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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Travelers find serenity with yoga classes and spa treatments at this lakeside retreat, where al fresco dining completes the peaceful experience

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Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Exterior - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)
Courtyard Room King | Courtyard - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)
Ballroom - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)
Hypo-allergenic bedding, down comforters, minibar, in-room safe - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)
Bar (on property) - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)
Four Seasons Hotel Hangzhou at West Lake offers a tranquil escape near Quyuan Park and Yui Fei Temple. Enjoy body wraps and facials at The SPA, relax in the garden, let kids play in the playground, and use high-speed WiFi. Guests consistently praise the excellent service.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace (Garden)

Room, 1 King Bed, Terrace (Garden) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Terrace (Garden)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Room King

Courtyard Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Courtyard Room King

  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Suite King

Courtyard Suite King | Courtyard

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Located on a lake, Four Seasons Hotel Hangzhou at West Lake is in Xihu neighborhood and is connected to a shopping center. Xiling Seal Engraves Society and Su Di Causeway are notable landmarks and Hangzhou Botanical Garden is a popular area attraction. Yui Fei Temple and Quyuan Park are two other places to visit that come recommended. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Hangzhou travel guide
Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden which includes a garden and forests
    Hangzhou Botanical Garden
    1 min walk - 0.0 miles
  • West Lake which includes night scenes and a river or creek
    West Lake
    10 min walk - 0.6 miles
  • Zhejiang University Yuquan Campus
    9 min walk - 0.5 miles
  • Yui Fei Temple
    11 min walk - 0.6 miles
  • Xiling Seal Engraves Society
    19 min walk - 1.1 miles

Getting around

  • Huanglong Cave Station
    2 min drive
  • Hangzhou East Railway Station
    12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    50 min drive

Restaurants

  • 金沙厅
    6 min walk
  • 咬不得高祖生煎
    11 min walk
  • The Bar at The Four Seasons Hotel
    9 min walk
  • 湛碧楼
    15 min walk
  • Starbucks
    8 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury boutique hotel near Hangzhou Botanical Garden
Located close to Yui Fei Temple and Su Di Causeway, Four Seasons Hotel Hangzhou at West Lake provides a terrace, a garden, and a playground. Indulge in aromatherapy, a body scrub, and a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and al fresco dining. Yoga classes and fitness classes are offered at the gym; Four Seasons Hotel Hangzhou at West Lake also has a hair salon, an arcade/game room, and dry cleaning/laundry services. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a business center.
Additional perks include:
  • An indoor pool along with a lifeguard on site
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Express check-out, babysitting (surcharge), and massage treatment rooms
Room features
All 78 individually decorated rooms feature comforts such as 24-hour room service and wet bars, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Highchairs, baby baths, and children's slippers
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, children's dinnerware, and free infant beds

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Exterior
Grand Hyatt Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 454 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,543 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 336 for adults and CNY 168 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, this property has an indoor pool.

Is Four Seasons Hotel Hangzhou at West Lake pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM–6:00 PM for a fee.

What time is check-out at Four Seasons Hotel Hangzhou at West Lake?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Four Seasons Hotel Hangzhou at West Lake located?

This family-friendly Hangzhou hotel is located in the historical district, within a 15-minute walk of Hangzhou Botanical Garden, Yui Fei Temple, and Quyuan Park. Su Di Causeway and Xiling Seal Engraves Society are also within 1 mi (2 km). Huanglong Sports Center Station is 29 minutes by foot and Huanglong Cave Station is 30 minutes.

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Reviews

Four Seasons Hotel Hangzhou at West Lake Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 176 out of 197 reviews
Rating 8 - Good. 17 out of 197 reviews
Rating 6 - Okay. 3 out of 197 reviews
Rating 4 - Poor. 0 out of 197 reviews
Rating 2 - Terrible. 1 out of 197 reviews

Reviews

10/10 Excellent

chen

Liked: Staff & service, property conditions & facilities
Best hotel in Hangzhou. Great location for west lake touring
Stayed 1 night in Jun 2025

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Stayed 1 night in Jun 2025

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Stayed 1 night in Jun 2025

10/10 Excellent

Guoqing

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Stayed 3 nights in Jun 2025

10/10 Excellent

Patrick

Beautiful building and grounds. Amazing service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024

10/10 Excellent

Aijuan

Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful garden, nice food!
Stayed 3 nights in Oct 2025

8/10 Good

KAOHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best four season experience in my life.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shoja Oddin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Wing Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

YILIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Hao

Liked: Cleanliness, property conditions & facilities
Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in China! We definitely will return.
Stayed 6 nights in Nov 2024

10/10 Excellent

Li Jih Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner at 金沙廳 was so impressive
Stayed 3 nights in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jin sha restaurant needs improvement

The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

6/10 Okay

Albert

Liked: Cleanliness, staff & service, room comfort

Not a great ROI

This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissimo resort, ovviamente stanze, parti comuni, qualità del sevizio all’altezza di Four Seasons. Unica, invece l’attenzione e l’accoglienza riservataci. Dal general manager ,Sig Gianni Costa alle receptionist Mariah, Rebecca, Maggie e tutto lo staff, compreso il personale dei ristoranti. Questo è importante almeno quanto i letti comodissimi, le stanze confortevoli e le parti comuni bellissime. Tutto trasuda lusso discreto ed eleganza. Atmosfera magica. Esperienza che ricorderemo. Grazie grazie.
Stayed 4 nights in Aug 2025