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Sofitel Hangzhou Westlake

5.0 star property
Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake

Choose dates to view prices

Photo gallery for Sofitel Hangzhou Westlake

3 restaurants, breakfast served
City view
Sports facility
Pub
Terrace/patio
Sofitel Hangzhou Westlake sits near Broken Bridge and Wulin Square, offering a peaceful retreat with convenient amenities. Guests can visit the coffee shop, use dry cleaning services, relax in the sauna or steam room, or maintain their routine at the 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Gym

Room options

Check availability for these dates

Tonight

Sep 13 - Sep 14
Check availability for tonight Sep 13 - Sep 14

Tomorrow

Sep 14 - Sep 15
Check availability for tomorrow Sep 14 - Sep 15
Available filters for rooms
Showing 11 of 11 rooms

View all photos for Luxury King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

1 bedroom, premium bedding, down comforters, minibar

Superior King Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | City view

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Twin Beds

Luxury Room, 2 Twin Beds | 1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury City View King Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Club Lounge Access, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior City View King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighborhood and is connected to a shopping center. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hangzhou Botanical Garden. Broken Bridge and Wulin Square are two other places to visit that come recommended. Discover the area's water adventures with boat tours nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Hangzhou travel guideOpens in a new window
Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • West Lake - 4 min walk - 0.3 miles
  • Wulin Square - 3 min drive - 2.0 miles
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.2 miles
  • Hangzhou China Silk Town - 4 min drive - 2.1 miles
  • Zhejiang University Yuquan Campus - 7 min drive - 4.3 miles

Getting around

  • Wushan Square Station - 7 min walk
  • Hangzhou Railway Station (HZD) - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬1 min walk
  • ‪新白鹿餐厅 - ‬3 min walk
  • ‪炉鱼（西湖银泰店） - ‬5 min walk
  • ‪嵊州小吃 - ‬1 min walk
  • ‪天福茗茶 - ‬3 min walk

About this property

Sofitel Hangzhou Westlake

Luxury hotel near West Lake
Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Other perks at this hotel include:
  • An indoor pool along with a lifeguard on site
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, luggage storage, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 233 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries and hair dryers
  • LCD TVs with satellite channels
  • Wardrobes/closets, refrigerators, and free infant beds

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden Roof Top Loung
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from 11:30 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from 11:30 AM–8:00 PM.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at Sofitel Hangzhou Westlake?

Check-out is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge, and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes.

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Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 470 reviews
Rating 8 - Good. 181 out of 470 reviews
Rating 6 - Okay. 45 out of 470 reviews
Rating 4 - Poor. 31 out of 470 reviews
Rating 2 - Terrible. 12 out of 470 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great buffet breakfast and very friendly hotel staff
Stayed 7 nights in Jul 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025

8/10 Good

Shang-Woo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to westlake.
Stayed 3 nights in Jul 2025

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025

10/10 Excellent

Christopher M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Visit

Enjoyed completely
Stayed 4 nights in Apr 2025

10/10 Excellent

Haitian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025

6/10 Okay

Hany

Liked: Staff & service
Disliked: Property conditions & facilities
Old dated rooms and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Huo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!
Stayed 1 night in May 2025

6/10 Okay

Hany

Liked: Staff & service
.
Stayed 2 nights in Mar 2025

8/10 Good

Peng

Liked: Cleanliness, staff & service, amenities
Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.
Stayed 5 nights in May 2025

10/10 Excellent

Kia How

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to eatery and lake. very relaxing
Stayed 4 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024

8/10 Good

amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location next to the lake
Stayed 1 night in May 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024

8/10 Good

Yang

Liked: Cleanliness, staff & service
Good location, but facilities a bit old.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and accommodating. Highly recommended!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Overnight in Hangzhou

Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
Stayed 1 night in Jun 2024

10/10 Excellent

Minchuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Westlake, very easy to access. Central location
Stayed 2 nights in Jul 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Excellent Staff Service

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
The staff were more than accommodating. They helped make my stay enjoyable.
Stayed 2 nights in Aug 2023

6/10 Okay

Matt

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Bathrooms need to be updated
Stayed 2 nights in Nov 2024

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Willy C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.
Stayed 3 nights in Dec 2024

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