and multilingual staff are ready to assist.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

Comfort Double Room | Hypo-allergenic bedding, individually decorated, blackout drapes

Comfort Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Comfort Single Room

Comfort Single Room | Room amenity

Comfort Single Room

Highlights

Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, individually decorated, blackout drapes

Junior Suite

Highlights

Separate sitting area
Individually decorated
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, individually decorated, blackout drapes

Standard Single Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Map
Friedrichswall 21, Hannover, 30159

What's nearby

  • New Town Hall - 3 min walk - 0.2 miles
  • Maschsee - 7 min walk - 0.4 miles
  • Heinz von Heiden Arena - 12 min walk - 0.7 miles
  • Swiss Life Hall - 19 min walk - 1.1 miles
  • Hannover Zoo - 4 min drive - 1.9 miles

Getting around

  • Aegidientorplatz U-Bahn - 4 min walk
  • Hannover (ZVR-Hannover Central Train Station) - 13 min walk
  • Hannover Airport (HAJ) - 26 min drive

Restaurants

  • ‪Meiers Lebenslust - ‬1 min walk
  • ‪Gartensaal - ‬6 min walk
  • ‪KUHnstWERK - ‬4 min walk
  • ‪GOSCH-Sylt an der Markthalle - ‬4 min walk
  • ‪Schöne Aussichten 360grad - ‬4 min walk

About this property

elaya hotel hannover city

Hotel near Maschsee
You can look forward to an art gallery on site, a shopping mall on site, and 2 coffee shops/cafes at elaya hotel hannover city. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi and 2 bars are available to all guests.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), coffee/tea in the lobby, and a TV in the lobby
  • A nature reserve, multilingual staff, and smoke-free premises
  • Luggage storage and a vending machine
Room features
All guestrooms are individually decorated, and have comforts such as iPads, in addition to perks like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 40-inch flat-screen TVs with digital channels
  • Wardrobes/closets, heating, and limited housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 16 per day); discounts available
  • Street parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 16 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • iPad

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 10:00 PM) and Saturday - Sunday (6:30 AM - 4:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Nearby parking fee: EUR 16 per day(984 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses wind, solar, and geothermal energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Arthotel ANA Prestige
Elaya Hannover City Hannover
elaya hotel hannover city Hotel
elaya hotel hannover city Hannover
elaya hotel hannover city Hotel Hannover
elaya hannover city ehemals Arthotel Ana Prestige

Frequently asked questions

Is elaya hotel hannover city pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at elaya hotel hannover city?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

What time is check-out at elaya hotel hannover city?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is elaya hotel hannover city located?

Located in Mitte, this hotel is within a 15-minute walk of KUBUS Municipal Gallery and Maschsee. Europe Gallery and Aegidienkirche are just steps away. Aegidientorplatz U-Bahn is only a 4-minute walk and Markthall-Landtag U-Bahn is 5 minutes.

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Reviews

elaya hotel hannover city Reviews

7.2

Good

7.4

Cleanliness

7.2

Amenities

7.4

Staff & service

7.6

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 17 out of 60 reviews
Rating 8 - Good. 18 out of 60 reviews
Rating 6 - Okay. 12 out of 60 reviews
Rating 4 - Poor. 8 out of 60 reviews
Rating 2 - Terrible. 5 out of 60 reviews

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
I can not say enough good things about Antje and her team!! From connecting with them a week before I arrived to the day I walked in the front door to the day I left, they were professional, friendly, helpful and engaging!! Very much a family feeling! The morning breakfast is fantastic!! They have a small bar right at reception with fantastic local beer and small pizza to order! This is a wonderful boutique style hotel! I will be back!
Stayed 7 nights in Mar 2025

6/10 Okay

Anais

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Ok but Did not clean my room

The location was good and the room was clean however I had the sign to please clean my room up for two days and it was not cleaned. On the second day I mentioned it at the front desk and all they did was make my bed and replace one towel. They didn't vacuum, replace visibly dirty sheets or even wipe around the sink. That was disappointing and highly affected the overall rating.
Stayed 5 nights in Jul 2025

8/10 Good

Artilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, near the old town.
Stayed 1 night in Oct 2023

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

4/10 Poor

Ava

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lock box code didn’t work, sat outside the hotel at 1am for over half an hour whilst it was sorted. Friend had a seizure whilst outside and hit her head on the pavement. When in rooms one colleague power went out and had to be switched to another room, my room was dirty on the floor and my feet were full of dust and dirt. Overall just really poor for the money we paid
Stayed 2 nights in Jul 2025

6/10 Okay

Donna

Stayed here for one night before flying home. Hotel is approx 10 mins walk from main station through city centre. Sits on a busy main road directly across from Town Hall, which is stunning to say the least. Rooms were ok, we booked two. The were clean, but a toothbrush was left in the shower in our room, and a previous travellers tshirt in my sons room wardrobe, so perhaps not checked thoroughly. When we arrived, we were met with a sign on the door saying reception was closed at 6pm and call a hotel in Hamburg to gain entry. After a few panicky minutes, we found lock boxes and an email sent whilst travelling to tell us the code. Not exactly customer friendly. However reception opened at 6am following morning. Breakfast was provided, which was basic, I think as the hotel was strangely quite. Could do better in terms of customer experience. But stay was ok.
Stayed 1 night in Jun 2024

4/10 Poor

Peter D.

Disliked: Cleanliness, property conditions & facilities

Very messy

The hotel is messy. There is clutter in many places, including cleaning supplies (cloths, cleaning agents), garbage bags with used bed linen, cardboard boxes with products for room replenishment. This is not only when they are cleaning. The vacuum cleaners are just pushed into the corner of the hallway. There are empty plant boxes and empty refrigerators. Room cleaning is very poor. The hotel appears very worn. The staff are polite and seem service-minded. But their appearance, clothing, and general behavior are not what you would expect from a service business or even a medium-quality hotel. For example, the reception is empty while the receptionist is smoking on the street. Breakfast was acceptable. There is no coffee maker or similar in the rooms. Soap and shampoo bottles are maybe half full if you're lucky. The good thing about them not tidying up is that you can find an extra bottle of mineral water in the hallway from the cardboard boxes. The location is good. Although the hotel stay is not expensive, it is still far too costly for the value provided. Overall, the hotel seems poorly and unprofessionally managed. It is not the worst - but definitely among the worst hotels I have stayed at.
Stayed 2 nights in Apr 2025

2/10 Terrible

Johan

Liked: Cleanliness
Disliked: Staff & service

Insulted, thrown out - avoid this place

Simple hotel, good location. Horrible experience. At the arrival to the hotel in the afternoon, the nice girl greeting us told we should pay at checkout four nights later. The day after, when arriving back to the hotel at 6pm, we were met by an extremely upset guy in the reception, who claimed we were trying to fraud the hotel - they had tried to charge the card listed with hotels.com, and it’s a card I use for booking purposes only - and just have a balance when paying. As I had been told we should pay at checkout, there was no balance on the card. The rude receptionist refused to believe that the sweet girl that had welcomed us had told us to pay at checkout, he instead claimed that we had arrived at night - he started yelling at us, claimed we were thieves (in front of other guests) and that we should get our things and leave the hotel immediately. Both his claims would have been very easy to check had he just bothered, instead of spending his energy on threatening us - at which point I lost my temper and yelled back at him. He could easily see when we checked in, and he could have contacted his colleague to verify our claim. He claimed that Expedia demanded us to leave the hotel straight away, and that my account at Expedia should be cancelled - when I asked him to show me that, he couldn’t produce it, just a message from Expedia that the payment hadn’t worked and that he should contact us about that within 24 hours. Avoid this place!! We went to Hilton instead.
Stayed 4 nights in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, gutes Frühstück, zentral gelegen…
Stayed 1 night in Oct 2025

6/10 Okay

Katy

Gut gelegen, Haustrierfreundlich und große Zimmer. Das Haus ist schon in die Jahre gekommen und zu genau h
Stayed 3 nights in Aug 2025

4/10 Poor

Ingo

Liked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Ingo

Liked: Cleanliness, staff & service
Das Hotel ist ziemlich in die Jahre gekommen, das Bad mini, die Dusche mit Vorhang ein Graus. Wasserdruck mäßig, dafür Temperatur schwankend, sehr hellhörig. Zum Glück ist das Personal sehr freundlich, das Frühstück ordentlich.
Stayed 1 night in Aug 2025

2/10 Terrible

Dr Anne

Disliked: Staff & service
Unmögliches, einchecken, niemand geht. Bei der Telefonnummer, die angegeben ist dran, keine vorab Übersendung des Codes, unmöglich!
Stayed 1 night in Aug 2025

4/10 Poor

Ghita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Simone

Ganske fint

Overordnet fint hotel, lidt mangelfuld rengøring, men ellers ikke noget.
Stayed 1 night in Jul 2025

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service, room comfort
Convinient walking distance to city center so well located. At our stay we got a room on 4th stock with a non working elevator. Search criterias before booking, parking and a/c ,no a/c in the hotel and external parking in the surrounding.
Stayed 4 nights in May 2025

10/10 Excellent

María Rosario

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Loistava sijainti, kehnohko palveluasenne

Kirjasivat yöpymisten määrän itse väärin avainkortille, jolloin kortti lakkasi yllättäen toimimasta. Korjasivat asian, mutta eivät pahoitelleet. Hissi ei toiminnassa, jyrkät portaat, monta kerrosta. Sängyn alla pölypalloja, sieltä ei siivottu. Muuttuneesta etuoven aukiolosta ei tiedotettu riittävästi, liukuovessa oli lappu jota ei edes nähnyt jos ovi oli valmiiksi auki (jos avainkortit eivät olisi toimineet tuolloin, olisimme jääneet yöksi ulos). Henkilökunta ei hymyillyt, paitsi aamiaishuoneen viehättävä nuori nainen ja reipasotteinen mieshenkilö joka keräsi astioita. Hotellin sijainti loistava ja sänky mukava. Kylpyhuoneen pesuaineet huonolaatuisia ja niitä oli pienet määrät isojen purkkien pohjalla, vaikea saada sieltä mitään tulemaan.
Stayed 6 nights in Mar 2025

2/10 Terrible

Martina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mein Zimmer war an vielen Stellen nicht sauber und beim Frühstück fehlten auch viele Dinge. Das Preis/Leistungsverhältnis passt einfach nicht!
Stayed 1 night in Jan 2025

6/10 Okay

Quentin

Stayed 1 night in Jan 2025

10/10 Excellent

Christof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Takehiro

Disliked: Amenities, property conditions & facilities
エレベーター故障、Wifiが部屋まで届かず。駅から徒歩15分以上。今後予約することはない。
Stayed 1 night in Oct 2024

6/10 Okay

Takehiro

Liked: Cleanliness
Disliked: Amenities
2泊予約したが、1泊ずつ荷物を出さなくてはならなかった。またエレベーターが故障しており、翌日治ると言われたが治っておらず、3階までスーツケースを持っていかなくてはならなかった。また、3階の部屋はWifiが届かず、2泊目は1階に変更したが、予約した部屋より狭かった。駅からも歩いて15分以上かかるし、今後泊まることはないだろう。
Stayed 1 night in Oct 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

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