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Grand Hyatt Hangzhou

Property class: 5 and above

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Photo gallery for Grand Hyatt Hangzhou

A rooftop terrace with outdoor seating, a view of the water, and a sign indicating a restaurant. - Grand Hyatt Hangzhou (Hangzhou)
A modern hotel with a view of a lake and mountains at dusk. - Grand Hyatt Hangzhou (Hangzhou)
A spacious living area with a large sofa, coffee table, and dining area. - Grand Hyatt Hangzhou (Hangzhou)
An indoor swimming pool with clear water, sunlit by large windows, and surrounded by lounge chairs. - Grand Hyatt Hangzhou (Hangzhou)
A modern building with a curved wooden deck, surrounded by well-maintained bushes and trees. - Grand Hyatt Hangzhou (Hangzhou)
Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe, and a hair salon. Treat yourself to a Swedish massage, reflexology, or a manicure/pedicure at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 1 King Bed, Garden View

A modern hotel room with a large bed, a TV on the wall, a seating area with a table, and a view of the outdoors.

Room, 1 King Bed, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Garden View

A hotel room with two beds, a desk, a chair, a window with a view, and a wall-mounted artwork.

Room, 2 Twin Beds, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed (West Lake View)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Room, 1 King Bed (West Lake View)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds (West Lake View)

A hotel room with two beds, a sofa, a chair, a large window, and a view of a building outside.

Room, 2 Twin Beds (West Lake View)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Club Access)

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed (Club Access)

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds (Club Access)

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Twin Beds (Club Access)

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed (West Lake View, Club Access)

A hotel room with a large bed, a desk, a chair, a table, and a view of the mountains.

Room, 1 King Bed (West Lake View, Club Access)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds (West Lake View, Club Access)

Room, 2 Twin Beds (West Lake View, Club Access) | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds (West Lake View, Club Access)

  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed

7.4 out of 10
Good
(6 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Twin Beds

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

A modern hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Tent, 1 King Bed (CAMP IN GARDEN)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 King Bed (Deluxe)

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed (Deluxe)

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, City View

A hotel room with two beds, a desk, a chair, a large window with a view of buildings, and a painting on the wall.

Room, 2 Twin Beds, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a small table, a chair, and a view of the cityscape.

Deluxe Room, 2 Twin Beds

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a seating area with a table, and a view of a building with domes.

Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a view of the outdoors, and modern decor.

Deluxe Room, 1 King Bed

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

DOUBLE CLUB

  • Sleeps 4
  • Free WiFi

DOUBLE CLUB GRAND

  • Sleeps 4
  • Free WiFi

DOUBLE CLUB WITH VIEWS

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Downtown Hangzhou, a neighborhood in Hangzhou, Grand Hyatt Hangzhou is in the entertainment district and on a lake. Broken Bridge and Wulin Square are notable landmarks, and travelers looking to shop may want to visit Wushan Night Market and Hangzhou Tower Shopping Mall. Hangzhou Botanical Garden and Song Dynasty Town are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hangzhou travel guide
Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    1 min walk - 0.0 miles
  • Wulin Night Market
    12 min walk - 0.7 miles
  • Wushan Night Market
    2 min drive - 1.3 miles
  • Wulin Square
    2 min drive - 1.4 miles
  • Hangzhou Tower Shopping Mall
    2 min drive - 1.4 miles

Getting around

  • Longxiangqiao Station
    4 min walk
  • Hangzhou Railway Station (HZD)
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    40 min drive

Restaurants

  • 寿司郎
    3 min walk
  • HEYTEA 喜茶
    4 min walk
  • Grand Café
    1 min walk
  • 知味观
    4 min walk
  • Haxnbauer
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hyatt Hangzhou?

Check-out is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Downtown Hangzhou, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 257 out of 479 reviews
Rating 8 - Good. 141 out of 479 reviews
Rating 6 - Okay. 56 out of 479 reviews
Rating 4 - Poor. 12 out of 479 reviews
Rating 2 - Terrible. 13 out of 479 reviews

Reviews

Verified review

10/10 Excellent

OBED ISAI CASTILLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view, clean and very friendly staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Weiliang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big, the staff is very helpful. The breakfast is excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lake view and good breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities
Location excellent, well trained staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities
This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities
Great location! Excellent service!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Nice location with good service
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the lake. Third time staying at this location.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and great experience
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

KuanKhengCandy

Liked: Cleanliness, staff & service, amenities
Great customer oriented service!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Mingya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

CHONG

Liked: Cleanliness, staff & service, amenities
Nice room. Superd location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

KIN FAI GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Joey

Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

VINCI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Meigan

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Yui Ping Paulo

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.
Stayed 3 nights in Feb 2026