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Hangzhou Bokai Westlake Hotel

3.0 star property
Lakefront hotel with free parking connected to a shopping center in Hangzhou

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Photo gallery for Hangzhou Bokai Westlake Hotel

Exterior
Reception
Standard Triple Room | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed

Economy Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Economy Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Triple Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Hour Room(4 Hours between 8AM-8PM)

In-room safe, desk, laptop workspace, blackout drapes

Hour Room(4 Hours between 8AM-8PM)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cozy Double Room

In-room safe, desk, laptop workspace, blackout drapes

Cozy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Comfy Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Comfy Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Boutique Twin Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Boutique Double Room

In-room safe, desk, laptop workspace, blackout drapes

Boutique Double Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
No.32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake - 4 min walk - 0.3 miles
  • Wushan Night Market - 8 min walk - 0.5 miles
  • Wulin Square - 3 min drive - 2.0 miles
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.2 miles
  • Hangzhou China Silk Town - 3 min drive - 2.1 miles

Getting around

  • Hangzhou Station - 7 min drive
  • Ding'an Road Station - 8 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive

Restaurants

  • ‪星巴克 - ‬1 min walk
  • ‪蓝狮子雕刻时光 - ‬5 min walk
  • ‪金歌rtv - ‬5 min walk
  • ‪韩村(解百店) - ‬1 min walk
  • ‪云蝶韩国料理 - ‬1 min walk

About this property

Hangzhou Bokai Westlake Hotel

Hotel near West Lake
Consider a stay at Hangzhou Bokai Westlake Hotel and take advantage of a free grocery shopping service, dry cleaning/laundry services, and a business center. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, express check-in, and free newspapers
  • Concierge services, a front-desk safe, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hangzhou Bokai Westlake Hotel include perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • On a lake

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CNY 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Bokai Westlake
Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel Hotel
Hangzhou Bokai Westlake Hotel Hangzhou
Hangzhou Bokai Westlake Hotel Hotel Hangzhou

Frequently asked questions

Is Hangzhou Bokai Westlake Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hangzhou Bokai Westlake Hotel?

Self parking is free at this property.

What time is check-in at Hangzhou Bokai Westlake Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hangzhou Bokai Westlake Hotel?

Check-out is at noon.

Where is Hangzhou Bokai Westlake Hotel located?

Located in Shangcheng, this hotel is within 1 mi (2 km) of No.2 Park and West Lake. Wushan Night Market and Si Cheng Church are also within 10 minutes. Ding'an Road Station is 8 minutes by foot and Chengzhan Station is 14 minutes.

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Hangzhou Bokai Westlake Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 291 reviews
Rating 8 - Good. 107 out of 291 reviews
Rating 6 - Okay. 97 out of 291 reviews
Rating 4 - Poor. 26 out of 291 reviews
Rating 2 - Terrible. 16 out of 291 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A excellent motel we have enjoyed so much
Stayed 4 nights in Oct 2023

8/10 Good

Ka Yee

Not bad, location is good
Stayed 1 night in Mar 2024

8/10 Good

Yenni Marlina

Liked: Staff & service, amenities
The hotel location is walkable distance to the famous West Lake (Xihu), not far from rhe subway station, close to a mall, in neighbour hood quite a lot of local restaurant with friendly price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shengli

Liked: Cleanliness, staff & service, amenities
The property is close to Xihu lake and many other tour sites. It is also close to shopping areas. Property is clean and bed is comfortable. staff are friendly. The only down side is the room and bathroom are small.
Stayed 3 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant boutique hotel

Comfortable hotel at a good price in a lively part of town. They don't do breakfast and the local coffee shops open a bit late. Metro is just around the corner
Stayed 2 nights in Nov 2023

6/10 Okay

Daxin

Property is old. Location is closer to subway, restaurants and about 15 mins walking distance from west lake area.
Stayed 2 nights in Jul 2024

8/10 Good

Song Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Older fixtures with an excellent bed. Great value for money. Very helpful staff. Located in a older neighborhood, if you want the authentic Chinese neighborhood feel, this is for you. I would definitely book again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay

The location is perfect, near the West Lake and the price is affordable. The staff was very friendly, especially Miss Hu helped us solve the problem by long-distance call after we left Hangzhou.
Stayed 3 nights in May 2023

8/10 Good

Yenni Marlina

Liked: Staff & service, amenities
The hotel location is quite close to West Lake (Xihu), near hotel quite a lot of local restaurant, the hotel is quite close to xinhua book store, from Hangzhou East Station quite close with taxi. The hotel staffs are nice but they only speaks mandarin.
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Ok room, less ok personel.

The room was clean and OK for the price. The personel, however, could not speak English and seemed a bit incompetent, they could not propperly help me order a taxi.
Stayed 1 night in Jun 2024

4/10 Poor

fang lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room got cockroach 😞 all dirty
Stayed 2 nights in Sep 2024

8/10 Good

Zuzana

Liked: Cleanliness, staff & service
Hotel was satisfactory, we had a nice time there but it is in a rundown condition. The neighbourhood is fantastic though, lake is close by and right next to the hotel are great local dining options, noodle shops, dinner restaurants serving wok veggies, meats...bakeries...and right in the front of the hotel is a very nice tea/coffea place that serves the best matcha latte! Everything very cheap, no touristy prices. The minus of the hotel is the cigarette smell in the corridors, which inevitably got to our rooms, because some inhabitants of the hotel smoke and leave their rooms open to vent. We didn't smell too much smoke on the other floors, so we might have been just unclucky with the position of our room. Staff was very nice but nobody spoke english so we communicated through google translator. However, if you want a real, local, chinese culture and experience this is a great place to start.
Stayed 13 nights in Nov 2023

6/10 Okay

Dieuhy

Stayed 1 night in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is closed for renovation. They rebook us

Hotel is closed for renovation till 26 Jan 25. In case you are at the hotel, do knock the doors. The hotel receptionist is still inside the renovation ongoing hotel. She will call a taxi to bring you to your rebooked accommodation which is located near Wulinmen. Rebooked accommodation is ok. About the same. Pics as shown.
Stayed 2 nights in Oct 2024

2/10 Terrible

June

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, Terrible Terrible!! Hotel is closed for refurbishment, reception area is in a complete mess with tens of beds and mountain of bedding! Hotel only informed us that they're closed for business upon arrival, we were told that they will take us to another nice hotel and we have to pay in full for the first night, so we paid ￥373. A driver came and took us a hotel past the West lake about 10 minutes, we found the hotel in an awful dark backstreet under some residential buildings, Address is XiHu District, North Jinzhu Road number 21Garden area.- the type of rooms would normally cost around ￥100 or so, room bedding was clean but smelled bad then found bedding were damp feel。But Bokai Boutique WestLake hotel charged us￥373 via WeChat! What more it's not the standard hotel I had in mind to stay at all!! It was late in the evening 9pm, we were tired and disappointed not had food, so we decided to remain till morning. I contacted Expedia agent requested cancel the next two days of bookings with Bokai Boutique hotel. Totally absolutely disappointed with this SCAM hotel!! Expedia website, I kindly advise that you should remove this awful hotel from your site and inform other guests of their business closed so no more innocent guests get caught up in this awful experience as we have!! Scam hotel address is 32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001 AVOID Avoid at all cost!, in case they trade under another name in future!
Stayed 3 nights in Oct 2024

4/10 Poor

fang lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Hyung Gon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Guoji

Stayed 1 night in Aug 2024

8/10 Good

Su Gil

Liked: Cleanliness, property conditions & facilities, room comfort
가성비 아주 좋음
Stayed 2 nights in Jun 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the service was exceptional, front desk service was extremely helpful in anything we needed.
Stayed 6 nights in Jun 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Ronald

Stayed 1 night in Apr 2024

10/10 Excellent

CHUNG-YEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店服務人員很細心，有問題會很細心的回答
Stayed 1 night in Mar 2024

8/10 Good

perapong

Liked: Staff & service
ตำแน่งที่ พักค่อนข้างดี มีร้านอาหารอยู่รอบด้าน สะดวกสบาย ราคาค่อนข้างโอเค
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

交通便利方便，但房間味道不好

房間充滿煙味，別間人偷抽煙的味道會一直傳過來，很麻煩
Stayed 2 nights in Feb 2024