See all properties

ibis Hamburg City

3.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for ibis Hamburg City

Terrace/patio
Dinner served, Regional cuisine
1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes
Dinner served, Regional cuisine
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Double Bed (New Sleep Easy Concept)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed (New Sleep Easy Concept)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Eco-friendly toiletries
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Suite, 2 Double Beds, Connecting Rooms (Family)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Twin Beds

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Eco-friendly toiletries
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Prize by Radisson, Hamburg City

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 853 reviews
Prize by Radisson, Hamburg City

About the neighborhood

Map
Amsinckstr. 3, Hamburg, HH, 20097

What's nearby

  • Moenckebergstrasse - 7 min walk - 0.4 miles
  • Mehr!-Theater am Großmarkt - 8 min walk - 0.5 miles
  • Hamburg City Hall - 16 min walk - 0.9 miles
  • Miniatur Wunderland - 2 min drive - 0.9 miles
  • Elbe Philharmonic Hall - 3 min drive - 1.3 miles

Getting around

  • Steinstrasse U-Bahn - 3 min walk
  • Hamburg Central Station - 9 min walk
  • Hamburg Airport (HAM) - 30 min drive

Restaurants

  • ‪Restaurant Teheran - ‬9 min walk
  • ‪Café Irma - ‬7 min walk
  • ‪Oberhafenkantine - ‬9 min walk
  • ‪The Garden's Table - ‬2 min walk
  • ‪Berliner Bahnhof - ‬5 min walk

About this property

ibis Hamburg City

Eco-certified hotel near Moenckebergstrasse
Located close to Mehr!-Theater am Großmarkt and Hamburg City Hall, ibis Hamburg City provides a terrace, a shopping mall on site, and a garden. The on-site restaurant offers dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A 24-hour front desk, smoke-free premises, and an elevator
  • A vegetable garden and a front-desk safe
  • Guest reviews speak well of the helpful staff
Room features
All 252 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Daily housekeeping and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Shopping mall

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.00 for adults and EUR 9.50 for children
  • Self parking fee: EUR 19 per night
  • Pet fee: EUR 16 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg

Frequently asked questions

Is ibis Hamburg City pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 16 per pet, per day. Service animals are exempt from fees.

How much is parking at ibis Hamburg City?

Self parking is available for EUR 19 per night.

What time is check-in at ibis Hamburg City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at ibis Hamburg City?

Check-out is at noon.

Where is ibis Hamburg City located?

Located in Hamburg-Mitte, this eco-certified hotel is within 1 mi (2 km) of Moenckebergstrasse, Mehr!-Theater am Großmarkt, and Hamburg City Hall. St. Michaelis Church and Elbe Philharmonic Hall are also within 2 mi (3 km). Steinstrasse U-Bahn is only a 3-minute walk and Steinstraße Station is 5 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

ibis Hamburg City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 311 out of 1001 reviews
Rating 8 - Good. 534 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adriaan

Liked: Staff & service
Location was good, walking distance of the city centre and public transport
Stayed 3 nights in Apr 2025

10/10 Excellent

Vasileios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! everything works, and you don't have to think or complain about anything! windows very well insulated, you can't hear anything from the streets outside.
Stayed 3 nights in Jun 2025

8/10 Good

Zayn

Liked: Cleanliness, amenities, property conditions & facilities
Decent but the front desk lady had a bit of an attitude
Stayed 1 night in May 2025

6/10 Okay

seza

Liked: Cleanliness, property conditions & facilities
We liked the location, it was walking distance to the city center and all kinds of transportation. However the rooms were very small and customer service was poor. They would direct you by hand gestures instead of saying to go right or left and for how many blocks. We had to ask random people for directions.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great, very good location and breakfast.
Stayed 2 nights in Jul 2024

8/10 Good

Graham

Liked: Amenities, property conditions & facilities
Comfortable and nice bar
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we needed

Quick in, quick out. Just what we needed
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for the heating control. According to the label on the thermostat you can only adjust the temperature by one or two degrees from the central heating system. Our room was too warm all the time
Stayed 4 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for work, very friendly staff.

Great service, very helpful and friendly staff. Great location for the Messe and HBF, I would visit again for work. The mattress was good but not excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel within walking distance of the main train station and a short walk to the old section and Hafen City on the water.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, location & staff, but a bit basic.

Nice hotel in easy walking distance of U1 line and with helpful staff but you have to go down to Reception to get an iron and ironing board and pay a refundable €10 deposit and the luggage store is lockers that cost you €2. No tea or coffee making facilities in room and pretty basic all in one shampoo/conditioner/body wash.
Stayed 2 nights in Feb 2025

8/10 Good

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk and bar personnel. Helpful and friendly. 2nd time cleaning staff do away with hygiene items. This time it was my shower cap. Last ibis in Munich it was my entire wash bag that disappeared
Stayed 5 nights in Jan 2025

10/10 Excellent

Samir

Liked: Staff & service, property conditions & facilities
Toll
Stayed 2 nights in Jan 2025

6/10 Okay

Cynthia

Overall, this is an average hotel. However, they need to upgrade their beds. We woke up with stiff, sore backs and bodies from the uncomfortable beds.
Stayed 3 nights in Jul 2024

6/10 Okay

Cyrill

Disliked: Cleanliness
If we go to Hamburg again, we will prefer a different hotel. Unfortunately, the price/performance ratio is not quite right.
Stayed 3 nights in Aug 2024

8/10 Good

WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely stay, but just a couple of small suggestions: it would be great to have a kettle in the room for convenience, as going down to reception for hot water/tea was a bit of a hassle. Also, the hair dryer being fixed in the bathroom made it tricky when someone was using the shower.
Stayed 3 nights in Oct 2024

10/10 Excellent

Aidin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel worked surprisingly well thanks to the friendly reception from check-in to check-out. Helpful and polite. The stress-free and relaxed atmosphere in the lobby contributed to making the stay even more pleasant. There is also a luggage box, which is a little poorly calculated (perhaps a sign with more precise information on time and costs), but can be used advantageously if a check-out is necessary but you want to go into the nearby city again. The rooms are good, clean and big enough. The rooms in the inner courtyard are certainly the nicer and quieter rooms. Internet access is very good. As in almost every other big city, parking is very difficult and expensive. The train station and the shopping street are very close. The only thing that is very unfortunate is the nearby drug scene, which is managed by the city's politicians. which, however, does not have a very big impact on the hotel.
Stayed 1 night in Feb 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Feb 2024

8/10 Good

Dieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Jun 2024

6/10 Okay

Neil

Liked: Staff & service, room comfort

For 3 star was very basic with mice thrown in free

Although it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud! Air con turned low didnt work either. Only one pillow for each person and no extras in the room so had to ask. No tea / coffee facilities in the room like basic UK hotels always provide. Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested. Wont let me upload photos on here.
Stayed 3 nights in Jan 2024

8/10 Good

Herbert

Liked: Cleanliness, property conditions & facilities
Alles in allem gut.
Stayed 1 night in Jun 2025

8/10 Good

Dominik

Es war alles ok die fenster haben ein wenig gepfiffen das war nervig aber ansonsten war alles ok
Stayed 3 nights in Jun 2025

8/10 Good

Manfred

Liked: Cleanliness, amenities, property conditions & facilities
Alles gut
Stayed 3 nights in May 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities
Die Lage ist relativ zentral.Zimmer/Bad sehr klein. Frühstück sehr voll, aber gut.
Stayed 1 night in Mar 2025