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The Silk Lakehouse, Shangri-La Hangzhou

Property class: 4.5

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Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

A spacious indoor swimming pool area with a clear view of the pool, a staircase, and a seating area with a sofa. - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
Property video
A bedroom with a large window, a bed, a bedside table, and a chair. - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
A spacious lobby with a central marble fountain, high ceilings, and large columns. - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
A restaurant with high ceilings, green metal railings, and a central bar area. Tables and chairs are arranged for dining. - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
Located close to West Lake and Broken Bridge, The Silk Lakehouse, Shangri-La Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Living Room by Alan Yu, offers breakfast, lunch, dinner, and garden views. Pilates classes and yoga classes are offered at the 24-hour health club; The Silk Lakehouse, Shangri-La Hangzhou also has dry cleaning/laundry services, a bar, and a conference center. Guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Premier Room, Garden View

Premier Room, Garden View | Premium bedding, minibar (some free items), in-room safe

Premier Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Romance Room, Lake View

A bedroom with a large window, a bed, a bedside table, and a chair.

Romance Room, Lake View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for West Lake Suite

A spacious bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

West Lake Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar (some free items), in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Garden View

A hotel room with two beds, a sofa, a small table, and a large window with a view of greenery.

Twin Room, Garden View

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Serenity Suite, Garden View

Serenity Suite, Garden View | Living area | LCD TV

Serenity Suite, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Suite, Lakeview

Serenity Suite, Lakeview | Premium bedding, minibar (some free items), in-room safe

Serenity Suite, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Romance Room, Garden View

A room with a large bed, a window with a view, a small table with a vase, and a decorative ceiling.

Romance Room, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lakeview Room

A modern hotel room with a large bed, a sofa, a TV, and a view of the outdoors.

Lakeview Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Lakeview

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Garden View King

Premium bedding, minibar (some free items), in-room safe

Garden View King

  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

View all photos for Romance Room Garden View

Premium bedding, minibar (some free items), in-room safe

Romance Room Garden View

  • 57 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on the waterfront, The Silk Lakehouse, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Broken Bridge and Wulin Square are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Zhejiang University Yuquan Campus and Lingyin Temple are two other places to visit that come recommended. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hangzhou travel guide
Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    3 min walk - 0.2 miles
  • A forest path with stone steps surrounded by greenery and trees.
    Hangzhou Botanical Garden
    14 min walk - 0.8 miles
  • Xiling Seal Engraves Society
    3 min walk - 0.2 miles
  • Autumn Moon Over the Calm Lake
    5 min walk - 0.3 miles
  • Zhejiang University Yuquan Campus
    3 min drive - 1.4 miles

Getting around

  • Huanglong Cave Station
    4 min drive
  • South Railway Station
    23 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    53 min drive

Restaurants

  • 金沙厅
    3 min drive
  • 樓外樓
    1 min walk
  • 咬不得高祖生煎
    11 min walk
  • Coffee Garden
    8 min walk
  • Shang Palace 香宫
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room crib
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 583.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does The Silk Lakehouse, Shangri-La Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is The Silk Lakehouse, Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Silk Lakehouse, Shangri-La Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Silk Lakehouse, Shangri-La Hangzhou?

Check-out is at noon.

Where is The Silk Lakehouse, Shangri-La Hangzhou located?

Located in Xihu, this luxury hotel is within 2 mi (3 km) of West Lake, Zhejiang University Yuquan Campus, and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 3 mi (5 km).

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Reviews

The Silk Lakehouse, Shangri-La Hangzhou Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 13 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 1 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

Reviews

Verified review

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was emaculate and the entire staff was very helpful and friendly. Highly recommend.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

colin chor lok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with wonderful decorations and facilities. Amenities were sufficient, staff were friendly nad helpful
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Just Wow! Our dedicated concierge, Jinxiu, made sure every single detail of the trip was perfect. Everything about this hotel is excellent. Five stars++++
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Lingling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the peak of aesthetics when it comes to the ‘neo-Chinois” style. Breathtakingly beautiful down to every single detail. Even the dinnerware for buffet breakfast is gorgeous. Staff are warm and welcome. The only downside is, there’s not much of sound proof. As a top-notch luxurious hotel, they can definitely pick more expensive windows. I was woken up several times at night by people coming out of the hotel or truck unloading. Their old counterpart, the west building, being built in the 1950s, is actually way much better in terms of sound proof. Just close the window then you can’t hear anything from outside
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ming-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Angela

Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

mingling

Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Li-Shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025