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Motel One Hamburg-Alster

Guests sip drinks at the bar or take in Hamburg's cityscape from the terrace, then borrow bikes to explore nearby attractions with help from multilingual staff

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Photo gallery for Motel One Hamburg-Alster

Shower, rainfall showerhead, hair dryer, towels - Motel One Hamburg-Alster (Hamburg)
Shower, rainfall showerhead, hair dryer, towels - Motel One Hamburg-Alster (Hamburg)
Shower, rainfall showerhead, hair dryer, towels - Motel One Hamburg-Alster (Hamburg)
Lobby sitting area - Motel One Hamburg-Alster (Hamburg)
Front of property - Motel One Hamburg-Alster (Hamburg)
Motel One Hamburg - Alster places travelers in vibrant Hamburg-Mitte. Enjoy a welcoming bar for unwinding after sightseeing and a terrace with city views. Free WiFi keeps you connected, and bike rentals make it easy to explore local attractions without public transit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

Room options

View all photos for Room, 1 Queen Bed (THE ONE)

Room, 1 Queen Bed (THE ONE) | Egyptian cotton sheets, premium bedding, desk, blackout drapes

Room, 1 Queen Bed (THE ONE)

8.0 out of 10
Very good
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (THE ONE)

Room, 1 King Bed (THE ONE) | Egyptian cotton sheets, premium bedding, desk, blackout drapes

Room, 1 King Bed (THE ONE)

8.8 out of 10
Excellent
(18 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (THE ONE with view)

Egyptian cotton sheets, premium bedding, desk, blackout drapes

Room (THE ONE with view)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

About the neighborhood

Located in Hamburg-Mitte, a neighborhood in Hamburg, Motel One Hamburg-Alster is near a metro station and on a river. Hamburg Cruise Center and St. Pauli Piers are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Miniatur Wunderland and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Volksparkstadion. Visit our Hamburg travel guide
Map
Steindamm 102, Hamburg, HH, 20099

What's nearby

  • Alster Lakes
    Alster Lakes
    10 min walk - 0.6 miles
  • Hamburger Kunsthalle
    Hamburger Kunsthalle
    15 min walk - 0.8 miles
  • BCW0JF Moenckebergstrasse shopping street in the city centre of Hamburg, Germany, Europe
    Moenckebergstrasse
    15 min walk - 0.8 miles
  • Binnenalster Hamburg
    Jungfernstieg
    4 min drive - 1.3 miles
  • St. Mary's Cathedral
    6 min walk - 0.4 miles

Getting around

  • Lohmuhlenstrasse U-Bahn
    1 min walk
  • Hamburg Central Station
    14 min walk
  • Hamburg Airport (HAM)
    31 min drive

Restaurants

  • Öz Urfa Kebap Salonu
    6 min walk
  • La Famiglia
    6 min walk
  • Afiyet
    6 min walk
  • Ankara Kebab - Tantuni
    5 min walk
  • Döner-time
    7 min walk

About this property

Motel One Hamburg-Alster

Hotel near Miniatur Wunderland
Motel One Hamburg-Alster provides amenities like a terrace and a bar. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Continental breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A 24-hour front desk, luggage storage, and smoke-free premises
  • An elevator and multilingual staff
Room features
All 460 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 20 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 per person
  • Covered self parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motel One Hamburg-Alster
Motel One Hotel Hamburg-Alster
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg
Motel One Hamburg-Alster Hotel
Motel One Hamburg Alster
Motel One Hamburg Alster
One Hamburg Alster Hamburg
Motel One Hamburg - Alster Hotel
Motel One Hamburg - Alster Hamburg
Motel One Hamburg - Alster Hotel Hamburg

Frequently asked questions

Is Motel One Hamburg-Alster pet-friendly?

Yes, Motel One Hamburg-Alster allows cats and dogs (limit 1 total). There's a fee of EUR 15.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 20.00 per day. Limited spots are available.

What time is check-in at Motel One Hamburg-Alster?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Motel One Hamburg-Alster?

Check-out is at noon.

Where is Motel One Hamburg-Alster located?

Located in Hamburg-Mitte, this hotel is 0.4 mi (0.7 km) from St. Mary's Cathedral and 1.8 mi (2.9 km) from Miniatur Wunderland. Alster Lakes and Marienkrankenhaus are also within 15 minutes. Lohmuhlenstrasse U-Bahn is only a 2-minute walk and Berliner Tor Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Motel One Hamburg-Alster Reviews

8.8

Excellent

9.4

Cleanliness

8.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 403 out of 815 reviews
Rating 8 - Good. 335 out of 815 reviews
Rating 6 - Okay. 52 out of 815 reviews
Rating 4 - Poor. 17 out of 815 reviews
Rating 2 - Terrible. 8 out of 815 reviews

Reviews

Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Check in and out was pleasant and efficient. Staff from reception to bar, breakfast and cleaning were friendly and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with perfect service. Nice and quite area. There is a safe parking garage 200m from the hotel for 10€ a day for cars under 2m. Will come back for my next Hamburg trip.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Tevfik

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel sits in one of Hamburg’s rougher areas is not something I’d overlook. The public transport connection is genuinely convenient, with a bus and metro stop right nearby that gets you into the city quickly, but our trip through the underground station during the day was uncomfortable enough to be worth mentioning. The rooms themselves didn’t hold up either. No fridge, no kettle, no drinks in the room and pointing guests to a 24/7 bar doesn’t replace basic amenities. The TV placement in the room also felt like an afterthought and for the price, I expected more. On the positive side, the bed was genuinely comfortable, and the staff made a real difference. Pascal in particular handled two separate requests during our stay quickly and without any fuss. That kind of service is worth mentioning. Would I stay again? Probably not at this price point but Pascal is the reason this review has any stars above two.​​​​​​​​​​​​​​​​
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Saajandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamburg
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sociable,
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023
Verified

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg hotel

It was Ok, room too hot.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Nienke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine but not a favorable location

The hotel was fine and had parking. The neighborhood I would not visit again. I would go for Neustadt or rotherbaum next time
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not friendly staff

Very unfriendly staff! Did not at all feel welcomed:-/
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel hat voll unseren Erwartungen entsprochen. Es war sehr sauber und wurde gerade frisch renoviert. Personal war super freundlich und hat uns toll weitergeholfen bei Fragen hinsichtlich Einkaufsmöglichkeiten, Öffentlicher Verkehrsmittel, etc. Gehen sehr gerne wieder in eine Motel One und können speziell das Hamburger Alster Motel One definitiv weiterempfehlen. Einziger Wunsch den wir hätten: ein kleiner Wasserkocher, damit man sich auch mal einen Tee oder Kaffee auf dem Zimmer machen kann. Man bekommt diesen allerdings auch jederzeit an der Bar (24h geöffnet).
Stayed 6 nights in Mar 2026
Verified

8/10 Good

harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Atmosphäre beim Frühstück (Wenn man Dan geht wenn nicht gerade alle gehen)
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Sebastian

Disliked: Cleanliness, amenities, property conditions & facilities
Leider war unser Aufenthalt in diesem Hotel sehr enttäuschend. Das Hotel glich während unseres Besuchs einer Baustelle, worüber wir im Vorfeld in keiner Weise informiert wurden. Während unseres gesamten Aufenthalts fanden Bauarbeiten statt. Selbst am Samstagmorgen begannen die Arbeiten bereits ab 9:00 Uhr. Besonders irritierend war der Zustand des Aufzugs, der mit OSB-Platten verkleidet war und insgesamt keinen einladenden Eindruck vermittelte. Wir hätten uns vorab eine transparente Information über die Renovierungsarbeiten gewünscht, um unsere Reise entsprechend planen oder gegebenenfalls umbuchen zu können.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Bernd

Liked: Cleanliness, property conditions & facilities
Wie in jedem Motel One: sauberes, aber winziges Zimmer mit einem TV, bei dem sinnfreier Weise der Sleeptimer gesperrt ist. Frühstück ebenfalls wie in allen Motel One: einfach nicht mit buchen und statt dessen zum Bäcker um die Ecke gehen.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Steffen

Liked: Cleanliness, staff & service, amenities
Das Gesamtpaket hat gepasst, danke.
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Manfred

Liked: Cleanliness, amenities, property conditions & facilities
Eine rechnung zu erhalten ist mittlerweile eine Herausforderung und sehr zeitraubend
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karsten

Liked: Staff & service, amenities
Zimmer und Lage
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Agnieszka

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Özlem

Sauberkeit
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Anders

Disliked: Cleanliness, staff & service

Frarådes - find noget andet.

Vores dårligste oplevelse på Motel One nogensinde. Receptions personalet udtrykte stor ligegyldighed og total mangel på smil og service. Mindste værelse nogensinde og ikke ordentligt rent. Rengøringen kom om morgenen direkte ind på værelset uden at banke på. Lobbyen var rodet og lignede et værtshus der manglede oprydning. Vi anbefaler klart ikke dette hotel.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Elisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NIE WIEDER! 50 min Warten in der Schlange für den Check-in. Anscheinend wegen einer neuen Software. Morgens zum Frühstück dann nochmal 35 min in der Schlange warten. Ganz ohne Software. Und im Zimmer lang unterm Bett eine tote Kakerlake. Der war die Wartezeit vermutlich zu lange. Ist den Wartetot gestorben. Nie wieder dieses Hotel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Philipp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes Personal und zentrale Lage an der U-Bahn, gute Ausstattung. Sehr sauber und schönes Zimmer. Leider hat der Check-In sehr lange gedauert. Hier sollte zu Stoßzeiten mehr Personal eingesetzt werden. In der Nacht war es im Zimmer laut, da im gegenüberliegenden Zimmer gefeiert wurde. Dafür kann das Hotel aber nichts.
Stayed 1 night in Sep 2025