See all properties

Best Western Premier Alsterkrug Hotel

Choose dates to view prices

Photo gallery for Best Western Premier Alsterkrug Hotel

A buffet with various food items and a seating area in the background. - Best Western Premier Alsterkrug Hotel (Hamburg)
Property video
A corridor with a glass enclosure displaying a fire, brick wall, and a door at the end. - Best Western Premier Alsterkrug Hotel (Hamburg)
A corridor with a glass display case containing rocks and a fire, a wall with a cityscape painting, and a door with a blue light. - Best Western Premier Alsterkrug Hotel (Hamburg)
An outdoor dining area with tables set for a meal, featuring white tablecloths, wine glasses, and silverware. - Best Western Premier Alsterkrug Hotel (Hamburg)
Luxury
4.5 star property
8.8

Excellent

Serene sanctuary near Hagenbeck Zoo

Friendly staff create a warm atmosphere at this full-service spa hotel with modern facilities. Two onsite restaurants offer lovely breakfast buffets with excellent selections. Guests can unwind in the sauna before returning to their beautiful, well-appointed rooms.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

A hotel room with a bed, bedside tables, a chair, a small table, and a potted plant.

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(22 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a large bed, a chair, a small table, and a lamp.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a bed, bedside tables, a desk, a chair, a bench, a suitcase, and a television.

Executive Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Located in Hamburg-Nord, a neighborhood in Hamburg, Best Western Premier Alsterkrug Hotel is in the suburbs and near the airport. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and travelers looking to shop may want to visit Reeperbahn and Fish Market. Check out an event or a game at Volksparkstadion, and consider making time for Hagenbeck Zoo, a top attraction not to be missed. Kayaking, fishing, and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hamburg travel guide
Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • A park with a paved path, greenery, a bicycle, and people walking.
    Stadtpark
    6 min drive - 1.4 miles
  • A large brick building with a dome and the word 'PLANETARIUM' on its facade, surrounded by trees and a well-lit pathway.
    Planetarium Hamburg
    6 min drive - 1.4 miles
  • A detailed model of a town with buildings, roads, and a train track.
    Miniatur Wunderland
    24 min drive - 5.8 miles
  • Lufthansa Technik AG
    16 min walk - 0.9 miles
  • Sporthalle Hamburg
    6 min drive - 1.3 miles

Getting around

  • Dakarweg Hamburg Station
    4 min drive
  • Alsterdorf U-Bahn
    15 min walk
  • Hamburg Airport (HAM)
    10 min drive

Restaurants

  • Grill-Haus Der Grieche
    3 min drive
  • Croque Factory
    3 min drive
  • Sato Grillimbiss
    15 min walk
  • Alster-Grilleck
    2 min drive
  • Roxie
    14 min walk

Similar properties

A buffet with various food items and decorative glass vases.
Novotel Hamburg City Alster
Hamburg-Nord
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,002 reviews
Novotel Hamburg City Alster
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 8 per day)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Canoeing
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference center (2,669 square feet of space)

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1985
  • Comprehensive food waste policy
  • Double-glazed windows
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renewable energy used
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite premium channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service

More

  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Individually decorated
  • Individually furnished
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 42 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Uncovered self parking fee: EUR 8 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located in Hamburg-Nord, this luxury hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress, and Hamburg City Hall. Reeperbahn and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 23 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Premier Alsterkrug Hotel Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 186 out of 384 reviews
Rating 8 - Good. 149 out of 384 reviews
Rating 6 - Okay. 34 out of 384 reviews
Rating 4 - Poor. 10 out of 384 reviews
Rating 2 - Terrible. 5 out of 384 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were rock hard, and the pillows were filled with air made it difficult to sleep, shower was small, and im not a big person made it difficult to move around, The staff was very friendly, and the restaurant was really good, everything was clean. If you dont mind a hard bed its perfect.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with a very good restaurant.
Stayed 27 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet even near to airport, and free parking : )
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to airport. Easy access to public transportation.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Property conditions & facilities, room comfort

Excellent reception

Excellent service at the reception- so helpful and friendly. Nice breakfast and good choice of food. The room good as well. I will stay here again. The area quite boring, but it was close to my work office.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Perfectly situated for my office

Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It's clean and comfortable
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Very helpful staff, excellent restaurant, comfortable and clean room. Above average all around! Stayed for one night to be close to airport for an early morning departure. Would highly recommend.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Restaurant!

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. Quiet neighboorhood and easy to reach the city center. However parking was bad and the breakfast was VERY expensive
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

HAMBURG

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Good service, poor wifi

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025