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Ascott Raffles City Hangzhou

3.0 star property
Central hotel with free parking connected to a shopping center in Hangzhou

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Photo gallery for Ascott Raffles City Hangzhou

Interior
Living area | LCD TV
Full-size fridge, microwave
Lobby
In-room safe, individually decorated, individually furnished, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Kitchen
  • Pool
  • 24/7 front desk
  • Laundry
  • Room service

Room options

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About the neighborhood

Map
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang

What's nearby

  • Hangzhou Grand Theatre - 6 min walk - 0.3 miles
  • MIXC Mall - 10 min walk - 0.6 miles
  • West Lake - 5 min drive - 3.5 miles
  • Hangzhou China Silk Town - 6 min drive - 3.9 miles
  • Wulin Square - 7 min drive - 4.4 miles

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Jiangjin Road Station - 19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • ‪怡乡春竹 - ‬17 min walk
  • ‪仙踪林 - ‬2 min walk
  • ‪三上日本料理 - ‬7 min walk
  • ‪味千拉面 - ‬3 min walk
  • ‪外婆家 - ‬13 min walk

About this property

Ascott Raffles City Hangzhou

Hotel near West Lake
At Ascott Raffles City Hangzhou, you can look forward to a shopping mall on site, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a conference center.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and a front-desk safe
  • Free newspapers, an elevator, and a 24-hour front desk
  • Guest reviews give top marks for the first-rate property condition
Room features
All 180 individually furnished rooms boast comforts such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Rainfall showers, deep soaking tubs, and free toiletries
  • Separate sitting areas, separate dining areas, and kitchenettes

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 85 for adults and CNY 43 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)

Business services

  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 85 for adults and CNY 43 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascott Raffles City Hangzhou Aparthotel
Ascott Raffles City Hangzhou
Ascott Raffles City Hangzhou Hotel
Ascott Raffles City Hangzhou Hangzhou
Ascott Raffles City Hangzhou Hotel Hangzhou

Frequently asked questions

Does Ascott Raffles City Hangzhou have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Ascott Raffles City Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Raffles City Hangzhou?

Self parking is free at this property.

What time is check-in at Ascott Raffles City Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Ascott Raffles City Hangzhou?

Check-out is at noon.

Does Ascott Raffles City Hangzhou provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 9 AM–6 PM on request. A fee of CNY 600 per vehicle applies.

Where is Ascott Raffles City Hangzhou located?

Located in Jianggan, this hotel is steps from Hangzhou City Planning Exhibition Hall and Raffles City Hangzhou. MIXC Mall and Chongyi Church are also within 2 mi (3 km). Jiangjin Road Station is 19 minutes by foot and Qianjiang Road Station is 26 minutes.

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Ascott Raffles City Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10

Stayed 2 nights in Oct 2020

10/10

Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Stayed 4 nights in Dec 2020

10/10

Stayed 2 nights in Jan 2020

4/10

3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
Stayed 2 nights in Jan 2020

10/10

Stayed 2 nights in Dec 2019

10/10

Brillant hôtel, best hôtel of 2019 for me:)
Stayed 2 nights in Oct 2019

10/10

ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
Stayed 3 nights in Nov 2019

8/10

Stayed 6 nights in Nov 2019

10/10

Stayed 1 night in Nov 2019

10/10

Stayed 1 night in Oct 2019

10/10

Stayed 1 night in Oct 2019

10/10

Great rooms and facilities as a service apartment
Stayed 1 night in Sep 2019

10/10

Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
Stayed 1 night in Sep 2019

10/10

Very nice place, big rooms!
Stayed 1 night in Sep 2019

10/10

Superbe chambre moderne et propre, on s'y sent très a l'aise.
Stayed 2 nights in Sep 2019

10/10

Stayed 2 nights in Aug 2019

10/10

整體很好，地板再清潔一些就更好。
Stayed 2 nights in Jul 2019

10/10

Stayed 1 night in Jun 2019

8/10

Stayed 1 night in May 2019

10/10

stunning view nice location good services good swimming pool
Stayed 1 night in Apr 2019

10/10

Very convenient for business and extended staying travelers.
Stayed 4 nights in Apr 2019

10/10

酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
Stayed 2 nights in Apr 2019

10/10

Stayed 1 night in Apr 2019

10/10

Stayed 1 night in Apr 2019

10/10

Stayed 2 nights in Mar 2019