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Crowne Plaza Hamburg - City Alster by IHG

4.5 star property
Waterfront hotel with a 24-hour health club and a 24-hour front desk

Choose dates to view prices

Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Bar (on property)
Sauna
Exterior
Meeting facility
Exterior
Crowne Plaza Hamburg - City Alster combines luxury with eco-friendly practices. Start your day with breakfast at The Restaurant, then explore nearby cycling paths. Enjoy free in-room WiFi, and take advantage of helpful staff offering dry cleaning and laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet friendly
  • Room service

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(42 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 21 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Family Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Family Room)

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Hamburg-Nord, a neighborhood in Hamburg, Crowne Plaza Hamburg - City Alster by IHG is near a metro station and on the waterfront. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Miniatur Wunderland and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Volksparkstadion. Kayaking, canoeing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Hamburg travel guideOpens in a new window
Map
Graumannsweg 10, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 3 min drive - 1.5 miles
  • Miniatur Wunderland - 4 min drive - 1.9 miles
  • Hamburg Cruise Center - 4 min drive - 2.1 miles
  • Elbe Philharmonic Hall - 5 min drive - 2.3 miles
  • Reeperbahn - 5 min drive - 2.5 miles

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪Peter Pane - ‬6 min walk
  • ‪DaCaio - ‬4 min walk
  • ‪Spanische Treppe - ‬4 min walk
  • ‪La Serenissima - ‬6 min walk
  • ‪Campari Lounge - ‬4 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Eco-certified hotel remodeled in 2019 and located near Miniatur Wunderland
Take advantage of dry cleaning/laundry services, a bar, and a 24-hour health club at Crowne Plaza Hamburg - City Alster by IHG. The on-site restaurant, The Restaurant, serves breakfast. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as conference space.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A billiards/pool table, concierge services, and a 24-hour front desk
  • A front-desk safe, a vending machine, and bicycle parking
  • Guest reviews say great things about the helpful staff
Room features
All 291 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like late night room service and free WiFi.
More amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with hair dryers and shampoo
  • 42-inch TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 29 per night)
  • Street parking available
  • Secured, covered self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza
  • The Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Renovated entire property - November 2019
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.57 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28.50 per person
  • Covered self parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Is Crowne Plaza Hamburg - City Alster by IHG pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Crowne Plaza Hamburg - City Alster by IHG?

Self parking is available for EUR 29 per night.

What time is check-in at Crowne Plaza Hamburg - City Alster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Crowne Plaza Hamburg - City Alster by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Hamburg - City Alster by IHG located?

Located in Hamburg-Nord, this eco-certified hotel is 0.3 mi (0.5 km) from Alster Lakes and within 3 mi (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.7 mi (4.3 km) away. Uhlandstrasse U-Bahn is 8 minutes by foot and Lohmuhlenstrasse U-Bahn is 11 minutes.

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Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1014 reviews
Rating 8 - Good. 386 out of 1014 reviews
Rating 6 - Okay. 82 out of 1014 reviews
Rating 4 - Poor. 8 out of 1014 reviews
Rating 2 - Terrible. 12 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gutes Hotel mit einem sehr leckeren Frühstück.
Stayed 6 nights in Jul 2025

8/10 Good

Luca

Liked: Cleanliness
All in All ein solides Hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, Personal, Frühstück, Nachhaltigkeit, .... es hat rundherum alles gepasst. Wir würden jederzeit wiederkommen.
Stayed 5 nights in Aug 2025

8/10 Good

Annegret

Liked: Cleanliness, amenities, property conditions & facilities
Schönes Hotel, schöne gemütliche Zimmer und ruhige Lage.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Äußerst freundlich und sehr gutes Frühstück
Stayed 3 nights in Jul 2025

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, sehr zu empfehlen
Stayed 1 night in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 5 nights in Aug 2025

10/10 Excellent

RUTH

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel y ubicación, moderno, agradable, limpio, excelente desayuno.
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, quiet, and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Lage direkt an der Alster
Stayed 3 nights in Jul 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prktisch, schön und gut
Stayed 2 nights in Aug 2025

8/10 Good

Wolfgang

Liked: Cleanliness
Gute Lage für alle Ziele in Hamburg Exzellentes Frühstück. Gute Infos an der Rezeption
Stayed 2 nights in Jul 2025

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, property conditions & facilities
Ruhige Lage
Stayed 3 nights in Jul 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket
Stayed 5 nights in Sep 2025

10/10 Excellent

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
Toller Service, sehr nette Mitarbeiter Das Frühstück ist unschlagbar!
Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel, hervorragendes Frühstück, fußläufig zum Bahnhof ca. 15 Minuten. Gute Betten und schönes Bad. Sauber, Klimaanlage. Lokale in der Nähe. Personal sehr freundlich.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer hat uns sehr gefallen. Es hat uns an nichts gefehlt. Das Frühstücksbuffet war echt klasse. Man kann in 5-10 Minuten zu Fuß zur Ubahn um dann super bequem überall hin zu fahren. Wir kommen gerne wieder.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War im allem allem ein schöner Aufenthalt, alles drun dran . Sehr freundlich. Plus Sauna
Stayed 3 nights in Jun 2025

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est très sympathique et à l'écoute des clients. Hôtel tres propre et bien situé : à proximité du centre ville et du lac. Le petit déjeuner est copieux et varié. Salle de bain impeccable. Des boissons et des en-cas sont disponibles à toute heure. Il est parfait.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn beliggenhed i St Georg dejlige restauranter og herlige ture langs og på vandet. Her vil vi gerne bo igen. God morgenmad.
Stayed 3 nights in May 2025

10/10 Excellent

Carsten

Liked: Cleanliness, amenities
Ruhiges, sehr gepflegtes Hotel in guter Lage. Modern eingerichtete Zimmer in angemessener Größe. Frühstücksbuffet absolut empfehlenswert. Die Angestellten waren immer freundlich und aufmerksam.
Stayed 2 nights in Jul 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allgemein alles sehr gut. Beim Frühstück könnte die Nachbestückung beschleunigt werden. Eine freie Sitzplatzauswahl wäre wünschenswert.
Stayed 3 nights in Aug 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war vielseitig und lecker
Stayed 3 nights in May 2025

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Erreichbarkeit, Netter Empfang auch in der Bar und Restaurant, Zustand der Zimmer auch sehr gut.
Stayed 2 nights in May 2025

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