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Mercure Hotel Hamburg City

4.0 star property
Riverfront hotel with a sauna and a 24-hour front desk

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Mercure Hotel Hamburg City offers a quiet sanctuary in Hamburg-Mitte with a peaceful garden and rejuvenating sauna. Enjoy terrace views, WiFi access, and a business center. The Bar/Bistro serves meals all day, from breakfast to dinner.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet friendly
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Junior Suite, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

Privilege, Room, 1 King Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Bathrobes
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Amsinckstr. 53, Hamburg, HH, 20097

What's nearby

  • Hamburg Wholesale Market - 4 min walk - 0.3 miles
  • Mehr!-Theater am Großmarkt - 4 min walk - 0.3 miles
  • Moenckebergstrasse - 14 min walk - 0.8 miles
  • Hamburg Cruise Center - 20 min walk - 1.1 miles
  • Miniatur Wunderland - 3 min drive - 1.5 miles

Getting around

  • Hammerbrook S-Bahn - 8 min walk
  • Hamburg Central Station - 16 min walk
  • Hamburg Airport (HAM) - 37 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪The Garden's Table - ‬6 min walk
  • ‪RoofDrop Bar - ‬8 min walk
  • ‪Café Irma - ‬4 min walk
  • ‪Papa Johns Pizza - ‬8 min walk

About this property

Mercure Hotel Hamburg City

Upscale hotel near Miniatur Wunderland
Near Hamburg Cruise Center, Mercure Hotel Hamburg City provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Bar/Bistro, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A ballroom, a vegetable garden, and an elevator
  • Multilingual staff, concierge services, and a banquet hall
Room features
All 187 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 49-inch LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (37 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Is Mercure Hotel Hamburg City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 28 per day.

What time is check-in at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Hamburg City?

Check-out is at noon.

Where is Mercure Hotel Hamburg City located?

Located in Hamburg-Mitte, this hotel is 0.6 mi (1 km) from Markthalle Hamburg and 1.4 mi (2.3 km) from Miniatur Wunderland. CHOCOVERSUM and Moenckebergstrasse are also within 15 minutes. Hammerbrook S-Bahn is 8 minutes by foot and Steinstrasse U-Bahn is 10 minutes.

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Reviews

Mercure Hotel Hamburg City Reviews

8.4

Very Good

8.8

Cleanliness

7.0

Location

8.6

Staff & service

8.2

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 493 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy property, friendly staff, good breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Darcy Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a walk to things but not too bad
Stayed 3 nights in Sep 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ISC hotel

Everything was as expected. Yes I would recommend this hotel. I used this hotel to attend ISC.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
nice spacious and very clean room
Stayed 2 nights in Jun 2025

8/10 Good

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Sep 2025

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

8/10 Good

Janne Christian

Liked: Staff & service, room comfort
The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

6/10 Okay

John

Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bemerkenswert freundliches Personal, Zimmer mit weiterer Tür vom Flur zum Schlafzimmer getrennt - dadurch keine Geräusche vom Gang im Bett zu hören. Parken kostspielig, aber das Parkhaus ist top und sehr sauber.
Stayed 1 night in Oct 2025

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, amenities
Frühstück war wie schon oft hier erwähnt super, dass das Hotel der Umwelt zu Liebe Wäsche sparen will, ist noch besser. Wenn man sieht wie sie Energie verschwenden, geht's dabei wohl eher um Personal sparen. Sonst alles in bester Ordnung
Stayed 3 nights in Sep 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schon gelegenes Hotel Nähe Hafen, Frühstücksbuffet ist super reichhaltig, eine riesige Auswahl. Personal ist sehr freundlich
Stayed 2 nights in Sep 2025

6/10 Okay

Lara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Preis Leistungsverhältnis passt nicht zu teuer für das gebotene
Stayed 1 night in Aug 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr schönes Hotel

Sehr schönes Hotel in zentraler Lage, gepflegtes Ambiente, sehr saubere Zimmer, freundliche und entgegenkommende Mitarbeiter am Empfang. Ich kann dieses Hotel uneingeschränkt empfehlen und komme sehr gerne wieder.
Stayed 3 nights in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Frühstück!
Stayed 3 nights in Aug 2025

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens Gute bequeme Betten, großes Zimmer! Hilfsbereites Personal
Stayed 3 nights in Aug 2025

8/10 Good

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war sauber und ansprechend. Leider war das Zimmer für 4 Personen sehr klein. Was auch gut wäre, wenn es ein kleines Gym im Hotel geben würde. Es gibt zwar eine Sauna, aber das ist auch nicht für jeden was. Die Umgebung vom Hotel bietet leider nichts ansprechendes. Es gibt zwei Tankstellen. Alles andere wirkt wie Gewerbe. Man benötigt ein Auto oder Transportmöglichkeit. Allerdings ist man dann in 5-10 min in der Hafen-City.
Stayed 4 nights in Aug 2025

6/10 Okay

Rasmus

Liked: Cleanliness, property conditions & facilities, room comfort

Okay ish.

Uheldig indtjekning, de ville have at vi skullle betale efter vi havde forudbetalt, elevatoren er super langsom. Værelserne var fine. Redturanten er ikke værd at besøge.
Stayed 1 night in Jul 2025

8/10 Good

Mats

Liked: Cleanliness, staff & service, property conditions & facilities
Hotellet var fint. Bra garage. Dock lite långt att gå om man åkte tunnelbana. Ganska tråkiga vägar man fick passera.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jens erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempe bra
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Frukosten bra!

Hotellet är bra. Frukost och bar bra. Receptions-personalen höll inte samma standard som hotellet i övrigt. Rekommenderas med hyfsat centralt läge, dock långt ifrån u-bahn.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities
Wie immer gut
Stayed 3 nights in Apr 2025

4/10 Poor

Matthias

Disliked: Amenities, property conditions & facilities
Eher ein in die Jahre gekommenes Hotel und für den Preis dann leider wirklich zu teuer und zu wenig. Das der Aufzug unseren kompletten Aufenthalt (3 Tage) defekt war und nur einer für alle Gäste zu Verfügung stand war nicht gut aber okay… Der Parkplatz für Hotelgäste (28€ pro Tag) kostet weit mehr als umliegende Parkhäuser und daher leider auch absolut nicht zu empfehlen. Beim Einchecken wurden wir recht genervt von einer Dame in meiner Meinung nach unpassender Freizeitkleidung begrüßet was ich für vier Sterne und den Preis sehr schwierig finde. Die Zimmer sind mit allem was man braucht ausgestattet aber auch nicht mit mehr. Der Fön ist eine einzige Katastrophe und gehört in den Müll. Sauberkeit ok aber nicht super gut. Das Frühstück war auf jeden Fall sehr reichhaltig allerdings eher weniger für Menschen mit Unverträglichkeiten oder Veganer*innen geeignet. Kaum Ersatz Produkte keine Heißgetränk mit anderer Milch und kein glutenfreies Brot. Allem in allem okay würde es aber auf keinen Fall für den Preis empfehlen.
Stayed 2 nights in Jun 2025
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Policies

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