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Zhejiang Narada Grand Hotel

5.0 star property
Travelers sip drinks at the swim-up bar or book rejuvenating spa treatments at this family-friendly hotel where tennis courts await nearby

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Bar (on property) - Zhejiang Narada Grand Hotel (Hangzhou)
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4 restaurants; breakfast, lunch, dinner, and brunch served - Zhejiang Narada Grand Hotel (Hangzhou)
Exterior - Zhejiang Narada Grand Hotel (Hangzhou)
Exterior - Zhejiang Narada Grand Hotel (Hangzhou)
In Xihu, the Zhejiang Narada Grand Hotel welcomes families with luxury amenities. Guests enjoy swim-up and poolside bars, a spa, fitness classes, racquetball courts, restaurants with children's menus, an indoor pool, shopping, and a café.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Suite

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Suite

  • Sleeps 2

View all photos for Deluxe Suite - Mountain-View

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Suite - Mountain-View

  • Sleeps 2

View all photos for Business Queen Room

Business Queen Room | Premium bedding, memory foam beds, minibar, in-room safe

Business Queen Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Hill Deluxe King Room

Hill Deluxe King Room | Premium bedding, memory foam beds, minibar, in-room safe

Hill Deluxe King Room

  • Hill view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, City View

Superior Room, City View | Premium bedding, memory foam beds, minibar, in-room safe

Superior Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Baoshi Double Bed Room

Premium bedding, memory foam beds, minibar, in-room safe

Baoshi Double Bed Room

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, memory foam beds, minibar, in-room safe

Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Xihu neighborhood, Zhejiang Narada Grand Hotel is connected to a shopping center. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Xixi National Wetland Park. Zhejiang University Yuquan Campus and Wulin Square are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
122 Shuguang Road, Hangzhou, Zhejiang, 310007

What's nearby

  • Hangzhou Botanical Garden
    Hangzhou Botanical Garden
    2 min drive - 1.2 miles
  • West Lake
    West Lake
    3 min drive - 1.8 miles
  • Zhejiang University Yuquan Campus
    11 min walk - 0.6 miles
  • Precious Stone Hill
    3 min drive - 1.4 miles
  • West Lake Expo Museum
    3 min drive - 1.4 miles

Getting around

  • Huanglong Cave Station
    1 min walk
  • East Railway Station (East Square) Station
    20 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • 茉芙甜品屋
    10 min walk
  • D'cafe
    3 min walk
  • 东河啤酒
    10 min walk
  • 潮粥佬
    8 min walk
  • 老娘舅
    6 min walk

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Sofitel Hangzhou Westlake
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  • Spa
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 525 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 159 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Dan Gui Lou
  • Lotus Chinese Deli
  • NASUBI
  • Tea Garden Lounge
  • Window Pavilion Cafe

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor tennis court
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 230.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CNY 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 159 per person
  • Airport shuttle fee: CNY 500 per vehicle (one way)
  • Rollaway bed fee: CNY 230.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Zhejiang Narada Grand Hotel have a pool?

Yes, this property has an indoor pool.

Is Zhejiang Narada Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Zhejiang Narada Grand Hotel?

Check-in begins at 2 PM.

What time is check-out at Zhejiang Narada Grand Hotel?

Check-out is at noon.

Does Zhejiang Narada Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 500 per vehicle applies.

Where is Zhejiang Narada Grand Hotel located?

This family-friendly Hangzhou hotel is located in the historical district, within 2 mi (3 km) of Zhejiang University Yuquan Campus and Hangzhou Tower Shopping Mall. Wulin Square and West Lake are also within 3 mi (5 km). Huanglong Cave Station is only a 2-minute walk and Huanglong Sports Center Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Zhejiang Narada Grand Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 34 out of 75 reviews
Rating 8 - Good. 26 out of 75 reviews
Rating 6 - Okay. 9 out of 75 reviews
Rating 4 - Poor. 3 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

Reviews

Verified

10/10 Excellent

Xiao Ming

Liked: Property conditions & facilities
friendly services
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities
Excellent place to hold our luggage while we go last minute shop
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Weiguo

Liked: Cleanliness, staff & service, property conditions & facilities
方便
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Shurei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適にお過ごしました。
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

HAI MIN

好
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Paolo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

KAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: 安静, 交通便利
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Nahyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Oi Yin Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店服務一流

酒店上下員工都好好服務，最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部，或者保安人員，非常之有禮貌，我再來杭州，一定會選擇這酒店，另外酒店旁邊已經是黃龍洞地鐵站，坐車非常方便，由蕭山國際機場到酒店，地鐵只是$7. 真的要推介。
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

S. M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推荐

房间干净，整洁，ingrid提醒住店客人停车免费
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。
Verified

6/10 Okay

xiang

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
guests smoke at non-smoking floor, poor service at check-in.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Yifan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient location

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
Stayed 2 nights in May 2021
Verified

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service

hotel experience 世貿群瀾大飯店

Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호와의 접근성은 좋습니다

호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.
Stayed 5 nights in Nov 2020
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff speak English.

Staff were incredibly helpful and spoke English which is really refreshing in China.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務非常親切，將來地鐵開通會更便利。
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮. 員工非常有禮貌, 服務熱情. 早餐非常豐富. 可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Helpful staff. Friendly.

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯，酒店職員友善有禮，但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味（住不吸煙樓層）
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and only 15.min ride by taxi

Excellent! Constructions on the other side of the road so that rooms with hill view will have noise all night and day.
Stayed 4 nights in Sep 2018
Verified

10/10 Excellent

qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空间很大
Stayed 1 night in Jul 2018