See all properties

Best Western Premier Alsterkrug Hotel

4.5 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Best Western Premier Alsterkrug Hotel

View from room
Sauna, steam room
Front of property
Lobby
Sauna, steam room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds) | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
Holiday Inn Hamburg - City Nord by IHG

About the neighborhood

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • Hagenbeck Zoo - 8 min drive - 3.3 miles
  • Hamburg Messe and Congress - 10 min drive - 4.4 miles
  • Miniatur Wunderland - 12 min drive - 5.6 miles
  • Reeperbahn - 12 min drive - 5.2 miles
  • Volksparkstadion - 12 min drive - 5.2 miles

Getting around

  • Dakarweg Hamburg Station - 6 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 6 min drive

Restaurants

  • ‪Croque Factory - ‬2 min drive
  • ‪Café Himmelsschreiber - ‬14 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Braband - ‬2 min walk
  • ‪Alsterdorfer Backhus - ‬14 min walk

About this property

Best Western Premier Alsterkrug Hotel

Luxury family-friendly hotel near Hagenbeck Zoo
Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a terrace, a garden, and dry cleaning/laundry services. Active travelers can enjoy rowing/canoeing, boating, and cycling at this hotel. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and German cuisine. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and car rentals on site.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A cruise ship terminal shuttle, an electric car charging station, and express check-out
  • Express check-in, supervised childcare (surcharge), and a vending machine
  • Guest reviews say good things about the overall condition
Room features
All 106 individually furnished rooms feature comforts such as first-run movies and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and portable fans
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch flat-screen TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, first-run movies, and daily housekeeping

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 8 per day)
  • Covered valet parking on site (EUR 18 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference center (2,669 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 69.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 8 per day
  • Covered valet parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, mobile payments, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Premier Alsterkrug Hotel?

Self parking is available for EUR 8 per day. Valet parking is available for EUR 18 per day. There is free parking nearby.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress, and Reeperbahn. Hamburg City Hall and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 22 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 138 out of 298 reviews
Rating 8 - Good. 121 out of 298 reviews
Rating 6 - Okay. 27 out of 298 reviews
Rating 4 - Poor. 8 out of 298 reviews
Rating 2 - Terrible. 4 out of 298 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024

10/10

Excellent service at the reception- so helpful and friendly. Nice breakfast and good choice of food. The room good as well. I will stay here again. The area quite boring, but it was close to my work office.
Stayed 1 night in Dec 2024

10/10

Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

10/10

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Stayed 4 nights in Dec 2024

10/10

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024

10/10

Nice property
Stayed 2 nights in May 2022

8/10

Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024

8/10

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024

10/10

Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

8/10

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

8/10

Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024

8/10

Stayed 5 nights in Apr 2025

10/10

Alles super! Sehr freundliches Personal
Stayed 2 nights in Mar 2025

10/10

Stayed 3 nights in Mar 2025

10/10

Das Hotel hat eine Ruhige Lage, vor allem die Zimmer zum Innenhof. Das Frühstück ist vielfältig, von allem etwas dabei. Sehr freundliches und hilfsbereites Personal. Würde jederzeit wieder dort übernachten
Stayed 1 night in Feb 2025

8/10

Baustelle vor der Tür, wenig und unübersichtliche Park Situation
Stayed 1 night in Feb 2025

10/10

Stayed 2 nights in Feb 2025

8/10

Stayed 1 night in Feb 2025

6/10

Stayed 2 nights in Jan 2025

10/10

Stayed 1 night in Jan 2025

10/10

War alles bestens
Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Jan 2025

10/10

Super toll empfangen, saubere Bettwäsche, Zimmer mit Terasse ubd jeder hatte seine Handtücher und Bademäntel
Stayed 1 night in Dec 2024

10/10

Sehr nettes freundliches Personal. Waren sehr zufrieden. mfg: Th.J.K
Stayed 2 nights in Nov 2024