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JUFA Hotel Hamburg HafenCity

4.0 star property
Family-friendly accommodations in Hamburg-Mitte where kids explore game rooms and playgrounds while adults find their own space to relax

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Photo gallery for JUFA Hotel Hamburg HafenCity

Terrace/patio - JUFA Hotel Hamburg HafenCity (Hamburg)
Daily buffet breakfast (EUR 24 per person) - JUFA Hotel Hamburg HafenCity (Hamburg)
View from room - JUFA Hotel Hamburg HafenCity (Hamburg)
Exterior - JUFA Hotel Hamburg HafenCity (Hamburg)
Reception - JUFA Hotel Hamburg HafenCity (Hamburg)
JUFA Hotel Hamburg HafenCity, in Hamburg-Mitte, offers something for every traveler. Families love the playground and arcade/game room for kids. Enjoy meals at the restaurant, relax in the garden, or soak up the sun on the terrace. In-room WiFi keeps guests connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

Room amenity

Double Room

8.2 out of 10
Very good
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Room amenity

Double Room Single Use

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite (3 Persons)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (3 Persons)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Electric kettle
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed
  • Water view

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Quadruple Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Triple Room

Minibar, in-room safe, desk, laptop workspace

Triple Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Superior Double Room

Room amenity

Superior Double Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Water view

View all photos for Double Room

Room amenity

Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Minibar, in-room safe, desk, laptop workspace

Superior Triple Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed
  • Partial lake view

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room Single Use

Room amenity

Superior Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hair dryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 1
  • 1 Large Twin Bed
  • Water view

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About the neighborhood

Located in Hamburg-Mitte, a neighborhood in Hamburg, JUFA Hotel Hamburg HafenCity is near a metro station. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and St. Pauli Piers. Traveling with kids? Make time for Hagenbeck Zoo, or check out an event or a game at Volksparkstadion. Visit our Hamburg travel guide
Map
Versmannstrasse 12/14, Hamburg, 20457

What's nearby

  • Aerial drone panoramic view of port of Hamburg from above before sunset with dramatic stormy clouds over historical city center
    Hamburg Cruise Center
    10 min walk - 0.6 miles
  • Miniatur Wunderland featuring railway items, interior views and snow
    Miniatur Wunderland
    19 min walk - 1.0 mile
  • Elbphilharmonie concert hall in Hamurg with the boats marina on the front
    Elbe Philharmonic Hall
    3 min drive - 1.3 miles
  • Mehr!-Theater am Großmarkt
    7 min walk - 0.4 miles
  • Hamburg Wholesale Market
    9 min walk - 0.5 miles

Getting around

  • HafenCity Universität Station
    2 min walk
  • HafenCity Universität Hamburg Station
    4 min walk
  • Hamburg Airport (HAM)
    45 min drive

Restaurants

  • Pesca – Theatre of Fish
    11 min walk
  • Espresso House
    11 min walk
  • Sabai Dee Mai Restaurant
    10 min walk
  • The Baby Goat
    11 min walk
  • Chingu
    10 min walk

About this property

JUFA Hotel Hamburg HafenCity

Upscale family-friendly hotel near Hamburg Cruise Center
Near Miniatur Wunderland, JUFA Hotel Hamburg HafenCity provides a terrace, a coffee shop/cafe, and a garden. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Concierge services, an elevator, and a front-desk safe
  • Luggage storage, bicycle parking, and a 24-hour front desk
  • Guest reviews give good marks for the helpful staff
Room features
All 220 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Exterior
Holiday Inn Hamburg - Hafencity by IHG
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 871 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 19.50 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to noon on weekends; EUR 24 for adults and EUR 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator (35 inch wide door)
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 16 for children
  • Self parking fee: EUR 19.50 per day
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

JUFA Hamburg HafenCity
Jufa Hamburg Hafencity Hamburg
JUFA Hotel Hamburg HafenCity Hotel
JUFA Hotel Hamburg HafenCity Hamburg
JUFA Hotel Hamburg HafenCity Hotel Hamburg

Frequently asked questions

Is JUFA Hotel Hamburg HafenCity pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 10.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 19.50 per day.

What time is check-in at JUFA Hotel Hamburg HafenCity?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JUFA Hotel Hamburg HafenCity?

Check-out is at noon.

Where is JUFA Hotel Hamburg HafenCity located?

Located in the center of Hamburg, this family-friendly hotel is within a 15-minute walk of International Maritime Museum and Hamburg Cruise Center. Miniatur Wunderland and Elbe Philharmonic Hall are also within 1 mi (2 km). HafenCity Universität Station is only a 2-minute walk and Überseequartier Station is 10 minutes.

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Reviews

JUFA Hotel Hamburg HafenCity Reviews

8.6

Excellent

9.0

Cleanliness

7.4

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 354 out of 806 reviews
Rating 8 - Good. 345 out of 806 reviews
Rating 6 - Okay. 80 out of 806 reviews
Rating 4 - Poor. 22 out of 806 reviews
Rating 2 - Terrible. 5 out of 806 reviews

Reviews

8/10 Good

Theresa Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly, room Nice (though with quite a few scuff marks on the walls), and breakfast was good.
Stayed 2 nights in Dec 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean room, cot was provided. Very friendly staff! Great play areas for kids. Sadly the restaurant, Das Kulinarium, was closed and their own buffet could be improved on. Overall we had a really nice stay!
Stayed 1 night in Jan 2026

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Brilliant family room and stay was great
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel with excellent breakfast offering and convenient for public transport.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Friendly and professional staff. Close to transit and nearby a park.
Stayed 2 nights in Sep 2024

8/10 Good

Søren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice room😃
Stayed 1 night in Nov 2024

6/10 Okay

Lotte

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Average

Breakfast below average for a 4 star hotel. Visit instead bake and soda next door for breakfast. Comfortable beds. Large room. Quiet. Subway very close. Staff speaks very poorly English. And whenever we have written to them prior to arrival (in English) they always reply in German which we consider to be not so friendly.
Stayed 2 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small rooms, great location

Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great family hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location in the Speciherstadt (Warehouse City) in the port
Stayed 1 night in Jul 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient place to stay in Hamburg
Stayed 1 night in Jun 2023

2/10 Terrible

PJ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family hotel and a little limited good for children
Stayed 1 night in Jul 2023

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My kid tjought that the lobby smelled of fish and wanted to leave, but managed to overcome it and we had a nice stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked better dining possibilities around.
Stayed 1 night in Nov 2023

10/10 Excellent

dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good
Stayed 3 nights in May 2023

10/10 Excellent

Manolito

Liked: Cleanliness, property conditions & facilities
No help at the lobby for my luggages
Stayed 1 night in Apr 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet style dining food all meals was not good for me, would lime other options for dinner
Stayed 2 nights in May 2024

4/10 Poor

JACQUELINE

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.
Stayed 1 night in Jul 2024

4/10 Poor

Rune

Liked: Staff & service, amenities
Bring earplugs. There is an air condition unit in the flats. You can try to put it in sleep mode, but there is a constant rather annoying hum regardless. I suspect it's the air condition from the adjacent rooms. In either case, the staff said that it's normal, and we couldn't have muted it entirely by any means. Otherwise, the room was good. Bring earplugs.
Stayed 1 night in Aug 2023

8/10 Good

Rainer

Liked: Cleanliness, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Jan 2026

8/10 Good

Arash

Liked: Cleanliness, amenities, property conditions & facilities
Gut
Stayed 2 nights in Jan 2026

6/10 Okay

around

Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist von außen sowie von innen ist gepflegt und sauber. Die Zimmern die zu Straßenseite bzw. Eisenbahnseite ist einfach UNMÖGLICH. Sehr hellhörig, ruhige erholsame Nacht kann man hier vergessen. Schallisolierung in solchen Zimmer wäre einfach ideal, nicht jeder kann es ignorieren und schlafen. Dafür sehr enttäuscht
Stayed 3 nights in Jan 2026

8/10 Good

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer waren geräumig.
Stayed 1 night in Jan 2026

8/10 Good

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
War sehr schön da. Gerne wieder
Stayed 1 night in Jan 2026