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Arthotel Ana Hafencity

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Located close to Moenckebergstrasse and Hamburger Kunsthalle, Arthotel Ana Hafencity provides dry cleaning/laundry services, a health club, and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

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Room options

Available filters for rooms
Showing 4 of 4 rooms

Comfort Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Family Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

Standard Room (Plus)

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Hamburg-Mitte, a neighborhood in Hamburg, Arthotel Ana Hafencity is near a metro station. Hamburger Kunsthalle and Miniatur Wunderland are cultural highlights, and travelers looking to shop may want to visit Moenckebergstrasse and Fish Market. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Barclays Arena. Visit our Hamburg travel guide
Map
Billwerder Neuer Deich 2-4, Hamburg, HH, 20539

What's nearby

  • Norderelb Bridges
    1 min walk - 0.1 miles
  • Hamburg Wholesale Market
    4 min drive - 0.8 miles
  • Mehr!-Theater am Großmarkt
    5 min drive - 1.0 mile
  • Wasserkunst Elbinsel Kaltehofe
    7 min drive - 1.8 miles
  • Ballinstadt Auswanderwelt Hamburg
    13 min drive - 1.7 miles

Getting around

  • Elbbrücken Station
    9 min walk
  • Rothenburgsort S-Bahn
    15 min walk
  • Hamburg Airport (HAM)
    37 min drive

Restaurants

  • Maya Kaffeerösterei
    18 min walk
  • McDonald's
    13 min walk
  • Bolly Food
    15 min walk
  • Entenwerder1
    14 min walk
  • Ristorante Alitalia
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: EUR 10.90 per person
  • A restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2007
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - 1:30 PM) and Monday - Sunday (2:30 PM - 10:30 PM)

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 6 2021 to December 31 2023 (dates subject to change).
The property is closed between March 22 and April 30.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 10.9 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Arthotel Ana Hafencity have a pool?

Yes, this property has an indoor pool.

Is Arthotel Ana Hafencity pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Arthotel Ana Hafencity?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. After-hours check-in is not available.

What time is check-out at Arthotel Ana Hafencity?

Check-out is at noon.

Where is Arthotel Ana Hafencity located?

Located in Hamburg-Mitte, this hotel is within 3 mi (5 km) of Moenckebergstrasse, Hamburger Kunsthalle, and Miniatur Wunderland. Hamburg City Hall and Elbe Philharmonic Hall are also within 3 mi (5 km). Rothenburgsort S-Bahn is 15 minutes by foot and Hammerbrook S-Bahn is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Arthotel Ana Hafencity Reviews

7.0

Good

8.4

Cleanliness

6.4

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 124 out of 1000 reviews
Rating 8 - Good. 439 out of 1000 reviews
Rating 6 - Okay. 292 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

Reviews

Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Gut gelegenes Hotel und günstiger Aufenthalt. Das Zimmer war sauber und gepflegt.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach , aber super . Besonders das Frühstück war klasse . Das Personal supet nett
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel zum abgewöhnen!

Check In läuft per Holiday Inn. Man steht vor der Tür und muss durch den Regen quer wieder zurück laufen. Zimmer dreckig (Haare auf dem Bett, in der Dusche, Ecken nicht gewischt, Handtücher muffelig). Zimmer extrem klein. Direkt zur Hauptstrasse das Zimmer ist wirklich laut. Komfort ist auf Ibis Budget, aber eher eine Stufe drunter. Dusche fällt halb auseinander und am Ende ist selbst das Klo nicht mal sauber gemacht. Am allerschlimmsten: Es gibt keine Heizung in dem Zimmer und Abends wurde es im hohen Norden auch schön kühl! Da schläft man auch gerne mit der zweiten Decke. Ich werde das Hotel NIE mehr wieder buchen.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Bernd

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

An die Geschäftsleitung: Ihr solltet Euch schämen!

Bei einem Aufenthalt von 14 Tagen in einem Zimmer ohne Tisch oder Stuhl... Tägliche arbeiten Am Laptop waren nötig... Die Hotel-Leitung war nicht mal in der Lage, mir einen einfachen Stuhl für das Zimmer zu besorgen. Das Personal an der Rezeption war zwar sehr bemüht und ihnen gilt mein besonderer Dank! Einzig, die "Chefetage" lehnte wohl jeden weiteren Luxus für das Zimmer ab... Das war mehr als enttäuschend für mich! ERGO: Nie wieder in dieses Hotel! Das arbeitende Personl, also die Rezeption, die Reinigungskraft, die Bar - alle waren sehr nett und zuvorkommend! Diese, meine Enttäuschng über diesen absolut schlechten Service geht EINZIG an das Management! Das war echt traurig!
Stayed 13 nights in Jan 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Matratzen waren nur 190 Zentimeter kurz ..... :o(
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Small room but just the right size for a traveler on a budget. Location was a bit removed from the town center, but okay if you're comfortable walking about 5 minutes to catch a bus.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi, poor connection in the room Convenient & safe location
Stayed 9 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Anfahrt wäre über die Info Richtung Holiday Inn leichter gewesen. Die Rezeption war so nur über telefonische Rücksprache logisch erklärt worden- sonst alles super
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Enkelte forbedringspunkter.

Indcheckning foregik meget langsommeligt. Flere forhold kunne måske være afklaret ved bookingen. Kaffemaskinen ved morgenbuffetén havde slet ikke tilstrækkelig kapacitet. Vi manglede sidebord ved én af sengene.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje a Hamburgo

El hotel en si esta bien. Su ubicacion es lejana respecto al centro y la recepcion esta en otro hotel a unos 300 metros.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wie immer alles super, außer das die Lippe der Dusche nicht dicht gehalten hat und die arme Reinigungskraft nasse Trockentücher einsammeln musste.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Es könnte besser sein... :)

Als „Nebenhotel“ vom Holiday Inn ist dieses Hotel sehr einfach. Die Zimmer sind klein, Dusche und WC separat und ebenfalls sehr klein. Was insgesamt nicht sehr schlimm ist, allerdings ist die Lärmbelästigung durch die direkt vorm Hotel verlaufende Schnellstraße erheblich. Das Frühstück ist überschaubar. Die nächste U-Bahn-Station aber fußläufig einigermaßen gut erreichbar.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Hindraswari

Disliked: Room comfort
Raum zu klein. Too noisy
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities

Cheap and cheerful

It was ok , beds comfortable but no chairs to sit on and no kettle etc
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Städtereise geeignet

Einchecken muss man im Holiday Inn, anschließend mit Gepäck wieder zum Bridge Inn ca 300 m um den Komplex. Durch das holiday Inn war dem Receptionist nicht recht und es sei zu schwierig! Kein Fön auf dem Zimmer. Frühstück super!!!!
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og rolig hotel, god til nem overnatning
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Contrary to others criticisms in reviews I found check-in very easy and efficient and flexible. My polite suggestion is - I asked receptionist at Holiday Inn to help me fing a swimming pool and she gave me the standard type reply - Try "Fitness First", But even from Ireland I know that company don't have pools-just gyms. That would have been v-helpful to me because its what ai am interested in. I think help us to plan our most want to see and do might be a really good idea? But receptionists were all professionally respectful.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay at Bridge Inn Hotel

It was a nice stay. Easy to go by bus to the centre of Hamburg and return at night. Not much noise.
Stayed 2 nights in Nov 2019
Verified review

6/10 Okay

Reinhold

Disliked: Room comfort
So la la, dem Preis entsprechend
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Für einen kurz Tripp liegt das Hotel super. Die Zimmer sind gut. Die Lage finde ich auch sehr gut da es vor dem Hotel direkt eine Bushaltestelle hat mit der man überall sehr schnell hin kommt. Das einzige was ich zu be menngel habe ist, dass morgens das Personal nicht wirklich leise ist und man wirklich alles hört und man daher nicht mehr schlafen kann!
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
purtroppo ssendoun hotel collegato ad altri 2 hotel risulta molto dispersivo. Infatti ti dicono di fare il check in ad un altro numero ma noin ti dicono che lo fai AL hOLIDAY INN. Cosi arrivi con il taxi ma iltassista ti lascia al Bridge inn e poi quando leggi che devi fare 150 metri con il trolley ti incazzi. Comunque l-hotel e buoino anche se il personale parla male .Solo una ragazza e stata cosi gentile da accopagnami alla camera perche da sola non sarei mai arrivata.
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very helpful, and it was a budget room so we didn't expect luxury. However, the staff were totally unaware that the windows in the rooms opened fully, two floors up! We had to ask to be moved to a lower floor because the windows could not be locked. Very dangerous. Even the ground floor the windows were still quite high, and also opened fully. Initially we had a nice view, but ended up above the parking garage where people went to smoke, which was not so nice with a window open. The breakfast room was often crowded, and sometimes things ran out, but it was an OK breakfast if it is included in the room price.
Stayed 3 nights in Oct 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Frühstücksbuffet hatte keine Auswahl. Häufig war kein Aufschnitt mehr da. Brötchen waren hart.
Stayed 2 nights in Oct 2019
Verified review

4/10 Poor

Frank

Liked: Cleanliness, staff & service
Keine Rezeption, sehr dürftiges Frühstück, kleiner, unzureichender Frühstücksraum
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Zimmer viel zu klein. Aber sauber für 1-2 Tage aber ok.
Stayed 2 nights in Oct 2019