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Hangzhou Bokai Westlake Hotel

3.0 star property
The hotel's exceptional hospitality and convenient amenities like complimentary grocery shopping earn top marks from guests.

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Photo gallery for Hangzhou Bokai Westlake Hotel

Reception - Hangzhou Bokai Westlake Hotel (Hangzhou)
Exterior - Hangzhou Bokai Westlake Hotel (Hangzhou)
Standard Triple Room | In-room safe, desk, laptop workspace, blackout drapes - Hangzhou Bokai Westlake Hotel (Hangzhou)
Reception - Hangzhou Bokai Westlake Hotel (Hangzhou)
Exterior - Hangzhou Bokai Westlake Hotel (Hangzhou)
Located in Shangcheng, the Hangzhou Bokai Westlake Hotel combines modern comforts with attentive service. Guests appreciate the on-site restaurant and business center, while the helpful staff assists with everything from booking tour tickets to handling dry cleaning requests.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Triple Room

  • Sleeps 3
  • Free WiFi

View all photos for Boutique Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Boutique Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Economy Room, 1 Double Bed

Economy Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Economy Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Hour Room(4 Hours between 8AM-8PM)

In-room safe, desk, laptop workspace, blackout drapes

Hour Room(4 Hours between 8AM-8PM)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfy Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Comfy Queen Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located on a lake, Hangzhou Bokai Westlake Hotel is in Downtown Hangzhou neighborhood and is connected to a shopping center. Zhu Bingren Bronze Art Museum and Museum of Traditional Chinese Medicine are cultural highlights, and travelers looking to shop may want to visit Wushan Night Market and Westlake Yintai Commercial Center. Xihu Tiandi and Zhejiang Science and Technology Museum are also worth visiting. Visit our Hangzhou travel guide
Map
No.32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake
    West Lake
    3 min walk - 0.2 miles
  • Wushan Night Market
    8 min walk - 0.5 miles
  • Westlake Yintai Commercial Center
    10 min walk - 0.6 miles
  • Phoenix Mosque
    10 min walk - 0.6 miles
  • Hu Xueyan Former Residence
    15 min walk - 0.8 miles

Getting around

  • Hangzhou Station
    7 min drive
  • Ding'an Road Station
    8 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    31 min drive

Restaurants

  • 北啡咖啡 North Fei
    6 min walk
  • 無
    6 min walk
  • 新三毛大酒店
    2 min walk
  • Kamoer Turkish Restaurant
    3 min walk
  • Manner Coffee
    3 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • On a lake

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CNY 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Hangzhou Bokai Westlake Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hangzhou Bokai Westlake Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hangzhou Bokai Westlake Hotel?

Check-out is at noon.

Where is Hangzhou Bokai Westlake Hotel located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of No.2 Park and West Lake. Wushan Night Market and Phoenix Mosque are also within 15 minutes. Ding'an Road Station is 8 minutes by foot and Chengzhan Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hangzhou Bokai Westlake Hotel Reviews

7.0

Good

6.8

Cleanliness

8.0

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 45 out of 291 reviews
Rating 8 - Good. 107 out of 291 reviews
Rating 6 - Okay. 97 out of 291 reviews
Rating 4 - Poor. 26 out of 291 reviews
Rating 2 - Terrible. 16 out of 291 reviews

Reviews

Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the service was exceptional, front desk service was extremely helpful in anything we needed.
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Ka Yee

Not bad, location is good
Stayed 1 night in Mar 2024
Verified

8/10 Good

Yenni Marlina

Liked: Staff & service, amenities
The hotel location is walkable distance to the famous West Lake (Xihu), not far from rhe subway station, close to a mall, in neighbour hood quite a lot of local restaurant with friendly price.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Shengli

Liked: Cleanliness, staff & service, amenities
The property is close to Xihu lake and many other tour sites. It is also close to shopping areas. Property is clean and bed is comfortable. staff are friendly. The only down side is the room and bathroom are small.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant boutique hotel

Comfortable hotel at a good price in a lively part of town. They don't do breakfast and the local coffee shops open a bit late. Metro is just around the corner
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Song Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Older fixtures with an excellent bed. Great value for money. Very helpful staff. Located in a older neighborhood, if you want the authentic Chinese neighborhood feel, this is for you. I would definitely book again.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Yenni Marlina

Liked: Staff & service, amenities
The hotel location is quite close to West Lake (Xihu), near hotel quite a lot of local restaurant, the hotel is quite close to xinhua book store, from Hangzhou East Station quite close with taxi. The hotel staffs are nice but they only speaks mandarin.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Daxin

Property is old. Location is closer to subway, restaurants and about 15 mins walking distance from west lake area.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Zuzana

Liked: Cleanliness, staff & service
Hotel was satisfactory, we had a nice time there but it is in a rundown condition. The neighbourhood is fantastic though, lake is close by and right next to the hotel are great local dining options, noodle shops, dinner restaurants serving wok veggies, meats...bakeries...and right in the front of the hotel is a very nice tea/coffea place that serves the best matcha latte! Everything very cheap, no touristy prices. The minus of the hotel is the cigarette smell in the corridors, which inevitably got to our rooms, because some inhabitants of the hotel smoke and leave their rooms open to vent. We didn't smell too much smoke on the other floors, so we might have been just unclucky with the position of our room. Staff was very nice but nobody spoke english so we communicated through google translator. However, if you want a real, local, chinese culture and experience this is a great place to start.
Stayed 13 nights in Nov 2023
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A excellent motel we have enjoyed so much
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay

The location is perfect, near the West Lake and the price is affordable. The staff was very friendly, especially Miss Hu helped us solve the problem by long-distance call after we left Hangzhou.
Stayed 3 nights in May 2023
Verified

8/10 Good

CHIEN KAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2023
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Ok room, less ok personel.

The room was clean and OK for the price. The personel, however, could not speak English and seemed a bit incompetent, they could not propperly help me order a taxi.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is closed for renovation. They rebook us

Hotel is closed for renovation till 26 Jan 25. In case you are at the hotel, do knock the doors. The hotel receptionist is still inside the renovation ongoing hotel. She will call a taxi to bring you to your rebooked accommodation which is located near Wulinmen. Rebooked accommodation is ok. About the same. Pics as shown.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

fang lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room got cockroach 😞 all dirty
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

June

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, Terrible Terrible!! Hotel is closed for refurbishment, reception area is in a complete mess with tens of beds and mountain of bedding! Hotel only informed us that they're closed for business upon arrival, we were told that they will take us to another nice hotel and we have to pay in full for the first night, so we paid ￥373. A driver came and took us a hotel past the West lake about 10 minutes, we found the hotel in an awful dark backstreet under some residential buildings, Address is XiHu District, North Jinzhu Road number 21Garden area.- the type of rooms would normally cost around ￥100 or so, room bedding was clean but smelled bad then found bedding were damp feel。But Bokai Boutique WestLake hotel charged us￥373 via WeChat! What more it's not the standard hotel I had in mind to stay at all!! It was late in the evening 9pm, we were tired and disappointed not had food, so we decided to remain till morning. I contacted Expedia agent requested cancel the next two days of bookings with Bokai Boutique hotel. Totally absolutely disappointed with this SCAM hotel!! Expedia website, I kindly advise that you should remove this awful hotel from your site and inform other guests of their business closed so no more innocent guests get caught up in this awful experience as we have!! Scam hotel address is 32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001 AVOID Avoid at all cost!, in case they trade under another name in future!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Su Gil

Liked: Cleanliness, property conditions & facilities, room comfort
가성비 아주 좋음
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

CHUNG-YEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店服務人員很細心，有問題會很細心的回答
Stayed 1 night in Mar 2024
Verified

8/10 Good

perapong

Liked: Staff & service
ตำแน่งที่ พักค่อนข้างดี มีร้านอาหารอยู่รอบด้าน สะดวกสบาย ราคาค่อนข้างโอเค
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

交通便利方便，但房間味道不好

房間充滿煙味，別間人偷抽煙的味道會一直傳過來，很麻煩
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

西湖近く、地下鉄駅にも近い。ロケーション抜群

連続して一週間ほど滞在しました。 まずロケーションが素晴らしい。西湖まで近く、旧市街地の中心部といって良い場所です。地下鉄1号線定安路駅にも徒歩３分ほどで、どこに行くにも便利。 朝ごはんはホテルの周りにバイキング形式の食堂や古くからの小食堂などがたくさんあり、肉まん、小籠包、おかゆ、豆腐脳（豆花）など好きなものが食べられます。 居心地も良く、滞在中に嫌な思いすることはありませんでした。お掃除時にタオル交換、ミネラルウォーターが補給され、自分でお水を買う必要はありませんでした。上階の洗濯機が無料で使えたのもありがたかったです。 外国人が泊まれる宿が限られている（ユースホステルなどは外国人を受け入れなくなっている）現在、比較的安価でしかも必要十分なサービス、このロケーション。また利用したいと思います。
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

WONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호텔 후기

서호와 백화점 및 번화가가 인접하여 있고, 가성비도 상당히 좋아서 항주를 즐기기에는 더없이 좋은 호텔입니다.
Stayed 5 nights in Sep 2023
Verified

6/10 Okay

YEE WAH EVA

Liked: Cleanliness, staff & service
是老舊酒店，洗澡水温不穩， 清潔度還可以
Stayed 3 nights in Mar 2023
Verified

6/10 Okay

Verified traveler

有關西湖博凱酒店評價

房間整體一般，酒店整體一般，員工服務態度尚可。
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

ShinShin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very good. I was able to sleep very well.
Stayed 1 night in Jan 2020