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Hilton Garden Inn Hangzhou West Lake

3.5 star property
Adults-only hotel with a restaurant connected to a shopping center in Hangzhou

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Photo gallery for Hilton Garden Inn Hangzhou West Lake

Enjoy a warm breakfast at our central breakfast bar, surrounded by geometric patterns and lush greenery.
Enjoy cooking in this well-equipped kitchen with a central island, sink, and stovetop.
Welcome to our reception area, featuring a sleek desk, pendant lights, a potted plant, and a large window with a geometric pattern.
Stunning hotel facade with a symmetrical design and covered walkway leading to the reception area.
Relax in style with comfortable seating and shade under two large umbrellas.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Gym
  • Room service
  • Breakfast available
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room, 2 Twin Beds (High Floor)

Room, 2 Twin Beds (High Floor) | Down comforters, in-room safe, desk, blackout drapes

Room, 2 Twin Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Down comforters, in-room safe, desk, blackout drapes

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Down comforters, in-room safe, desk, blackout drapes

Family Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room, 1 King Bed, Accessible

Down comforters, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Living area | Flat-screen TV

Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout drapes/curtains
Hair dryer
Local meal delivery service
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Guestroom (Double bed)

Down comforters, in-room safe, desk, blackout drapes

Guestroom (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Down comforters, in-room safe, desk, blackout drapes

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Down comforters, in-room safe, desk, blackout drapes

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room (2 beds)

Down comforters, in-room safe, desk, blackout drapes

Superior Room (2 beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Friendly Room

Down comforters, in-room safe, desk, blackout drapes

Family Friendly Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Double bed)

Down comforters, in-room safe, desk, blackout drapes

Superior Room (Double bed)

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Jingjin Building, 228 Middle Zhonghe Rd, Shangcheng District, Hangzhou, Zhejiang

What's nearby

  • Hangzhou Tower Shopping Mall - 3 min drive - 1.8 miles
  • Wulin Square - 3 min drive - 1.8 miles
  • Hangzhou China Silk Town - 4 min drive - 2.0 miles
  • West Lake - 4 min drive - 2.4 miles
  • Zhejiang University Yuquan Campus - 5 min drive - 2.6 miles

Getting around

  • Chaowang Road Station - 17 min walk
  • Hangzhou East Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪一品天下 - ‬13 min walk
  • ‪浙江新南北房地产开发有限公司 - ‬10 min walk
  • ‪杭州南方测绘仪器有限公司 - ‬10 min walk
  • ‪杭伊宠物用品厂 - ‬20 min walk
  • ‪杭州文鼎教学软件有限公司 - ‬1 min walk

About this property

Hilton Garden Inn Hangzhou West Lake

Hotel remodeled in 2024 and located near West Lake
Hilton Garden Inn Hangzhou West Lake provides amenities like a gym and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), local meal delivery service, and a front-desk safe
  • Smoke-free premises, a 24-hour front desk, and meeting rooms
  • An elevator
Room features
All 96 rooms have comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Showers and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 per person
  • A restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • Art Deco architecture
  • Renovated entire property - March 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 88 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Atour Hotel Pinghai
Atour Pinghai Road West Lake Hangzhou
Atour Pinghai
Hilton Hangzhou West Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel
Atour Hotel Pinghai Road West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Is Hilton Garden Inn Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake doesn't offer parking.

What time is check-in at Hilton Garden Inn Hangzhou West Lake?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Hangzhou West Lake?

Check-out is at noon.

Where is Hilton Garden Inn Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is 0.8 mi (1.3 km) from Westlake Culture Plaza and 2.2 mi (3.6 km) from West Lake. Wulinmen Wharf and Zhejiang Museum of Natural History are also within 1 mi (2 km). Chaowang Road Station is 17 minutes by foot and West Lake Cultural Square Station is 17 minutes.

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Hilton Garden Inn Hangzhou West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 15 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Value for money.
Stayed 1 night in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Zi Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Well cleaned hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的新裝潢入住體驗

服務親切有笑容，解說詳盡。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

極佳體驗

櫃檯人員親切熱情有笑容，解說詳明。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州舒適之旅

接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Zhiming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kam Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Fidencio

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024