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Relais & Chateaux Chaptel Hangzhou

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View from property - Relais & Chateaux Chaptel Hangzhou (Hangzhou)
Premium bedding, down comforters, Select Comfort beds, free minibar - Relais & Chateaux Chaptel Hangzhou (Hangzhou)
Daily buffet breakfast for a fee - Relais & Chateaux Chaptel Hangzhou (Hangzhou)
Separate tub and shower, deep soaking tub, rainfall showerhead - Relais & Chateaux Chaptel Hangzhou (Hangzhou)
Front of property - evening/night - Relais & Chateaux Chaptel Hangzhou (Hangzhou)
Luxury
4.0 star property
9.0

Wonderful

Garden sanctuary by West Lake

Art Deco elegance frames the serene garden terrace at this luxury retreat near West Lake. Guests unwind with crafted drinks at the stylish lounge bar. A dedicated concierge arranges personalized experiences while you enjoy thoughtful touches like complimentary minibars.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down comforters, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down comforters, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Shangcheng, a neighborhood in Hangzhou, Relais & Chateaux Chaptel Hangzhou is in a shopping district. The area's natural beauty can be seen at No.2 Park and West Lake, while Hangzhou Botanical Garden and Hangzhou Zoo are popular area attractions. Broken Bridge and China Academy of Art are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

What's nearby

  • West Lake
    West Lake
    3 min walk - 0.2 miles
  • No.2 Park
    6 min walk - 0.3 miles
  • Hangzhou Jiali Center
    7 min walk - 0.4 miles
  • Wulin Night Market
    7 min walk - 0.4 miles
  • Wulin Square
    2 min drive - 1.0 mile

Getting around

  • Longxiangqiao Station
    3 min walk
  • Hangzhou Station
    11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • 麦当劳
    3 min walk
  • KFC 肯徳基
    2 min walk
  • 元港元气小火锅（in77）
    3 min walk
  • CHAGEE 霸王茶姬
    2 min walk
  • 弄堂里 | Nong Tang Li
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 188 for adults and CNY 94 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Art Deco architecture
  • Built in 1930
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 575.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Relais & Chateaux Chaptel Hangzhou?

Check-out is at noon.

Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Relais & Chateaux Chaptel Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Fengqi Road Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Relais & Chateaux Chaptel Hangzhou Reviews

9.0

Wonderful

8.4

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 4 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified

10/10 Excellent

Yingyan

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

Very good location .great service
Stayed 2 nights in Aug 2018
Verified

8/10 Good

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018