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The Silk Lakehouse, Shangri-La Hangzhou

4.5 star property

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Indoor pool, open 6:00 AM to 10:00 PM, sun loungers, lifeguards on site - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
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Breakfast, lunch, dinner served; garden views - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
Exterior - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
Lobby - The Silk Lakehouse, Shangri-La Hangzhou (Hangzhou)
Located close to West Lake and Broken Bridge, The Silk Lakehouse, Shangri-La Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Living Room by Alan Yu, offers breakfast, lunch, dinner, and garden views. Pilates classes and yoga classes are offered at the 24-hour health club; The Silk Lakehouse, Shangri-La Hangzhou also has dry cleaning/laundry services, a bar, and a conference center. Guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premier Room, Garden View

Premier Room, Garden View | Premium bedding, free minibar items, in-room safe

Premier Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Lake View

Romance Room, Lake View | Premium bedding, free minibar items, in-room safe

Romance Room, Lake View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Living area | LCD TV, iPad

West Lake Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View

Twin Room, Garden View | Premium bedding, free minibar items, in-room safe

Twin Room, Garden View

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

Suite, Garden View (Serenity)

  • Sleeps 4
  • 1 King Bed

Suite, Lake View (Serenity)

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located on the waterfront, The Silk Lakehouse, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Broken Bridge and Wulin Square are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Zhejiang University Yuquan Campus and Lingyin Temple are two other places to visit that come recommended. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hangzhou travel guide
Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • Beishan St
    Beishan St
    1 min walk - 0.1 miles
  • West Lake
    West Lake
    3 min walk - 0.2 miles
  • Hangzhou Botanical Garden
    Hangzhou Botanical Garden
    14 min walk - 0.8 miles
  • Solitary Hill
    4 min walk - 0.3 miles
  • Zhejiang University Yuquan Campus
    3 min drive - 1.4 miles

Getting around

  • Huanglong Cave Station
    4 min drive
  • South Railway Station
    23 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    53 min drive

Restaurants

  • 樓外樓
    1 min walk
  • 金沙厅
    3 min drive
  • Coffee Garden
    8 min walk
  • 新新饭店
    15 min walk
  • Shang Palace 香宫
    9 min walk

About this property

The Silk Lakehouse, Shangri-La Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Zhejiang University Yuquan Campus, The Silk Lakehouse, Shangri-La Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Living Room by Alan Yu, offers breakfast, lunch, dinner, and garden views. Pilates classes and yoga classes are offered at the 24-hour health club; The Silk Lakehouse, Shangri-La Hangzhou also has dry cleaning/laundry services, a bar, and a conference center. Stay connected with free in-room WiFi.
Other perks include:
  • An indoor pool along with sun loungers and a lifeguard on site
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Tour/ticket assistance, a porter/bellhop, and a water dispenser
  • A banquet hall, wedding services, and a reception hall
Room features
All 68 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like iPads and pillow menus.
Extra amenities include:
  • Children's slippers, children's dinnerware, and free infant beds
  • Bathrooms with heated floors and rainfall showers
  • LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room crib
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 583.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does The Silk Lakehouse, Shangri-La Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is The Silk Lakehouse, Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Silk Lakehouse, Shangri-La Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Silk Lakehouse, Shangri-La Hangzhou?

Check-out is at noon.

Where is The Silk Lakehouse, Shangri-La Hangzhou located?

Located in Xihu, this luxury hotel is within 2 mi (3 km) of West Lake, Zhejiang University Yuquan Campus, and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 3 mi (5 km).

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Reviews

The Silk Lakehouse, Shangri-La Hangzhou Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 9 out of 10 reviews
Rating 8 - Good. 0 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

Verified

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ming-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Angela

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

mingling

Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025
Verified

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Li-Shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025