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Motel One Hamburg-Alster

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Photo gallery for Motel One Hamburg-Alster

A bar area with multiple seating options, a bar counter with shelves of bottles, and a modern ceiling design. - Motel One Hamburg-Alster (Hamburg)
A modern interior with leather chairs, a wooden rocking chair, and a small table. - Motel One Hamburg-Alster (Hamburg)
A modern bar area with round tables, bar stools, and a variety of bottles on shelves. - Motel One Hamburg-Alster (Hamburg)
A reception area with a speckled granite counter, pendant lighting, and a large wall mural. - Motel One Hamburg-Alster (Hamburg)
A covered outdoor seating area with a pool, surrounded by greenery and a cityscape. - Motel One Hamburg-Alster (Hamburg)
Motel One Hamburg-Alster provides amenities like a terrace and a bar. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

Room options

View all photos for Room, 1 Queen Bed (THE ONE)

A modern hotel room with a textured wall, a bed with white linens, a nightstand, a wall-mounted shelf, and a ladder-style shelf unit.

Room, 1 Queen Bed (THE ONE)

8.0 out of 10
Very good
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed (THE ONE)

A hotel room with a large bed, a headboard, a nightstand, a lamp, a window with curtains, and a textured wall.

Room, 1 King Bed (THE ONE)

8.8 out of 10
Excellent
(19 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (THE ONE with view)

A neatly made bed with white linens and pillows, a textured wall behind it, and a wall-mounted lamp on the right.

Room (THE ONE with view)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed
  • Free WiFi

About the neighborhood

Located in Hamburg-Mitte, a neighborhood in Hamburg, Motel One Hamburg-Alster is near a metro station and on a river. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, or if an activity is on the agenda, check out St. Pauli Piers. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclays Arena. Visit our Hamburg travel guide
Map
Steindamm 102, Hamburg, HH, 20099

What's nearby

  • A river with boats, a large building with flags, and a modern skyscraper.
    Alster Lakes
    10 min walk - 0.6 miles
  • A large, historic building with a central arched entrance and statues on either side.
    Hamburger Kunsthalle
    15 min walk - 0.8 miles
  • A city street lined with historic buildings, a prominent church spire in the distance, and a clear blue sky.
    Moenckebergstrasse
    15 min walk - 0.8 miles
  • A river with buildings in the background, a street lamp, and cherry blossoms in the foreground.
    Inner Alster Lake
    19 min walk - 1.1 miles
  • A historic building with a prominent tower and green roof, surrounded by a spacious square with pedestrians.
    Hamburg City Hall
    6 min drive - 1.5 miles

Getting around

  • Lohmuhlenstrasse U-Bahn
    1 min walk
  • Hamburg Central Station
    13 min walk
  • Hamburg Airport (HAM)
    31 min drive

Restaurants

  • La Famiglia
    6 min walk
  • As Urfa
    8 min walk
  • Frau Möller
    8 min walk
  • Thai&Indischen Restaurant Curry lounge
    3 min walk
  • Böckmann’s
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 20 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 per person
  • Covered self parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Motel One Hamburg-Alster pet-friendly?

Yes, Motel One Hamburg-Alster allows cats and dogs (limit 1 total). There's a fee of EUR 15.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 20.00 per day. Limited spots are available.

What time is check-in at Motel One Hamburg-Alster?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Motel One Hamburg-Alster?

Check-out is at noon.

Where is Motel One Hamburg-Alster located?

Located in Hamburg-Mitte, this hotel is 0.4 mi (0.7 km) from St. Mary's Cathedral and 1.8 mi (2.9 km) from Miniatur Wunderland. Alster Lakes and Marienkrankenhaus are also within 15 minutes. Lohmuhlenstrasse U-Bahn is only a 2-minute walk and Berliner Tor Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Motel One Hamburg-Alster Reviews

8.8

Excellent

9.4

Cleanliness

8.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 413 out of 830 reviews
Rating 8 - Good. 340 out of 830 reviews
Rating 6 - Okay. 52 out of 830 reviews
Rating 4 - Poor. 17 out of 830 reviews
Rating 2 - Terrible. 8 out of 830 reviews

Reviews

Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Check in and out was pleasant and efficient. Staff from reception to bar, breakfast and cleaning were friendly and helpful.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with perfect service. Nice and quite area. There is a safe parking garage 200m from the hotel for 10€ a day for cars under 2m. Will come back for my next Hamburg trip.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Tevfik

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel sits in one of Hamburg’s rougher areas is not something I’d overlook. The public transport connection is genuinely convenient, with a bus and metro stop right nearby that gets you into the city quickly, but our trip through the underground station during the day was uncomfortable enough to be worth mentioning. The rooms themselves didn’t hold up either. No fridge, no kettle, no drinks in the room and pointing guests to a 24/7 bar doesn’t replace basic amenities. The TV placement in the room also felt like an afterthought and for the price, I expected more. On the positive side, the bed was genuinely comfortable, and the staff made a real difference. Pascal in particular handled two separate requests during our stay quickly and without any fuss. That kind of service is worth mentioning. Would I stay again? Probably not at this price point but Pascal is the reason this review has any stars above two.​​​​​​​​​​​​​​​​
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Saajandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamburg
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sociable,
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Agnieszka

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Nov 2025
Verified review

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg hotel

It was Ok, room too hot.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Nienke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Verified review

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine but not a favorable location

The hotel was fine and had parking. The neighborhood I would not visit again. I would go for Neustadt or rotherbaum next time
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...
Stayed 1 night in May 2025
Verified review

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not friendly staff

Very unfriendly staff! Did not at all feel welcomed:-/
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijne kamer en bar beneden
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O bar funciona até tarde, tendo alguns aperitivos. O hotel fica próximo da estação de metrô, o que facilita a locomoção para os pontos turísticos.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Kitty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer waren super und für nen Wochenendausflug auch ausreichend in der Größe. Das Frühstücksbuffet war war gut, aber was ich immer noch nicht verstehe ist, dass ich für Sprudelwasser zahlen sollte.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Adelheid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauberes Zi. Der Wunsch für ein zusätzliches Duvet wurde umgehend erfüllt. Sehr leckeres Frühstück, feine Brötchen, alles Bio. Die Bar sehr zu empfehlen, schöne und gemütliche Location. Direkter U- Bahn Anschluss vor dem Hotel. Der Bahnhof ist in 10 Min. zu Fuss erreichbar. Wenn Hamburg, sicher wieder ins Motel One Alster. Für uns DAS Hotel.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Dieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kein Frühstück gebucht, sah aber am Samstag- und Sonntagmorgen recht voll aus. Wenige Tische mit STühlen in normaler Höhe. Überwiegend wurde an kleinen Tischen mit Sessel und Couch gegessen.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr schön und gut gelegen, direkt an der U Bahnhaltestelle Lohmühlenstraße.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel hat voll unseren Erwartungen entsprochen. Es war sehr sauber und wurde gerade frisch renoviert. Personal war super freundlich und hat uns toll weitergeholfen bei Fragen hinsichtlich Einkaufsmöglichkeiten, Öffentlicher Verkehrsmittel, etc. Gehen sehr gerne wieder in eine Motel One und können speziell das Hamburger Alster Motel One definitiv weiterempfehlen. Einziger Wunsch den wir hätten: ein kleiner Wasserkocher, damit man sich auch mal einen Tee oder Kaffee auf dem Zimmer machen kann. Man bekommt diesen allerdings auch jederzeit an der Bar (24h geöffnet).
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Atmosphäre beim Frühstück (Wenn man Dan geht wenn nicht gerade alle gehen)
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Von einer Baustelle wurde vor der Buchung Nix gesagt
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Sebastian

Disliked: Cleanliness, amenities, property conditions & facilities
Leider war unser Aufenthalt in diesem Hotel sehr enttäuschend. Das Hotel glich während unseres Besuchs einer Baustelle, worüber wir im Vorfeld in keiner Weise informiert wurden. Während unseres gesamten Aufenthalts fanden Bauarbeiten statt. Selbst am Samstagmorgen begannen die Arbeiten bereits ab 9:00 Uhr. Besonders irritierend war der Zustand des Aufzugs, der mit OSB-Platten verkleidet war und insgesamt keinen einladenden Eindruck vermittelte. Wir hätten uns vorab eine transparente Information über die Renovierungsarbeiten gewünscht, um unsere Reise entsprechend planen oder gegebenenfalls umbuchen zu können.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Björn

Liked: Cleanliness, staff & service, amenities
Leider wegen der Baustelle momentan kein Frühstücken möglich, war aber vorab mit gebucht worden
Stayed 2 nights in Feb 2026