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ibis Hamburg Alster Centrum

3.5 star property
The attentive staff at this Hamburg City Center hotel creates a comfortable base for travelers eager to discover the vibrant urban landscape around them.

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Photo gallery for ibis Hamburg Alster Centrum

Reception - ibis Hamburg Alster Centrum (Hamburg)
Exterior - ibis Hamburg Alster Centrum (Hamburg)
Land view from property - ibis Hamburg Alster Centrum (Hamburg)
Room, 2 Twin Beds | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board - ibis Hamburg Alster Centrum (Hamburg)
Lobby sitting area - ibis Hamburg Alster Centrum (Hamburg)
ibis Hamburg Alster Centrum offers a welcoming spot in Hamburg City Center with amenities like WiFi and dry cleaning. Guests praise the helpful staff. Travelers can rent bikes directly from the hotel, ideal for exploring the city or visiting nearby Hamburg City Hall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(45 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Eco-friendly toiletries
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Hair dryer
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

7.8 out of 10
Good
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Eco-friendly toiletries
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located on a river, ibis Hamburg Alster Centrum is in Hamburg City Center neighborhood and is connected to a shopping center. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and St. Pauli Piers. Alster Lakes and Hamburg City Hall are two other places to visit that come recommended. Visit our Hamburg travel guide
Map
Holzdamm 4-12 & 16, Hamburg, HH, 20099

What's nearby

  • Alster Lake Hamburg
    Alster Lakes
    1 min walk - 0.1 miles
  • Hamburger Kunsthalle
    Hamburger Kunsthalle
    4 min walk - 0.3 miles
  • Hamburg, Germany
    Inner Alster Lake
    4 min walk - 0.3 miles
  • Binnenalster Hamburg
    Jungfernstieg
    10 min walk - 0.6 miles
  • Famous Hamburg town hall with dramatic clouds, Germany
    Hamburg City Hall
    12 min walk - 0.7 miles

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station)
    6 min walk
  • North Central U-Bahn
    7 min walk
  • Hamburg Airport (HAM)
    26 min drive

Restaurants

  • MUTTERLAND Stammhaus
    4 min walk
  • Cafe Liebermann
    6 min walk
  • Atlantic Bar
    1 min walk
  • HERITAGE Hamburg
    4 min walk
  • M&V Bar
    6 min walk

About this property

ibis Hamburg Alster Centrum

Hotel near Hamburg City Hall
Located close to Alster Lakes and Miniatur Wunderland, ibis Hamburg Alster Centrum provides dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, luggage storage, and smoke-free premises
  • A front-desk safe, a 24-hour front desk, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 165 rooms have comforts such as air conditioning, in addition to perks like free WiFi and sound-insulated walls.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9.50 for children
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

Is ibis Hamburg Alster Centrum pet-friendly?

Yes, ibis Hamburg Alster Centrum allows pets (limit 1 total). There's a fee of EUR 16 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 20 per day.

What time is check-in at ibis Hamburg Alster Centrum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at ibis Hamburg Alster Centrum?

Check-out is at noon.

Where is ibis Hamburg Alster Centrum located?

Located in Hamburg City Center, this hotel is within a 15-minute walk of Alster Lakes and Hamburg City Hall. Miniatur Wunderland and Hamburg Cruise Center are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 9 minutes.

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Reviews

ibis Hamburg Alster Centrum Reviews

8.0

Very Good

8.4

Cleanliness

8.6

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 248 out of 877 reviews
Rating 8 - Good. 425 out of 877 reviews
Rating 6 - Okay. 150 out of 877 reviews
Rating 4 - Poor. 40 out of 877 reviews
Rating 2 - Terrible. 14 out of 877 reviews

Reviews

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay. The staff was very friendly, and check-in was quick and easy. The room was clean overall, though perhaps a little more attention should be given to the carpet. The beds were comfortable. The hotel is less than a five-minute walk from the main train station, and there are lots of restaurants and cafés nearby. I got a good deal when I booked the room. Therefore, it was great value for money.
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and quiet
Stayed 4 nights in Aug 2025

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice and basic place to stay. Child cot was provided free of charge. Parking was convienent.
Stayed 1 night in Jun 2025

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags
Stayed 3 nights in Jul 2025

8/10 Good

Bente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, clean rooms and central
Stayed 4 nights in Oct 2023

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.
Stayed 8 nights in Oct 2023

8/10 Good

SANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is quite close to the station, shops and restaurants. Bed was comfortable, bathroom spotless and it was a nice stay. Only problem is that you can hear the trains at night, but it is not too bad!
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option for a short stay in Hamburg

This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.
Stayed 2 nights in Jun 2024

6/10 Okay

BURCIN

Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024

6/10 Okay

Maiken

Liked: Cleanliness, staff & service
Disliked: Room comfort

Friendly staff, but small room.

The hotel staff was very helpfull and friendly. The room was very small and the bathroom as well unfortunately. We got a room facing the rails and we could hear the trains all night.
Stayed 2 nights in Nov 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

4/10 Poor

Tatia

Disliked: Cleanliness, staff & service, room comfort

Not clean

The elevators were broken. We were given a dirty room, and had to navigate back to the front desk. Front desk acted like it was an inconvenience to find us a clean unused room. I did not want to shower, the towels were stained. The beds and pillows are like rocks. The room was small, and warm in a great location. Parking is easy!
Stayed 1 night in Jan 2024

6/10 Okay

Minna

Disliked: Staff & service, property conditions & facilities
The location very good.
Stayed 1 night in Aug 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but mattress not so good, very thin and uncomfortable.
Stayed 1 night in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025

8/10 Good

Rasoa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Jul 2025

8/10 Good

Chelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly morning staff, close to central station, food and shopping!
Stayed 6 nights in Nov 2022

8/10 Good

Sally Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel
Stayed 2 nights in Oct 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I nice, basic, hotel very close to the city centre.
Stayed 3 nights in Dec 2023