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Sheraton Qiandao Lake Resort

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Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers - Sheraton Qiandao Lake Resort (Hangzhou)
Exterior - Sheraton Qiandao Lake Resort (Hangzhou)
Lobby - Sheraton Qiandao Lake Resort (Hangzhou)
Premium bedding, down comforters, minibar, in-room safe - Sheraton Qiandao Lake Resort (Hangzhou)
Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe - Sheraton Qiandao Lake Resort (Hangzhou)
Luxury
5.0 star property
9.0

Wonderful

Lakeside retreat with balconies

Panoramic lake views captivate from private balconies overlooking Qiandaohu Lake. The Platinum Spa offers rejuvenating Ayurvedic treatments and hydrotherapy. Three distinctive restaurants serve regional cuisine, with the concierge arranging special dining experiences.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Garden View

  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Room, 2 Twin Beds, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

  • Lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Premium Room, 2 Twin Beds, Lake View

  • Lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Club Room, 1 King Bed, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, Garden View

  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed

  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed, Lake View

  • Lake view
  • 94 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Room, 1 King Bed, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Hangzhou, Sheraton Qiandao Lake Resort is on the waterfront. Xiyuan Wharf and Weiping Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Qiandaohu National Forestry Park and Qiandao Lake. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain climbing nearby. Visit our Hangzhou travel guide
Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700

What's nearby

  • Qiandaohu National Forestry Park
    Qiandaohu National Forestry Park
    3 min drive - 1.6 miles
  • Wangutang Park
    3 min drive - 1.4 miles
  • Jiangnan Park
    46 min drive - 31.2 miles
  • Xin'an Dam
    51 min drive - 34.2 miles
  • Meicheng Ancient Town
    58 min drive - 41.7 miles

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.)
    136 min drive

Restaurants

  • Ayafufu Dessert
    3 min drive
  • 湖外湖鱼馆
    2 min drive
  • 秀水舫
    4 min drive
  • KFC 肯德基
    14 min walk
  • The Mesh
    9 min drive

About this property

Sheraton Qiandao Lake Resort

Luxury family-friendly hotel by the lake
Take advantage of a poolside bar, a terrace, and a garden at Sheraton Qiandao Lake Resort. Adventurous travelers may like the bicycling at this hotel. Treat yourself to a facial, a hot stone massage, or a body wrap at Platinum Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Express check-out, express check-in, and a water park (surcharge)
Room features
All 249 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and separate sitting areas.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with separate tubs/showers and free toiletries
  • 37-inch LCD TVs with satellite channels
  • Wardrobes/closets, balconies, and separate sitting areas

Similar properties

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  • Spa
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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
  • Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Club Lounge
  • Feast
  • Fishing
  • Lobby Lounge
  • Yue

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,073 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Fee for in-room wired internet: CNY 80 per day (rates may vary)
  • Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from July to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

Does Sheraton Qiandao Lake Resort have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

Is Sheraton Qiandao Lake Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sheraton Qiandao Lake Resort?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Sheraton Qiandao Lake Resort?

Check-out is at noon.

Does Sheraton Qiandao Lake Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–12:30 AM on request. A fee of CNY 7000 per vehicle applies.

Where is Sheraton Qiandao Lake Resort located?

This family-friendly Hangzhou hotel is located on the waterfront, within 2 mi (3 km) of Qiandao Lake, Qiandaohu National Forestry Park, and Wangutang Park. Shijatang Park and Xiyuan Wharf are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Qiandao Lake Resort Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

8.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 44 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 3 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Excellent location overlooking the Qiandao lake. Several choices of food. And the breakfast was excellent also.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

🏝️ Impressive Trip in the summer holiday 2025

1. Room space was so enough for 2 adults plus 1 child 2. Balcony was so good for viewing the full of Qiandao Hu (lake) incl. sunrise & sunset, and as well as for drying the laundry, very convenient 3. Indoor/outdoor swimming pool very relaxing, also can be enjoyed the hot spring 4. Breakfast was great, the space was huge, foods were varying and delicious, incl. Chinese/Western/Hot/Cool/salt/sweet etc 5. Walkable at the night around the hotel and lake
Outside at the 1st floor
Backyard
Overviewing the hotel
Sunrise at the balcony
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Dingyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Although this resort is old, it is well maintained and the facilities are clean. I hope the hardware such as the light switch can be upgraded. The service is very warm and thoughtful. I will come again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, personnel à l’écoute et à tout fait pour satisfaire nos demandes. Aménagements extérieurs au top, large choix au buffet du petit déjeuner.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

shu yi

Liked: Cleanliness, property conditions & facilities, room comfort

謝謝禮賓部

非常感謝禮賓部的葛先生Aron 服務親切，很盡力滿足我們提出的需要 讓我們開心的帶回心儀的伴手禮 這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊 也是親切可愛 還介紹周邊的美味餐點 非常棒的旅行體驗
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

JIANFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024
Verified

10/10 Excellent

JIANFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024
Verified

10/10 Excellent

David Ki Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…
Stayed 1 night in Nov 2021
Verified

8/10 Good

sihjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景觀一絕

這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

zuyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

家庭出游

非常不错，湖景美丽
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好

很好
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好

很好
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

huiqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很不错，服务好，还免费升级高楼层。早餐很棒
Stayed 2 nights in May 2020
Verified

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

房間很大舒適安靜
Stayed 2 nights in Nov 2018
Verified

8/10 Good

TSUI HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, 除了西餐廳選擇太少
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设施齐全，位置优越，服务也很到位，整体入住感觉不错。
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
隔日還續住…門口有掛上請勿打擾…早上10點多就有服務員開門要打掃，睡夢中讓人來不及穿衣服。五星外觀只有一星服務。電話開通撥打外線要等10分鐘。保險箱無法打開也是等了10分鐘。酒店叫的出租車無跳錶…被司機喊價吭錢。住湖景房但晚上一片黑也看不到什麼。這酒店不值得花2500¥高房價入住。
Verified

10/10 Excellent

CHIA-CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很不錯的環境

位置不錯，湖景房面對一片開闊的湖水感覺很棒。
Verified

10/10 Excellent

Xujin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！

景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！
Verified

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

推荐入住

酒店环境很安静，不远处就是镇中心，吃饭很方便
Stayed 1 night in Dec 2017