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TORTUE HAMBURG

Hamburg's charm unfolds at this city center retreat where world-class dining, drinks, and exceptional service create a sophisticated urban experience

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Photo gallery for TORTUE HAMBURG

Terrace/patio - TORTUE HAMBURG (Hamburg)
Apartment | Private kitchen | Coffee/tea maker, electric kettle - TORTUE HAMBURG (Hamburg)
Restaurant - TORTUE HAMBURG (Hamburg)
Lobby - TORTUE HAMBURG (Hamburg)
Shower, free toiletries, hair dryer, bathrobes - TORTUE HAMBURG (Hamburg)
TORTUE HAMBURG, in Hamburg City Center, is steps from City Hall and Miniatur Wunderland. Relax on the terrace, enjoy French cuisine at three restaurants, or try creative cocktails at five bars throughout the property.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

View all photos for Double Room Petite

Double Room Petite | Premium bedding, down comforters, free minibar, in-room safe

Double Room Petite

9.2 out of 10
Wonderful
(17 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Classique

Double Room Classique | Premium bedding, down comforters, free minibar, in-room safe

Double Room Classique

9.8 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Grande

Double Room Grande | Premium bedding, down comforters, free minibar, in-room safe

Double Room Grande

9.8 out of 10
Exceptional
(16 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Petite Suite

Petite Suite | Premium bedding, down comforters, free minibar, in-room safe

Petite Suite

8.8 out of 10
Excellent
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment

Apartment | Premium bedding, down comforters, free minibar, in-room safe

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Hamburg City Center, a neighborhood in Hamburg, TORTUE HAMBURG is in a shopping district. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Miniatur Wunderland and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Volksparkstadion. Visit our Hamburg travel guide
Map
Stadthausbrücke 10, Hamburg, 20355

What's nearby

  • Binnenalster Hamburg
    Jungfernstieg
    5 min walk - 0.3 miles
  • Famous Hamburg town hall with dramatic clouds, Germany
    Hamburg City Hall
    6 min walk - 0.4 miles
  • Miniatur Wunderland
    Miniatur Wunderland
    13 min walk - 0.7 miles
  • Panorama of the Hamburg harbour near St. Pauli / Landungsbrücken
    St. Pauli Piers
    15 min walk - 0.8 miles
  • Neuer Wall
    1 min walk - 0.1 miles

Getting around

  • Stadthausbrücke S-Bahn
    2 min walk
  • Michaeliskirche Hamburg Station
    10 min walk
  • Hamburg Airport (HAM)
    32 min drive

Restaurants

  • Ruby Lotti Hotel & Bar
    1 min walk
  • Kimchi Guys
    1 min walk
  • Edmondo
    6 min walk
  • Bar Bleu Tortue
    1 min walk
  • Restaurant Rialto
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 45 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; EUR 59 for adults and EUR 19 for children
  • 3 restaurants
  • 5 bars/lounges
  • Snack bar/deli

Restaurants on site

  • bar noir
  • brasserie
  • chez l'ami
  • jardin TORTUE
  • JIN-GUI

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately EUR 59 for adults and EUR 19 for children
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Frequently asked questions

Is TORTUE HAMBURG pet-friendly?

Yes, TORTUE HAMBURG allows dogs (limit 1 total). There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for EUR 45 per day.

What time is check-in at TORTUE HAMBURG?

Check-in begins at 4:00 PM. Late check-in is available during limited hours.

What time is check-out at TORTUE HAMBURG?

Check-out is at noon.

Where is TORTUE HAMBURG located?

Located in Hamburg City Center, this boutique hotel is within a 15-minute walk of Neuer Wall and Miniatur Wunderland. St. Pauli Piers and Reeperbahn are also within 1 mi (2 km). Stadthausbrücke S-Bahn and Rodingsmarkt U-Bahn are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

TORTUE HAMBURG Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 488 out of 602 reviews
Rating 8 - Good. 87 out of 602 reviews
Rating 6 - Okay. 14 out of 602 reviews
Rating 4 - Poor. 4 out of 602 reviews
Rating 2 - Terrible. 9 out of 602 reviews

Reviews

Verified

10/10 Excellent

Roger Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tortue is a fabulous hotel with top end bars and restaurants within.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel, perfect location. Breakfast super great !!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service all around - happy to come back to Tortue in Hamburg
Stayed 1 night in May 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel- lovely rooms decorated with sophistication and high ceilings. Service was impeccable also in the Brasserie and Petit Tortue restaurants. Well situated for shopping and seeing the city.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at a wonderful hotel with the best staf

Everyone in the staff was always super kind and very serviceminded.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Stig Birk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my business purpose. I know it sounds strange, but: It is the best shower in any of the many hotels I visit every year
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above helping us figure out rental car replacement issues - they were great!
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The room was immaculate. Comfortable bed and nice bedroom with a good shower. Walkable to subway, shops and restaurants.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cozy, yet quite cool. Lots of dining and bar options. Area around is convenient for waking and shopping. The room we had was great. Super high ceiling, very modern and comfy. Comfortable bedding. I’d stay here again.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure luxury!

How do you explain how pure luxury feels. That is how the hotel was from start to finish. Everything smooth from check in to check out. The staff were so polite and welcoming, always a hello or goodbye! What an experience. I have a hotel for life in Hamburg now.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night. Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

JOSE H L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel for 4 nights. On the first night the fire alarm went off at midnight. We stayed 20 minutes downstairs. The next day when we asked what happened they explained it was a false alarm and no apology was given to us. Great quality breakfast but extremely slow. It's served à la carte, so you have to wait forever for them to bring you what you ordered. Comfortable, clean rooms and attentive staff.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall. Recommended.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

OLIVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, amenities
Top
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in May 2025
Verified

10/10 Excellent

or

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Laurits

Z
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Vadims

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely weekend stay at Tortue in a Grande Double Room, which was very spacious and included a comfortable sitting area. The bed was comfortable, although the pillows were a little flimsy. The bathroom was on the smaller side, with a shower over the bath; and the towels felt quite thin. The décor throughout the hotel is stylish, with a dark and moody atmosphere that we really liked. The reception staff were friendly and welcoming, and the complimentary drink on arrival was a nice touch. There were a couple of minor drawbacks. The air conditioning was quite weak, so we needed to open the windows to cool the room down. Unfortunately, our room overlooked the main street, so it could be quite noisy with traffic. The highlight of our stay was undoubtedly the breakfast. I don’t say that very often, but it was exceptional. There was a great selection of à la carte dishes, all freshly prepared to order, and everything we tried was of superb quality and absolutely delicious. The breakfast service was good too - friendly, efficient and attentive. My partner particularly loved staying at Tortue, and overall we had a wonderful stay. We would definitely come back.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

James Richards

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the valet parking. Hotel is modern and staff were accommodating.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Petra

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel amazing breakfast
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again - excellent stay. Best hotel in Hamburg.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the apartment and found it perfect with many good options and shopping nearby. Will definitely stay again when in Hamburg and highly recommend.
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in the center of Hamburg

Nice hotel in the center of Hamburg. Excellent service and beautiful rooms. Breakfast is really good as well
Stayed 1 night in Jun 2023