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ibis Hamburg Alster Centrum

Property class: 3.5

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Photo gallery for ibis Hamburg Alster Centrum

A reception desk with a modern design, a seating area with red chairs, and a wall with a coffee cup and steam design. - ibis Hamburg Alster Centrum (Hamburg)
A multi-story hotel with a classic architectural style, featuring a central entrance with a canopy, large windows, and a prominent flag. - ibis Hamburg Alster Centrum (Hamburg)
A modern lounge area with a wooden slat wall, a curved sofa with red cushions, and a large green plant. - ibis Hamburg Alster Centrum (Hamburg)
A modern bar area with red and black decor, multiple hanging pendant lights, and a variety of bar stools. - ibis Hamburg Alster Centrum (Hamburg)
A cityscape with a river, boats, and buildings including a tower. - ibis Hamburg Alster Centrum (Hamburg)
Located close to Alster Lakes and Hamburg City Hall, ibis Hamburg Alster Centrum provides dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(53 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 Double Bed with Sofa bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

A modern room with a flat-screen TV mounted on a chalkboard wall, a mirror, and a door.

Room, 2 Twin Beds

7.8 out of 10
Good
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located on a river, ibis Hamburg Alster Centrum is in Hamburg City Center neighborhood and is connected to a shopping center. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and St. Pauli Piers. Alster Lakes and Hamburg City Hall are two other places to visit that come recommended. Visit our Hamburg travel guide
Map
Holzdamm 4-12 & 16, Hamburg, HH, 20099

What's nearby

  • A river with boats, a large building with flags, and a modern skyscraper.
    Alster Lakes
    1 min walk - 0.1 miles
  • A river with buildings in the background, a street lamp, and cherry blossoms in the foreground.
    Inner Alster Lake
    4 min walk - 0.3 miles
  • A large, historic building with a central arched entrance and statues on either side.
    Hamburger Kunsthalle
    6 min walk - 0.4 miles
  • A large building with a spire, a fountain, and a body of water.
    Jungfernstieg
    10 min walk - 0.6 miles
  • A historic building with a prominent tower and green roof, surrounded by a spacious square with pedestrians.
    Hamburg City Hall
    12 min walk - 0.7 miles

Getting around

  • Hamburg Central Station
    5 min walk
  • North Central U-Bahn
    7 min walk
  • Hamburg Airport (HAM)
    26 min drive

Restaurants

  • M&V Bar
    6 min walk
  • Cafe Liebermann
    6 min walk
  • MUTTERLAND Stammhaus
    4 min walk
  • HERITAGE Hamburg
    4 min walk
  • barca - an der Alster
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9.50 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is ibis Hamburg Alster Centrum pet-friendly?

Yes, ibis Hamburg Alster Centrum allows pets (limit 1 total). There's a fee of EUR 16 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at ibis Hamburg Alster Centrum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at ibis Hamburg Alster Centrum?

Check-out is at noon.

Where is ibis Hamburg Alster Centrum located?

Located in Hamburg City Center, this hotel is within a 15-minute walk of Alster Lakes and Hamburg City Hall. Miniatur Wunderland and Reeperbahn are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Hamburg Alster Centrum Reviews

8.0

Very Good

8.4

Cleanliness

8.6

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 276 out of 964 reviews
Rating 8 - Good. 456 out of 964 reviews
Rating 6 - Okay. 174 out of 964 reviews
Rating 4 - Poor. 41 out of 964 reviews
Rating 2 - Terrible. 17 out of 964 reviews

Reviews

Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring. Next door to the lake and lovely restaurants. Would be great if the rooms were refreshed and had coffee making facilities. Good breakfast and nice self service bar in lobby.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Paul Daryll Matibag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I had a very pleasant stay at this hotel. The location is excellent only about a 10-minute walk from the central station and roughly 10–15 minutes on foot to the main shopping street and Rathaus Square. Breakfast was a highlight, with a great variety ranging from fresh waffles to the classic bacon and eggs. Overall, we were very satisfied with our stay and would highly recommend this hotel.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay. The staff was very friendly, and check-in was quick and easy. The room was clean overall, though perhaps a little more attention should be given to the carpet. The beds were comfortable. The hotel is less than a five-minute walk from the main train station, and there are lots of restaurants and cafés nearby. I got a good deal when I booked the room. Therefore, it was great value for money.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Bente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, clean rooms and central
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and quiet
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Jonna

Good location, quiet room with little own entrance room and extra door, still not really worth the money imho.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice and basic place to stay. Child cot was provided free of charge. Parking was convienent.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.
Stayed 8 nights in Oct 2023
Verified review

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

SANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is quite close to the station, shops and restaurants. Bed was comfortable, bathroom spotless and it was a nice stay. Only problem is that you can hear the trains at night, but it is not too bad!
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option for a short stay in Hamburg

This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

BURCIN

Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Maiken

Liked: Cleanliness, staff & service
Disliked: Room comfort

Friendly staff, but small room.

The hotel staff was very helpfull and friendly. The room was very small and the bathroom as well unfortunately. We got a room facing the rails and we could hear the trains all night.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024
Verified review

4/10 Poor

Tatia

Disliked: Cleanliness, staff & service, room comfort

Not clean

The elevators were broken. We were given a dirty room, and had to navigate back to the front desk. Front desk acted like it was an inconvenience to find us a clean unused room. I did not want to shower, the towels were stained. The beds and pillows are like rocks. The room was small, and warm in a great location. Parking is easy!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luggage can be stored before your room is ready. It does cost 2 euros per locker. Room was a good size with a good sized desk Reception was helpful. Close to the water and restaurants.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal war perfect 👌
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Need more elevators. Close to everything
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet. The breakfast buffet was extensive and tasty. The hotel is located directly across the street from The Atlantic Hotel and we felt classy being here. It was about a 10-minute walk to the Hbf
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice staff. Firm beds and ok breakfast. But the noise from the railroad tracks will make us look for something else next time.
Stayed 3 nights in Mar 2026