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Canopy by Hilton Hangzhou West Lake

4.5 star property
Luxury Hangzhou hotel connected to a shopping center, steps from West Lake

Choose dates to view prices

Photo gallery for Canopy by Hilton Hangzhou West Lake

Lobby
Deluxe Room, 1 King Bed, Lake View | 1 bedroom, premium bedding, down comforters, minibar
Lobby
Restaurant
Outdoor banquet area
The Canopy by Hilton Hangzhou West Lake offers revitalized charm near West Lake. Guests can unwind in the garden, enjoy coffee at the on-site shop, and explore nearby Wushan Night Market and Qinghefang Old Street. The hotel provides free self-parking and helpful tour assistance.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking included
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Balcony

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Business Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Single Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Single Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Premium Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Living area | 52-inch LCD TV with cable channels, TV

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
2 Guohuo Road, Hangzhou, 310001

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Wushan Night Market - 8 min walk - 0.5 miles
  • Wulin Square - 2 min drive - 1.4 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.6 miles
  • Qinghefang Old Street - 3 min drive - 1.4 miles

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪Simpy - ‬3 min walk
  • ‪Commune - ‬1 min walk
  • ‪伍子面馆 - ‬1 min walk
  • ‪悦览树 Reading Tree Coffee - ‬2 min walk
  • ‪KFC (肯德基) - ‬2 min walk

About this property

Canopy by Hilton Hangzhou West Lake

Luxury hotel remodeled in 2020 and located near West Lake
Located close to Wushan Night Market and Qinghefang Old Street, Canopy by Hilton Hangzhou West Lake provides a terrace, a coffee shop/cafe, and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Continental breakfast (surcharge), bike rentals, and a banquet hall
  • Luggage storage, smoke-free premises, and a gift shop
Room features
All 160 individually furnished rooms offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 52-inch LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Similar properties

1 bedroom, premium bedding, down comforters, minibar

Sofitel Hangzhou Westlake

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 483 reviews
Sofitel Hangzhou Westlake

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: CNY 138 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Renovated entire property - December 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately CNY 138 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

Is Canopy by Hilton Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Canopy by Hilton Hangzhou West Lake?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Canopy by Hilton Hangzhou West Lake?

Check-out is at noon.

Where is Canopy by Hilton Hangzhou West Lake located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 1 mi (2 km). Longxiangqiao Station is 11 minutes by foot and Ding'an Road Station is 12 minutes.

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Reviews

Canopy by Hilton Hangzhou West Lake Reviews

8.8

Excellent

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 47 out of 81 reviews
Rating 8 - Good. 20 out of 81 reviews
Rating 6 - Okay. 8 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 2 out of 81 reviews

Reviews

10/10 Excellent

aolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff, room
Stayed 1 night in Oct 2025

8/10 Good

Trisha Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Wen Chyi Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024

8/10 Good

CHI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel
Stayed 3 nights in Oct 2023

6/10 Okay

JENNIFER WAI

Liked: Amenities, property conditions & facilities
There are few flies in my room. The good thing was the front desk changed my room right the way and gave me the bigger room. I am happy they fixed the problem pretty quick!
Stayed 5 nights in May 2025

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021

10/10 Excellent

Reven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024

6/10 Okay

yunrong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canopy Hotel Westlake is a clean, modern hotel, conveniently located, in walking distance to Westlake and shopping area. The hotel is for young people with music, dance, and late night activities in the bar, sometimes loud music and singing, almost no lobby. one more thing, i booked a super king size room, but i got a corner room, small, irregular shape. i was not happy.
Stayed 4 nights in May 2025

8/10 Good

Hensl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

XING ZHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024

8/10 Good

Fangwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024

4/10 Poor

Edward

Liked: Cleanliness
Our stay at this property followed a stay at the grand hyatt in shanghai with river view abnd club access. The prices was the same, but the experience is worlds apart. First, the room was advertised as having a view of west lake. I guess it did, but it was a very fine sliver of a view of a remote west lake. In addition, the rooms were somewhat run down, the tile in the ahower was rough on the feet, the lobby/bar area was not only loud, but constant flashing lights that were incredibly annoying. Finally, when we checked in there was a serious push to hire their driver/car. We will definitely be going back to Hangzhou, but we definitely will not be staying here.
Stayed 3 nights in May 2025

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
Stayed 1 night in Sep 2024

6/10 Okay

song

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Fancy hotel attached to night clubs

The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

Super hot in the room

Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Davi

Liked: Cleanliness, amenities, property conditions & facilities
Really nice room and stylish - really glad we choice this hotel after climbing Huangshan. Staff are not as helpful we were would like but luckily I speak Chinese. Room service options not great but I suppose not many people use this option and it’s probably not encouraged since menu was only available on the TV and you need WeChat to order. We would stay again agai
Stayed 2 nights in Sep 2025

10/10 Excellent

XIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024

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