Shangri-La Hangzhou

Luxury hotel with 2 restaurants and a health club

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Where to?

Dates

June 2025

July 2025

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Lake View (West Wing) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
Parking included
Gym
Breakfast available
Laundry

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 31 of 31 rooms

Presidential Suite (West)

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

193 sq m
Hill view
Sleeps 3
1 King Bed

West Wing Horizon Lakeside Gardenview Twin

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

36 sq m
Lake view
Sleeps 3
2 Twin Beds

Suite, Lake View (West Wing)

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

72 sq m
Lake view
Sleeps 4
1 King Bed

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

36 sq m
Lake view
Sleeps 3
1 King Bed

West Wing Horizon Hillview Twin

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

36 sq m
Hill view
Sleeps 3
2 Twin Beds

Premier Room, 2 Twin Beds (West Wing Horizon)

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

51 sq m
Hill view
Sleeps 3
2 Twin Beds

West Wing Horizon Hillview King

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

37 sq m
Hill view
Sleeps 3
1 King Bed

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

51 sq m
Hill view
Sleeps 3
1 King Bed

West Superior Hillview Twin

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

36 sq m
Hill view
Sleeps 3
2 Twin Beds

West Wing Executive Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

52 sq m
Partial lake view
Sleeps 3
1 King Bed

37-inch flat-screen TV with cable channels, TV

West Wing Hillview King

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout drapes/curtains

36 sq m
Hill view
Sleeps 3
1 King Bed

West Wing Lakeside Gardenview King

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

36 sq m
Sleeps 3
1 King Bed

West Wing Lakeside Gardenview Twin

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Hypo-allergenic bedding

36 sq m
Sleeps 3
2 Twin Beds

Garden-view Room-Two Beds

Sleeps 2
2 Twin Beds

2-bed Room With Mountain View

Sleeps 2
2 Twin Beds

Garden-view Room-King Bed

Sleeps 2
1 King Bed

Deluxe Lodge Enjoyment

Sleeps 2
1 King Bed OR 2 Twin Beds

Executive Suite

Sleeps 3
1 King Bed

Queen Room With Mountain View

Sleeps 2
1 King Bed

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Sleeps 2
2 Twin Beds

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Sleeps 2
1 King Bed

Cute Family Room

Sleeps 2
1 King Bed OR 2 Twin Beds

Garden Deluxe Room - Near Lake

Sleeps 2
1 King Bed

Family-friendly Suite

Sleeps 3
1 King Bed

Octonauts Family Room

Sleeps 2
1 King Bed

Pleasant Goat And Big Big Wolf Family Room

Sleeps 2
1 King Bed

Lakeside Joint Living Room

Sleeps 4
2 Twin Beds and 1 King Bed

Living area | 37-inch flat-screen TV with cable channels, TV

Suite - With View

Sleeps 2
1 King Bed OR 2 Double Beds

Deluxe Room - Mountain-View

Sleeps 2
1 King Bed OR 2 Twin Beds

Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

Sleeps 2
2 Twin Beds

Deluxe Room (2 Beds)

Sleeps 2
2 Twin Beds

Similar properties

Suite (Shangri-La) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Pool
Hot Tub
Spa
Parking included

About the neighborhood

78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

West Lake - 1 min drive - 0.3 miles
Zhejiang University Yuquan Campus - 3 min drive - 1.6 miles
Lingyin Temple - 5 min drive - 2.7 miles
Hangzhou Tower Shopping Mall - 6 min drive - 4.0 miles
Wulin Square - 6 min drive - 2.5 miles

Getting around

Huanglong Cave Station - 3 min drive
Hangzhou Station - 19 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

‪咬不得高祖生煎 - ‬8 min walk
‪岳湖楼 - ‬1 min drive
‪泰芒之星 - ‬8 min walk
‪旅行者酒吧 - ‬2 min walk
‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Luxury family-friendly hotel near West Lake

Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Additional perks include:

Free self parking
Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
Express check-out, express check-in, and tour/ticket assistance
Guest reviews give good marks for the overall condition

Room features

All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.

Extra conveniences in all rooms include:

Childcare services and free infant beds
Hypo-allergenic bedding and rollaway/extra beds (surcharge)
Bathrooms with shower/tub combinations and free toiletries
37-inch flat-screen TVs with cable channels
Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle on request for a surcharge
Train station pick-up shuttle (surcharge)
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
2 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli

Things to do

Bicycle rentals
Health club
Hiking/biking trails
Playground

Family friendly

Children's toys
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
Conference center
Meeting rooms

Outdoors

Barbecue grill
Garden
On a lake
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
6 floors
Banquet hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

37-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator on request

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 350.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 184 per person
Airport shuttle fee: CNY 600 per vehicle (one-way)
Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La

Hangzhou Shangri-La Hotel

Hotel Hangzhou

Hotel Shangri-La Hangzhou

Shangri-La Hangzhou

Shangri-La Hangzhou Hotel

Shangri-La Hotel Hangzhou

Hangzhou Shangri La

Shangri La Hangzhou

Shangri-La Hangzhou Hotel

Shangri La Hotel Hangzhou

Shangri-La Hangzhou Hangzhou

Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Hangzhou?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Quyuan Park and West Lake. Solitary Hill and Yui Fei Temple are also within 5 minutes.

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Shangri-La Hangzhou Reviews

8.4

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Francesca Maria

Apr 22, 2025

Lovely staff and excellent location

Stayed 1 night in Apr 2025

10/10 Excellent

Devin

Jun 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.

Stayed 3 nights in May 2025

10/10 Excellent

jim

Nov 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location.

Stayed 2 nights in Nov 2024

8/10 Good

Roy

Oct 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is great, cross street is the lake. Staff is very friendly.

Stayed 2 nights in Oct 2024

10/10 Excellent

Marcia

Mar 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a beautiful hotel on the lake with many wonderful memories.

Stayed 2 nights in Mar 2024

10/10 Excellent

naresh

Nov 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location, quality of service!

Stayed 4 nights in Nov 2024

10/10 Excellent

Xiaosong

Oct 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best location

Stayed 11 nights in Oct 2023

8/10 Good

Wei Liang

Nov 13, 2024

Liked: Cleanliness, staff & service, amenities

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.

Stayed 4 nights in Nov 2024

10/10 Excellent

Tianyi

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.

Stayed 2 nights in Dec 2024

10/10 Excellent

Hongfei

Nov 1, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is next to the lake and one of the best parks in Hangzhou.

Stayed 2 nights in Oct 2023

8/10 Good

Darren

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

10/10 Excellent

Micheal

Oct 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property. Across the street is the path to the lake. Definitely would stay here again.

Stayed 2 nights in Oct 2023

10/10 Excellent

William

Oct 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.

Stayed 2 nights in Oct 2024

8/10 Good

Guo

Aug 26, 2023

Liked: Staff & service

Great

Stayed 3 nights in Jul 2023

10/10 Excellent

CHUNGCHENG

Jun 19, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Back again

Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveler

Nov 30, 2023

Very old hotel

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.

Stayed 2 nights in Nov 2023

8/10 Good

Mikhail

Jun 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Terrible breakfast

Stayed 1 night in Jun 2024

8/10 Good

Maurice

Nov 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.

Stayed 3 nights in Oct 2023

10/10 Excellent

Liang

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

GLORIA

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación

Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Dec 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間設備有點老舊，但就在西湖旁邊，很方便風景優美

Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Dec 22, 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Niels Fielsøe

Dec 8, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

PARVIZ

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Nov 15, 2024

Liked: Cleanliness, staff & service

Convenient location.

Stayed 2 nights in Nov 2024

Shangri-La Hangzhou

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Reviews

Popular amenities

Room options

View all photos for Presidential Suite (West)

Presidential Suite (West)

Highlights

View all photos for West Wing Horizon Lakeside Gardenview Twin

West Wing Horizon Lakeside Gardenview Twin

Highlights

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Highlights

View all photos for West Wing Horizon Lakeside Gardenview King

West Wing Horizon Lakeside Gardenview King

Highlights

View all photos for West Wing Horizon Hillview Twin

West Wing Horizon Hillview Twin

Highlights

View all photos for Premier Room, 2 Twin Beds (West Wing Horizon)

Premier Room, 2 Twin Beds (West Wing Horizon)

Highlights

View all photos for West Wing Horizon Hillview King

West Wing Horizon Hillview King

Highlights

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

View all photos for West Superior Hillview Twin

West Superior Hillview Twin

Highlights

View all photos for West Wing Executive Suite

West Wing Executive Suite

Highlights

View all photos for West Wing Hillview King

West Wing Hillview King

Highlights

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

Highlights

View all photos for West Wing Lakeside Gardenview Twin

West Wing Lakeside Gardenview Twin

Highlights

View all photos for Garden-view Room-Two Beds

Garden-view Room-Two Beds

View all photos for 2-bed Room With Mountain View

2-bed Room With Mountain View

View all photos for Garden-view Room-King Bed

Garden-view Room-King Bed

View all photos for Deluxe Lodge Enjoyment

Deluxe Lodge Enjoyment

View all photos for Executive Suite

Executive Suite

View all photos for Queen Room With Mountain View

Queen Room With Mountain View

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

View all photos for Cute Family Room

Cute Family Room

View all photos for Garden Deluxe Room - Near Lake

Garden Deluxe Room - Near Lake

View all photos for Family-friendly Suite

Family-friendly Suite

View all photos for Octonauts Family Room

Octonauts Family Room

View all photos for Pleasant Goat And Big Big Wolf Family Room

Pleasant Goat And Big Big Wolf Family Room

View all photos for Lakeside Joint Living Room

Lakeside Joint Living Room

View all photos for Suite - With View

Suite - With View

View all photos for Deluxe Room - Mountain-View

Deluxe Room - Mountain-View

View all photos for Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

View all photos for Deluxe Room (2 Beds)