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Hangzhou Westlake

4.0 star property
Hotel with a restaurant, near Hangzhou Jiali Center

Choose dates to view prices

Photo gallery for Hangzhou Westlake

Exterior
Reception
Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes
Reception
Business center
UrCove by Hyatt Hangzhou Westlake sits just minutes from scenic West Lake. Travelers start their day with a workout in the 24-hour gym before enjoying the self-serve breakfast. The multilingual staff provides excellent tour assistance to help guests discover nearby attractions.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior King room

Superior King room | Down comforters, free minibar, in-room safe, blackout drapes

Superior King room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area | 55-inch LCD TV with cable channels, smart speakers

Business Deluxe King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room | Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Room

Executive Room | Down comforters, free minibar, in-room safe, blackout drapes

Executive Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 10 min walk - 0.5 miles
  • Wushan Night Market - 10 min walk - 0.6 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.4 miles
  • Hangzhou China Silk Town - 2 min drive - 1.4 miles
  • Zhejiang University Yuquan Campus - 6 min drive - 3.5 miles

Getting around

  • Hangzhou Station - 8 min drive
  • Longxiangqiao Station - 10 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪nana taproom - ‬5 min walk
  • ‪osteria pelecanus - ‬5 min walk
  • ‪Xinzouji Restaurant - ‬4 min walk
  • ‪4 Seasons Coffee Shop - ‬5 min walk
  • ‪lingo - ‬3 min walk

About this property

Hangzhou Westlake

Upscale hotel remodeled in 2022 and located near West Lake
Located close to Hangzhou Jiali Center and Wulin Night Market, Hangzhou Westlake provides laundry facilities, a 24-hour gym, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self-serve breakfast (surcharge), a 24-hour front desk, and tour/ticket assistance
  • Concierge services, a porter/bellhop, and luggage storage
  • Multilingual staff
Room features
All 191 rooms boast comforts such as air conditioning and smart speakers, in addition to thoughtful touches like free stocked minibars and free WiFi.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LCD TVs with cable channels
  • Wardrobes/closets, mini fridges, and smart speakers

Similar properties

1 bedroom, premium bedding, down comforters, minibar

Sofitel Hangzhou Westlake

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 483 reviews
Sofitel Hangzhou Westlake

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately CNY 99 for adults and CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Is Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Hangzhou Westlake?

Check-out is at noon.

Where is Hangzhou Westlake located?

Located in Shangcheng, this hotel is within a 15-minute walk of Hangzhou Jiali Center and West Lake. Wulin Night Market and Hangzhou China Silk Town are also within 1 mi (2 km). Longxiangqiao Station is 10 minutes by foot and Wan’an Bridge Station is 12 minutes.

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Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 58 reviews
Rating 8 - Good. 16 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

QI XIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024

10/10 Excellent

Adelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very high tech hotel
Stayed 4 nights in May 2024

8/10 Good

Darren

Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.

6/10 Okay

Ka Yan

Liked: Cleanliness
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Stayed 3 nights in Jan 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室綺麗、スタッフの対応も◎ MAPでみつからず到着まで苦戦 西湖も夜市も歩きで行ける距離
Stayed 1 night in Jul 2025

6/10 Okay

SHIGERU

Liked: Amenities
good
Stayed 2 nights in Jun 2025

10/10 Excellent

Mattia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
//
Stayed 1 night in Apr 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Hamgzhou

Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well.
Stayed 7 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets.
Stayed 6 nights in Apr 2025

10/10 Excellent

Phuong Duyen

Liked: Cleanliness, staff & service, amenities
The location is perfect, not too far to walk to the center. The air conditioning is not strong enough
Stayed 4 nights in Apr 2025

8/10 Good

Lay Pheng

Liked: Amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2025

10/10 Excellent

MING SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good value and close to west lake
Stayed 3 nights in Dec 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ying Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Very convenient location and high CP hotel!

The room is good, but the coffee machine is not easy to use need staff's help. The room soundproofing is poor, can hear the other room people talking in the night!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erinomainen valinta!

Tämä oli hyvä. Standart-huoneen taso ylitti odotukset, menisi vähintään luokkaa korkeammastakin. Loistava suihku, erillinen automaatti-wc, huoneessa sekä toimiva lämmitys että viilennys, maksuttomat vedet ja limpparit jääkaapissa + hammasharjat yms, tilava huone ja iso sänky hyvillä tyynyillä. Wifi ok. Kiinalaiseen keskitasoon nähden todella siisti ja länsimainen, henkilökunnan englantikin riittävää. Hinta oli myös ok, ei halvin, mutta kerrankin maksoi mielellään. Loistava sijainti. Fengqi Roadin metroaseman C3-sisäänkäynti avain hotellin edessä. Tien toisella puolen ostoskeskus ja iltamarkkinakatu. Lähistöllä rafloja ja baareja jonkin verran. Miinukset vain huonosta huoneen ovesta, joka päästää äänet läpi. Isolta tietä ei tule liikaa meteliä. Sänky olisi myös kaivannut petaria. Jos joskus tulisin uudestaan Hangzhouhun, majoittuisin ehdottomastii täällä. En kyllä tule.
Stayed 2 nights in Nov 2024

8/10 Good

Derek Khoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地鐵鳳起路站C2出口，交通方便。 服務員言言小姐英語流利，方便溝通。
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
隔音不佳. 早餐用餐環境可加強.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

半夜的聲音很嘈吵

隔音很差
Stayed 1 night in Oct 2024

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024

8/10 Good

Jaejun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 정말 좋습니다. 지하철 역 바로 앞이고 여러 관광지로 다니기에도 좋으며 지하철 상가에 상점들도 많습니다. 개인적인 취향일 수 있지만 샤워실과 화장실 구조가 조금 불편했습니다. 그 외에는 청결하고 전반적으로 만족스러운 숙박이었습니다.
Stayed 2 nights in Jul 2024

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