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Novotel Hamburg City Alster

4.0 star property
Hotel in Hamburg with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Novotel Hamburg City Alster

Front of property - evening/night
In-room safe, laptop workspace, blackout drapes, soundproofing
Meeting facility
Meeting facility
Meeting facility
Novotel Hamburg City Alster in Hamburg-Nord provides a quiet escape surrounded by gardens. Guests can enjoy relaxing treatments at Wellnessbereich spa, stay connected with in-room WiFi, exercise at the gym, or handle business matters in the 24-hour business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(52 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive - 1.9 miles
  • Miniatur Wunderland - 5 min drive - 2.3 miles
  • Hamburg Cruise Center - 5 min drive - 2.3 miles
  • Elbe Philharmonic Hall - 6 min drive - 2.7 miles
  • Reeperbahn - 6 min drive - 2.9 miles

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Pars - ‬6 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪Curry Lounge - ‬7 min walk
  • ‪La Serenissima - ‬8 min walk

About this property

Novotel Hamburg City Alster

Upscale hotel near Miniatur Wunderland
At Novotel Hamburg City Alster, you can look forward to a garden, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a gym and a steam room.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Meeting rooms, a banquet hall, and luggage storage
  • A front-desk safe, a TV in the lobby, and tour/ticket assistance
  • Guest reviews say good things about the helpful staff
Room features
All 210 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is Novotel Hamburg City Alster pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Hamburg City Alster?

Self parking is available for EUR 27 per night.

What time is check-in at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Hamburg City Alster?

Check-out is at noon.

Where is Novotel Hamburg City Alster located?

Located in Hamburg-Nord, this spa hotel is 0.7 mi (1.1 km) from Alster Lakes and within 3 mi (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.8 mi (4.5 km) away. Lubecker Street U-Bahn is only a 4-minute walk and Lohmuhlenstrasse U-Bahn is 5 minutes.

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Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 1003 reviews
Rating 8 - Good. 445 out of 1003 reviews
Rating 6 - Okay. 87 out of 1003 reviews
Rating 4 - Poor. 15 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Stayed 3 nights in Aug 2024

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Middel

Middel standard. Senge, dyner og pude under standard. Morgenmad ok
Stayed 3 nights in Oct 2023

2/10 Terrible

suresh

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohlgefühlt und kommen gerne wieder.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jürg Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Alles top.
Stayed 4 nights in Oct 2025

10/10 Excellent

Frank

Liked: Amenities
Kurzurlaub mit Family & Friends. Sehr freundliche Mitarbeiter, gute Atmosphäre. War alles prima - kommen gerne wieder.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr nett. Die Parkgebühren sind sehr hoch. Das Frühstück war prima, es fehlte an nichts.
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness
Prima Hotel, tolles Frühstück.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nehir

Liked: Cleanliness, staff & service, property conditions & facilities
Sauber nett perfekt
Stayed 3 nights in Aug 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wirkt innen sehr frisch und modern, alles ist sauber und gepflegt. Das Frühstück haben wir nicht genommen, da es mir zu teuer erschien. Dafür war es abends sehr angenehm, an der Bar zu sitzen. Der Service ist ausgezeichnet, die Atmosphäre sehr gut und das Personal ausgesprochen freundlich.
Stayed 2 nights in Sep 2025

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Sep 2025

10/10 Excellent

Séverine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein modernes Zimmer mit schickem Bad, alles ehr sauber und ordentlich. Das Frühstücksbüffet war sehr reichhaltig und ließ keine Wünsche offen! Das Personal war stets sehr freundlich. Die kleine Spielecke mit Videospiel für Kids an der Rezeption ist super!!!
Stayed 2 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider war es durch die Straße sehr laut.
Stayed 2 nights in Sep 2025

8/10 Good

Kai A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wie erwartet gut… :-)
Stayed 1 night in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Stayed 7 nights in Aug 2025

10/10 Excellent

Erhard

Liked: Cleanliness, staff & service
Kühlschrank fehlt, parken nur in der Tiefgarage sehr teuer,
Stayed 3 nights in Sep 2025

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes, funktionales Zimmer. Hervorragendes Frühstück. 5min zur U-Bahn, 15min zum Jungfernstieg
Stayed 1 night in Aug 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Frühstück. U-Bahn-Station in der Nähe
Stayed 1 night in Aug 2025

8/10 Good

Dennis

Waren freundlich
Stayed 2 nights in Aug 2025

8/10 Good

ABHIJIT

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden, frühstück vielfältig und lecker! Zimmer gemütlich, Bett sehr angenehm!
Stayed 2 nights in Aug 2025

10/10 Excellent

Margit

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Aug 2025

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