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Mercure Hotel Hamburg Mitte

4.0 star property
Happy hour and local flavors complement the comfortable accommodations at this Hamburg hotel, where helpful staff stand ready to assist guests around the clock.

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Photo gallery for Mercure Hotel Hamburg Mitte

Front of property - Mercure Hotel Hamburg Mitte (Hamburg)
Exterior - Mercure Hotel Hamburg Mitte (Hamburg)
Exterior - Mercure Hotel Hamburg Mitte (Hamburg)
Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Mercure Hotel Hamburg Mitte (Hamburg)
Meeting facility - Mercure Hotel Hamburg Mitte (Hamburg)
Mercure Hotel Hamburg Mitte in Eimsbuettel offers a stylish base for travelers. Enjoy lunch or dinner at RELAX restaurant and happy hour at the bar. Free WiFi in all rooms and 24/7 multilingual staff, a frequently praised service.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege Room with King Size Bed, Courtyard Location

A hotel room with a bed, a desk, a chair, a small table, a mirror, and a bathroom.

Privilege Room with King Size Bed, Courtyard Location

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(10 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(39 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Eimsbuettel, a neighborhood in Hamburg, Mercure Hotel Hamburg Mitte is in the entertainment district and near the airport. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at St. Pauli Piers and Hamburg Cruise Center. Check out an event or a game at Volksparkstadion, and consider making time for Hagenbeck Zoo, a top attraction not to be missed. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Visit our Hamburg travel guide
Map
Schroederstiftstr. 3, Hamburg, HH, 20146

What's nearby

  • Elite Universität Hamburg Hauptgebäude Pano entzerrt
    University of Hamburg
    3 min walk - 0.2 miles
  • The botanical garden Planten un Blomen Park in sunny summer day, Hamburg, Germany; Shutterstock ID 796265011; purchase_order: Comps; job: ; client: ; other:
    Planten un Blomen
    3 min walk - 0.2 miles
  • Hamburg - Germany
    Reeperbahn
    6 min drive - 1.5 miles
  • Hamburg Messe and Congress
    4 min walk - 0.3 miles
  • Congress Center Hamburg
    7 min walk - 0.4 miles

Getting around

  • Sternschanze U-Bahn
    7 min walk
  • Sternschanze Station
    10 min walk
  • Hamburg Airport (HAM)
    12 min drive

Restaurants

  • Baborrito
    6 min walk
  • Delta Fleisch Bistro
    7 min walk
  • CAVE Bar
    6 min walk
  • Restaurant Relax
    1 min walk
  • Campus Döner
    6 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per night; includes in/out privileges)
  • Covered extended parking on site (EUR 25 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • RELAX

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Bathroom emergency pull cord
  • Elevator (33 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Handrails in stairways (39 inches high)
  • Roll-in shower (35 inches wide)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Covered self parking fee: EUR 25 per night (in/out privileges)
  • Covered extended parking fee: EUR 25 per night
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Is Mercure Hotel Hamburg Mitte pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 25 per night. Extended parking is available for EUR 25 per night.

What time is check-in at Mercure Hotel Hamburg Mitte?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 30 (subject to availability).

What time is check-out at Mercure Hotel Hamburg Mitte?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure Hotel Hamburg Mitte located?

Located in Eimsbuettel, this hotel is within 1 mi (2 km) of Hamburg Messe and Congress and Reeperbahn. Hamburg City Hall and St. Pauli Piers are also within 2 mi (3 km). Sternschanze U-Bahn is 7 minutes by foot and Schlump U-Bahn is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hotel Hamburg Mitte Reviews

8.6

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 399 out of 1010 reviews
Rating 8 - Good. 497 out of 1010 reviews
Rating 6 - Okay. 90 out of 1010 reviews
Rating 4 - Poor. 13 out of 1010 reviews
Rating 2 - Terrible. 11 out of 1010 reviews

Reviews

Verified

8/10 Good

ANNEMARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from Reception to cleaners were very polite and helpful.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities
Lovely one night stay. Clean room, very friendly staff and breakfast was great. Will definitely be staying again
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

mahmoud

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly for a premium hotel, embarrassing. Their air conditioning only turns off if outside temp is above 21, I was on the 7th floor, the hotel gets HOT at night as it was 20 degrees outside I had two options. Open the window and hear the constant honking and train sounds which were loud, or be unable to sleep during the heat. Staff were nice but was out of their control the AC situation. Pillows also seem like they are rationing them, tiny pillows which have been used to death and obviously need replacing.
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, amenities
Nice and clean hotel, friendly service, delicious breakfast and affordable bar. The hotel location it's strategic to go anywhere. Promise will be back again 😊
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Sascha

Liked: Cleanliness, staff & service, amenities
Hotel is ok. Small rooms but good to sleep. Near to the expo area. Heating isn’t sufficient unfortunately. Breakfast ok as well and great stuff. Thanks a lor
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mariam

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was super clean and welcoming. The staff is super attentive and wonderful.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Room was cleaned daily and im great condition, staff where super friendly and acomidating and the cleaning team where lovley to speak with.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A sure thing

Always a solid choice. Close to the conference venue. Centrally located for easy exploring and getting around. Staff is exceptional.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice, well-structured property. The rooms were spacious and comfortable. Unfortunately, the bathroom transom required stepping over to avoid pain, and that was exceptionally frustrating.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, rooms are perfectly fine, clean, attractive, all you need. Locations fine so long as you are prepared to explore further away.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful at check in as I arrived early, breakfast is great with a lot of fresh selection. If you want the window open it can be a bit noisy but that's about it for negative.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel near the convention center

We booked the hotel for a conference we are from the US. The location was great for us as we had few good restaurants and cafe that we could walk to. Great friendly reception staffs that all speak English so helpful if you are not fluent in German. The rooms are small (This is Europe), but clean and comfortable for us. The beds were comfortable and the free WIFI was excellent. We would book again.
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Business hotel near convention centre and university of Hamburg. Good size room for Europe, with comfy (and slightly soft bed) and not too big pillows. Modern bathroom with good shower stall. Good work desk and good internet connectivity. Breakfast has a solid choice of options. About 5-7 minutes walk from nearest u-bahn station.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, neat and quiet.

We stayed at the hotel from Saturday to Sunday in week 37 of 2024. Although we had already checked in online, we had to go through the standard check-in process again at the reception. This puzzled me. Otherwise, it was a nice hotel. Clean, neat, and quiet. Good parking facilities (€20 per day) in the basement, though the entrance was somewhat narrow. The breakfast was way too expensive (€24 per person), so we went to one of the several nice cafes and bakeries close to the hotel.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Sam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For what it offered, it was a really nice hotel. We booked the queen room for two people, but really struggled with the space, it was just too small for us. Whoever sleeps on the right side of the bed, needs to disturb the person on the left to use the bathroom which just isn't ideal. We also found that our bedsheets and pillowcases had red patches on them. I won't say the word in-cass this review is suppressed, but it made us very uncomfortable. This was just our room though. If you're looking for a nice central place in London, this is it. Just be very mindful about the amount of space you actually have in the room when you book a queen, or consider booking something larger.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Slightly inconvenient location, not many places around to eat and rooms are slightly too small in my opinion. Some slightly annoying features are the shower which is left with the door opening inwards which makes it impossible to get in. Also the free WiFi is not very good at all, just ended up using mobile data. Finally, the cleaner seemed obsessed with trying to clean the room on the day I am leaving, when they came in I said no thank you and I got a very angry “put the ticket out then!”. Why would you try to clean the room on the day I am leaving before I have left?
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is an excellent location for access to the Messe and is 750 m from a S and U Bahn station. Staff and check in were excellent. Breakfast was very good with a broad selection breads, pastries, cheeses, cereals, scrambled eggs, bacon, and sausages. The rooms were modern and clean with 2 types of pillows offered and both were of good quality. The mattress and bedding was pleasant. That is the good. The two notable not so good issues were parking and air conditioning. The underground garage is very tight to get around. I would not want to try to take anything larger than a small SUV into the garage. Two cars damaged their bodywork navigating the garage. Regarding the air conditioning, it was a hot June weekend and a key criteria for choosing a hotel was an AC cooled room. Outside during the day, it was 32c. The room at check in was 30. When we returned in the evening the outside temperature was 24 centigrade. The room was still 30. We turned on the AC, all it did was blow hot air. Front desk explained the compressors don’t run when the outside air is 25 or below. The only relief offered was for us to crack the window – the room looks out over a major road and was very noisy most of the night (police and firefighter sirens, buses, and truck traffic) – that only marginally cooled the very hot room. We were forced to sleep in a noisy sauna that never cooled over the course of the evening. Cooling should be based on room temperature and occupancy, not outside temperature.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Fantastic
Stayed 1 night in May 2026
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, convenient to Metro
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Everything was perfect, aside from the cleaners waking me up two times by accident by opening the door in the morning. Recommended place to stay.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice atmosphere in bar. Room was great.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and the location around nice restaurants and is walking distance of so nice shops
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities
The bar w
Stayed 6 nights in Aug 2025