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Holiday Inn Express Hangzhou Westlake East by IHG

2.5 star property
Hotel connected to a rail/subway station in Hangzhou with free breakfast

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Photo gallery for Holiday Inn Express Hangzhou Westlake East by IHG

View from room
Exterior
Exterior
Suite, 1 Bedroom | 1 bedroom, down comforters, minibar, in-room safe
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Breakfast included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Lake View

View from room

Standard Room, 1 King Bed, Lake View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Lake View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Lake View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Down duvet
  • 64 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room (Specialty)

1 bedroom, down comforters, minibar, in-room safe

Room (Specialty)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds, City View

Standard Room, Multiple Beds, City View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Multiple Beds, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

View from room

Standard Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Map
NO.2 WESTLAKE AVENUE, SHANGCHENG DISTRICT, Hangzhou, 310009

What's nearby

  • Wushan Night Market - 2 min drive - 1.0 mile
  • West Lake - 2 min drive - 1.4 miles
  • Wulin Square - 4 min drive - 2.6 miles
  • Hangzhou China Silk Town - 4 min drive - 2.3 miles
  • Hangzhou Tower Shopping Mall - 4 min drive - 2.8 miles

Getting around

  • Moyetang Station - 1 min walk
  • Hangzhou Station - 2 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 27 min drive

Restaurants

  • ‪永和大王 - ‬6 min walk
  • ‪肯德基 - ‬18 min walk
  • ‪大娘水饺 - ‬6 min walk
  • ‪真功夫 - ‬18 min walk
  • ‪红门茶膳 - ‬1 min walk

About this property

Holiday Inn Express Hangzhou Westlake East by IHG

Hotel near West Lake
You can look forward to free self-serve breakfast, dry cleaning/laundry services, and a business center at Holiday Inn Express Hangzhou Westlake East by IHG. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A banquet hall, a front-desk safe, and ATM/banking services
  • An elevator, a 24-hour front desk, and meeting rooms
  • A vending machine and free newspapers
Room features
All 252 individually furnished rooms feature comforts such as pillow menus and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 42-inch TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference center (1,619 square feet of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Holiday INN EXP Westlake East
Holiday Inn Express Hangzhou Westlake East
Holiday Inn Express Hangzhou Westlake East by IHG Hotel
Holiday Inn Express Hangzhou Westlake East an IHG Hotel
Holiday Inn Express Hangzhou Westlake East by IHG Hangzhou
Holiday Inn Express Hangzhou Westlake East by IHG Hotel Hangzhou

Frequently asked questions

Is Holiday Inn Express Hangzhou Westlake East by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Express Hangzhou Westlake East by IHG?

Limited spots are available.

What time is check-in at Holiday Inn Express Hangzhou Westlake East by IHG?

Check-in begins at 2:00 PM.

What time is check-out at Holiday Inn Express Hangzhou Westlake East by IHG?

Check-out is at noon.

Where is Holiday Inn Express Hangzhou Westlake East by IHG located?

Located in Shangcheng, this hotel is 1.2 mi (2 km) from Museum of Traditional Chinese Medicine and 1.6 mi (2.6 km) from West Lake. Phoenix Mosque and Si Cheng Church are also within 2 mi (3 km). Moyetang Station and Hangzhou Station are within a 2-minute walk.

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Holiday Inn Express Hangzhou Westlake East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 11 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 2 out of 48 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great
Stayed 1 night in Oct 2024

6/10 Okay

Yan Lung

Liked: Amenities
Lots of inexperienced staffs. Service are in average standards. Room cleaning is not detail, always has shortages in the refill. Breakfast is good. Noisy, kids are playing around in the rear side of the lobby and the restaurant.
Stayed 4 nights in Apr 2025

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks go to CC Zheng, who enthustically help me book a taxi to airport. Thanks CC
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday inn good quality on a budget.

Good quality, but relatively budget hotel. Semi western which gives a good flavour of local, but without filthy smokers. We got a higher grade room for little more on hotels.com. Good to see the stinky smokers are finally being given the bums rush in china... at more western hotels anyway. Their pervasive stink is unbearable at very chinese hotels, so be warned. Generally a western name gets you better quality as they have a brand to protect.
Stayed 1 night in Apr 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is abuting on another hotel and it made us difficult to find its excat location. There is no lay-by/taxi stand in front of the hotel to facilitate arrival at/department from the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Yanchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the high speed train station and 2 subway stops away from the West Lake. 20 minutes walk to the walking street shopping center.very convenient. Check in was too slow, amenities are basic. No refrigerator in room. Didn’t go for breakfast, heard is decent but limited offerings of western food. Overall very good value for the money.
Stayed 1 night in Oct 2023

6/10 Okay

PIN LENA

The good about this hotel is the proximity to the Metro Station. However when it come to cleanliness, there is room of improvement. The aircon vent in the room is filled with a thick layer of dirt. Please do arrange for servicing upon review of this feedback. Aside the front desk staff on night shift need to be more attentive to customers' request. We do understand there maybe fewer staff on duty but please do not respond negatively. Thank you.
Stayed 4 nights in Jul 2024

2/10 Terrible

kil hwan

Disliked: Property conditions & facilities
This hotel don't furture refrigerator.
Stayed 3 nights in Aug 2023

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIG TIP ON CHECKOUT

Good place to stay on a budget, high quality for price. Good size clean rooms. great staff. Good location . No disgusting smokers noticed as per Chinese-name hotels. TIP. watch out. Some hotels in China don't understand the hotels.com (expedia) credit system... ask for a manager if the staff start trying to get the money off you. They must debit the booking code in expedia where your money was held in trust if you pre-paid. You may have to insist on the manager. ALLOW TIME !! Most western hotel names understand, but I still get about 1 in 10 that doesn't. Be aware Hotels.com is owned by expedia.... this will help greatly. There is no translation name for expedia either. Stick with western-named hotels , not obvious chinese ones like "happy blossom golden sun bloom "etc etc. You are also more likely to not get stuck with problems of language.
Stayed 5 nights in Apr 2024

10/10 Excellent

SHUIMING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

美好安靜的

環境優雅 安靜噪音無
Stayed 3 nights in Jan 2025

10/10 Excellent

Yayueh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Yat Fan Yvonne

Stayed 2 nights in Nov 2024

8/10 Good

Hiroshi

Liked: Cleanliness, amenities, property conditions & facilities
洗衣服免费是好点。服务员冷面孔多。停车厂的保安必须换了，为了应付领导的检查，居然让我们准备登记入住时走后门进酒店。早餐ok。

8/10 Good

Ayub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

YING LOK EDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鄰近地鐵站，交通方便！ 自助早餐不俗，值得推薦！推薦
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

WILLIE

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2024

8/10 Good

Mitsunobu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

六本木駅から徒歩1, 2分の距離

Stayed 1 night in Aug 2024

6/10 Okay

Takeshi

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Ying Lok Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常接近地鐵站出口，交通十分方便！杭州當地朋友也說是不錯的選擇！ 房間乾淨整潔，唯獨少了電冰箱！夏天就要到附近的便利店自行購買了！ 另外要一讚是酒店的自助早餐！款式豐富，是中/西式，保證滿意！
Stayed 3 nights in Jul 2024

8/10 Good

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Fabricio

Stayed 1 night in Apr 2024

8/10 Good

WING TONG

Liked: Cleanliness, staff & service, room comfort

整體很好

有些設施壞了，要盡快修理，例如乾衣機、咖啡機，其他都好好
Stayed 9 nights in Apr 2024