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Best Western Raphael Hotel Altona

3.5 star property
Hotel with a full-service spa, near Reeperbahn

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Photo gallery for Best Western Raphael Hotel Altona

Hypo-allergenic bedding, minibar, in-room safe, desk
Daily buffet breakfast (EUR 17 per person)
Lounge
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Comfort Room, 1 Double Bed (Cozy Sitting Corner) | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

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Property entrance

Leonardo Hotel Hamburg Altona

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  • Free WiFi
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  • Air conditioning
9.4 out of 10, Exceptional, 251 reviews
Leonardo Hotel Hamburg Altona

About the neighborhood

Map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765

What's nearby

  • Fish Market - 3 min drive - 1.2 miles
  • St. Pauli Piers - 4 min drive - 1.6 miles
  • Reeperbahn - 4 min drive - 1.7 miles
  • Elbe Philharmonic Hall - 6 min drive - 2.6 miles
  • Miniatur Wunderland - 6 min drive - 2.9 miles

Getting around

  • Hamburg-Altona Station - 3 min walk
  • Königstraße S-Bahn - 13 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Köz Urfa - ‬2 min walk
  • ‪Aha Ramen n` Poké - ‬6 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Schweinske Altona - ‬4 min walk
  • ‪Bok - ‬4 min walk

About this property

Best Western Raphael Hotel Altona

Hotel near Reeperbahn
Fish Market is located near Best Western Raphael Hotel Altona, which provides a library, a bar, and a full-service spa. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Books, a front-desk safe, and a 24-hour front desk
  • Secured bicycle storage, tour/ticket assistance, and an elevator
Room features
All guestrooms at Best Western Raphael Hotel Altona feature thoughtful touches such as pillow menus, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • LED light bulbs, coffee/tea makers, and heating

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Frequently asked questions

Is Best Western Raphael Hotel Altona pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Raphael Hotel Altona?

Self parking is available for EUR 12 per day.

What time is check-in at Best Western Raphael Hotel Altona?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Raphael Hotel Altona?

Check-out is at noon.

Where is Best Western Raphael Hotel Altona located?

Located in Altona, this spa hotel is within 1 mi (2 km) of Altonaer Balkon and Fish Market. Reeperbahn and Miniatur Wunderland are also within 3 mi (5 km). Hamburg-Altona Station is only a 3-minute walk and Königstraße S-Bahn is 13 minutes.

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Best Western Raphael Hotel Altona Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 186 out of 614 reviews
Rating 8 - Good. 293 out of 614 reviews
Rating 6 - Okay. 104 out of 614 reviews
Rating 4 - Poor. 26 out of 614 reviews
Rating 2 - Terrible. 5 out of 614 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024

4/10 Poor

bum jin

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

YOSHIKI R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023

10/10 Excellent

Aaliyah Marie

Liked: Cleanliness, amenities, property conditions & facilities
Die neu renovierten Zimmer sind modern eingerichtet. Das Einzelzimmer ist ziemlich klein und eng aber ok. Ein minimaler Nachteil; das Zimmer hat keinerlei automatische Lüftung, man kann einzig und allein durch die zwei Fenster lüften. Das könnte vorallem für warme Sommermonate ziemlich unangenehm sein. Fliegennetze sind dabei leider nicht vorhanden - wenn man da pingelig ist würde ich also nach einem alternativen Hotel suchen. Auf die Sauberkeit, so hatte zumindest ich das Gefühl, wurde viel Wert gelegt. Alles im allem verfügt das Zimmer alles was man braucht. Auf Anfrage wurde mir ebenfalls ein Bügeleisen zur Verfügung gestellt, dabei ist hervorzuheben, dass das Hotel Personal sehr freundlich und Serviceorientiert ist. Zur Lage: meiner Meinung nach eine Top Lage. Grade wenn man kein Frühstück dazugebucht hat, findet man auch hier reichlich Möglichkeiten um das Hotel herum sich zu verpflegen. Außerdem kann man von dem Hotel aus in fixen 8 Gehminuten und die kleine Innenstadt laufen um dort zu stöbern und zu shoppen. Andernfalls ist der Bahnhof direkt vor der Haustür und ist somit perfekt angebunden. Ich habe mich sehr wohl gefühlt und kann das Hotel nur weiterempfehlen!
Stayed 4 nights in May 2025

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities
Für eine Nacht gebucht, da Konzert im Barclays Arena besucht
Stayed 1 night in May 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service
Ist gut gelegen zum Bahnhof Altona. Die Fenster halten den Lärm der Straße gut ab, die Wände hört man allerdings husten :-) Gutes Hotel, wenn man ein begabter Autofahrer ist, kann man auch den Parkplatz im Hof nutzen.
Stayed 1 night in May 2025

10/10 Excellent

Eva-Maria

Liked: Amenities
Sehr freundliches zuvorkommendes Personal, großes angenehmes Zimmer, gute Lage Nähe Bahnhof, sehr sauber, alles bestens! Wir kommen gern wieder
Stayed 2 nights in May 2025

10/10 Excellent

Carsten

Stayed 1 night in May 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens
Stayed 1 night in Apr 2025

10/10 Excellent

Birte-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immer wieder gerne , komme ich in dieses Hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Hans - Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Alles okay.
Stayed 1 night in Apr 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal
Stayed 3 nights in Mar 2025

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verkehrsgünstig gelegen
Stayed 3 nights in Mar 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Toller Aufenthalt, gern wieder
Stayed 2 nights in Mar 2025

8/10 Good

Henning

Liked: Cleanliness, staff & service
Preis Leistungist ok Bis aif den Teppicjboden ganz hübsch Komme wieder
Stayed 1 night in Mar 2025