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Midtown Shangri-La, Hangzhou

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou

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Photo gallery for Midtown Shangri-La, Hangzhou

Suite (Shangri-La) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar
Executive Lakeview Suite King Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar
Exterior
Meeting facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Twin Room

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Lakeview Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Executive Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Executive Lakeview Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

View from room

Horizon Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Club King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (Shangri-La)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

View from room

Suite (Specialty)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 129 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Hangzhou Tower Shopping Mall - 16 min walk - 0.9 miles
  • Wulin Square - 18 min walk - 1.0 mile
  • Zhejiang University Yuquan Campus - 4 min drive - 2.9 miles
  • Lingyin Temple - 9 min drive - 4.9 miles

Getting around

  • Fengqi Road Station - 6 min walk
  • Hangzhou Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

  • ‪人民大会堂 - ‬5 min walk
  • ‪Sawasdee Thai Restaurant - ‬3 min walk
  • ‪Cafe Grazie - ‬2 min walk
  • ‪唛歌时尚量贩ktv武林店超市 - ‬9 min walk
  • ‪有间小厨 - ‬4 min walk

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Leifeng Pagoda, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. Treat yourself to reflexology, a body scrub, or a body treatment at Chi, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a health club and a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, an elevator, and tour/ticket assistance
Room features
All 414 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Check-out is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Gongshu, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

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Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 202 reviews
Rating 8 - Good. 61 out of 202 reviews
Rating 6 - Okay. 10 out of 202 reviews
Rating 4 - Poor. 2 out of 202 reviews
Rating 2 - Terrible. 13 out of 202 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Best hotel
Stayed 2 nights in May 2025

10/10

Great!
Stayed 2 nights in Apr 2025

10/10

great location and facility for business travel.
Stayed 2 nights in Oct 2024

10/10

Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024

10/10

This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10

Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
Stayed 2 nights in Oct 2024

10/10

Nice and friendly staff, very comfortable environment
Stayed 1 night in Jul 2024

2/10

The hotel wasn’t bad. But our experience was terrible. It was because one day morning when we went out of our room (no. 1034) we found a group of monks was having religious ceremony in a room next to the main corridor and we quickly realized someone was dead in that room before. That was so awful and made our trip much less enjoyable.
Stayed 2 nights in Apr 2025

8/10

Staff are friendly and helpful
Stayed 1 night in Sep 2024

10/10

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024

10/10

Good choice
Stayed 8 nights in Feb 2025

10/10

Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024

10/10

Excellent and modern
Stayed 3 nights in Oct 2024

8/10

Good location and good service.
Stayed 2 nights in Apr 2023

8/10

I will be back !
Stayed 1 night in Dec 2024

8/10

Their credit card machine wont work for some reason, although i just prepaid the room a few hours before. Room was good. Did not try the Breakfast as i left early for the train station.
Stayed 1 night in Jan 2025

10/10

Stay well, comfortable, safe
Stayed 1 night in Jun 2023

10/10

Friendly service received from Jane Zhang

8/10

All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Stayed 2 nights in Jun 2023

2/10

We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
Stayed 3 nights in Dec 2023

8/10

After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

10/10

很喜欢
Stayed 2 nights in Apr 2025

6/10

Stayed 3 nights in Apr 2025

10/10

Stayed 3 nights in Feb 2025

10/10

Stayed 2 nights in Jan 2025