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JUFA Hotel Hamburg HafenCity

4.0 star property
Family-friendly hotel with a 24-hour front desk and a coffee shop

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Photo gallery for JUFA Hotel Hamburg HafenCity

Terrace/patio
Minibar, in-room safe, desk, laptop workspace
Reception
Front of property
Triple Room | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Air conditioning
  • Parking available
  • Pet friendly

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

Minibar, in-room safe, desk, laptop workspace

Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Room amenity

Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
  • Water view
  • 22 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Quadruple Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Minibar
  • Water view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Minibar
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Room

Minibar, in-room safe, desk, laptop workspace

Triple Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (3 Persons)

Junior Suite (3 Persons) | Terrace/patio

Junior Suite (3 Persons)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Water view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Superior Triple Room

Minibar, in-room safe, desk, laptop workspace

Superior Triple Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Minibar
  • Partial lake view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Versmannstrasse 12/14, Hamburg, 20457

What's nearby

  • Hamburg Cruise Center - 18 min walk - 1.0 mile
  • Miniatur Wunderland - 19 min walk - 1.0 mile
  • Hamburg City Hall - 3 min drive - 1.4 miles
  • Elbe Philharmonic Hall - 3 min drive - 1.4 miles
  • Reeperbahn - 6 min drive - 2.6 miles

Getting around

  • HafenCity Universität Station - 3 min walk
  • HafenCity Universität Hamburg Station - 4 min walk
  • Hamburg Airport (HAM) - 43 min drive

Restaurants

  • ‪Restaurant Hobenköök - ‬11 min walk
  • ‪Fleetschlösschen - ‬13 min walk
  • ‪Wildes Fräulein - ‬11 min walk
  • ‪Andronaco HafenContor - ‬12 min walk
  • ‪Yokohama Coffee Bar - ‬7 min walk

About this property

JUFA Hotel Hamburg HafenCity

Upscale family-friendly hotel near Miniatur Wunderland
Near Hamburg Cruise Center, JUFA Hotel Hamburg HafenCity provides a terrace, a coffee shop/cafe, and a garden. Be sure to enjoy a meal at Restaurant, the on-site buffet restaurant. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, concierge services, and 4 meeting rooms
  • A banquet hall, a 24-hour front desk, and luggage storage
  • Guest reviews give good marks for the helpful staff
Room features
All 220 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 19.50 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator (35 inch wide door)
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 14 for children
  • Self parking fee: EUR 19.50 per day
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

JUFA Hamburg HafenCity
Jufa Hamburg Hafencity Hamburg
JUFA Hotel Hamburg HafenCity Hotel
JUFA Hotel Hamburg HafenCity Hamburg
JUFA Hotel Hamburg HafenCity Hotel Hamburg

Frequently asked questions

Is JUFA Hotel Hamburg HafenCity pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 10.00 per pet, per day. Service animals are exempt from fees.

How much is parking at JUFA Hotel Hamburg HafenCity?

Self parking is available for EUR 19.50 per day.

What time is check-in at JUFA Hotel Hamburg HafenCity?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JUFA Hotel Hamburg HafenCity?

Check-out is at 11 AM.

Where is JUFA Hotel Hamburg HafenCity located?

This family-friendly hotel is located in the city center, within 1 mi (2 km) of International Maritime Museum, Hamburg Cruise Center, and Miniatur Wunderland. Elbe Philharmonic Hall and Hamburg City Hall are also within 1 mi (2 km). HafenCity Universität Station and HafenCity Universität Hamburg Station are within a 5-minute walk.

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JUFA Hotel Hamburg HafenCity Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 732 reviews
Rating 8 - Good. 321 out of 732 reviews
Rating 6 - Okay. 73 out of 732 reviews
Rating 4 - Poor. 18 out of 732 reviews
Rating 2 - Terrible. 5 out of 732 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great family hotel
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel with excellent breakfast offering and convenient for public transport.
Stayed 2 nights in Nov 2024

10/10 Excellent

Manolito

Liked: Cleanliness, property conditions & facilities
No help at the lobby for my luggages
Stayed 1 night in Apr 2025

8/10 Good

Søren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice room😃
Stayed 1 night in Nov 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Friendly and professional staff. Close to transit and nearby a park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient place to stay in Hamburg
Stayed 1 night in Jun 2023

2/10 Terrible

PJ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family hotel and a little limited good for children
Stayed 1 night in Jul 2023

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My kid tjought that the lobby smelled of fish and wanted to leave, but managed to overcome it and we had a nice stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked better dining possibilities around.
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small rooms, great location

Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good
Stayed 3 nights in May 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet style dining food all meals was not good for me, would lime other options for dinner
Stayed 2 nights in May 2024

4/10 Poor

JACQUELINE

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.
Stayed 1 night in Jul 2024

4/10 Poor

Rune

Liked: Staff & service, amenities
Bring earplugs. There is an air condition unit in the flats. You can try to put it in sleep mode, but there is a constant rather annoying hum regardless. I suspect it's the air condition from the adjacent rooms. In either case, the staff said that it's normal, and we couldn't have muted it entirely by any means. Otherwise, the room was good. Bring earplugs.
Stayed 1 night in Aug 2023

6/10 Okay

Christine

Disliked: Staff & service
Zimmer wurde als wunderschön angepriesen, angekommen auf dem Zimmer mussten wir feststellen, dass es im Bad nicht mal eine Ablagefläche für seine Kulturtasche gibt, Zimmer war sehr staubig, die Bettwäsche hatte einen Riß. Sehr früh am Morgen wurden wir von einem kontinuierliche wiederkehrenden, lautem Piepston geweckt, bis wir feststellten, es kommt aus dem Bad. Beim Versuch die Rezeption anzurufen, haben wir festgestellt, dass das Telefon tot ist. Alles an der Rezeption gemeldet, da wurde man belächelt - eine Entschuldigung für die Unannehmlichkeit blieb aus. Der Service an der Bar war katastrophal. Es herrschte Selbstbedienung - 4 Sterne kenne ich anders. Die Lage und das Frühstück waren allerdings sehr gut.
Stayed 3 nights in May 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Die U-Bahn-Haltestelle direkt vor der Haustür. Bus gibt es auch, ist aber aufgrund der Baustellen schwierig. Mussten 20 Minuten warten
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war gut gelegen und alles hat insgesamt gut gepasst.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathrin

Liked: Cleanliness, amenities, property conditions & facilities
Mit Kindern einfach super. In der Umgebung ist zwar nicht viel los aber man erreicht das Hotel und die Umgebung super per U-Bahn oder Bus. Für einen Städtetrip mit Kindern würde ich das Hotel jedem empfehlen. Einzig der Service im Barbereich könnte aufmerksamer sein. Man muss selbst immer Ausschau nach den Kellnern halten und sie häufig rufen.
Stayed 3 nights in Feb 2025

6/10 Okay

Thomas

Stayed 4 nights in Apr 2025

8/10 Good

Beate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliches Hotel in guter Lage, um von dort zu Fuß oder mit der U-Bahn ( Haltestelle direkt vor der Haustür) die Stadt zu erkunden. Sehr reichhaltiges Frühstücksbufett. Zimmer zweckmäßig, moderne begehbare Dusche, alles sauber. Von Vorteil ist sicher ein Zimmer auf der Seite abseits der Bahngleise und Straße wegen nächtlichem Lärm. Mit Ohropax konnten wir aber auch dort bei geöffnetem Fenster schlafen. Alles in allem sehr empfehlenswert.
Stayed 3 nights in Apr 2025

8/10 Good

Christian

Liked: Amenities, property conditions & facilities
Der Empfang des Personals war etwas kühl und leider war auch das Zimmer anfänglich dreckig, Kaffeflecken an der Tür und Wand. Allersibgs wurde dieses nach dem Hinweis auch beibdee Zimmerreinigung anstandslos entfernen. Die Lgae ist etwas außerhalb der Hafencity, dadurch aber etwas ruhige und trotzdem ist die Innenstadt noch zu Fuß zu erreichen
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal & saubere Zimmer.
Stayed 2 nights in Apr 2025

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles, modernes Hotel mit schöner Sonnenterasse und sehr netten Mitarbeitern. Die U-Bahn liegt wirklich direkt vor der Unterkiunft, so dass man schnell bei den Landungsbrücken oder in HH Mitte ist. Frühstück ist gut (vll bisschen teuer für 21 Euro) und auch ein Abend-Buffet wird angeboten. Für Hafen-City insgesamt ein tolles Preis-Leistungs-Verhältnis.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Familienhotel mit schöner Aussicht und guten Zimmern
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Alles prima, ruhig und angenehm.
Stayed 1 night in Mar 2025