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Grand Hyatt Hangzhou

5.0 star property
Luxury hotel with 5 restaurants and a full-service spa

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Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Exterior
Premium bedding, minibar, in-room safe, desk
Hot tub, body treatments, aromatherapy, hot stone massages
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 13 of 13 rooms

Grand Premium Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Wushan Night Market - 20 min walk - 1.1 miles
  • Wulin Square - 2 min drive - 1.2 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.4 miles
  • Zhejiang University Yuquan Campus - 4 min drive - 2.7 miles

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪中原一大碗 - ‬6 min walk
  • ‪爵色酒吧 - ‬6 min walk
  • ‪炉鱼 - ‬2 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪菲芘国际娱乐 - ‬6 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe, and a hair salon. Treat yourself to aromatherapy, a hot stone massage, or a body treatment at 焕水疗, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and concierge services
  • Multilingual staff, a banquet hall, and a porter/bellhop
Room features
All 388 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Hangzhou?

Self parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hyatt Hangzhou?

Check-out is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 18 minutes.

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Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 215 out of 414 reviews
Rating 8 - Good. 129 out of 414 reviews
Rating 6 - Okay. 48 out of 414 reviews
Rating 4 - Poor. 11 out of 414 reviews
Rating 2 - Terrible. 11 out of 414 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Lake veiw was more a roof than lake
Stayed 4 nights in May 2025

10/10 Excellent

KIN FAI GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Stayed 3 nights in Feb 2025

10/10 Excellent

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024

10/10 Excellent

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and wonderful food.
Stayed 2 nights in Mar 2023

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

8/10 Good

YAOCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location to Xihu.

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yee Kok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Stayed 3 nights in Oct 2024

10/10 Excellent

VINCI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024

6/10 Okay

Meigan

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Awesome location and service. Loved it.
Stayed 2 nights in Dec 2023

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

8/10 Good

shuou

Liked: Staff & service
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Stayed 1 night in May 2023

10/10 Excellent

Jordick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room lighting is too bright

The lighting in the room is too bright. No light dimmer.
Stayed 3 nights in Dec 2024

6/10 Okay

Yanlong

It is okay but so so , old
Stayed 1 night in Jun 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

8/10 Good

WEILIN

Liked: Staff & service, property conditions & facilities, room comfort

Smoke issue bored me

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Stayed 2 nights in Nov 2024

2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jingxin

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Zhi Pei

Stayed 2 nights in Mar 2025

10/10 Excellent

Ling

Stayed 3 nights in Feb 2025

10/10 Excellent

Hui-Fan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

MENGMENG

Stayed 1 night in Feb 2025

10/10 Excellent

TSZ KAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025