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ARCOTEL Onyx Hamburg

4.5 star property
Luxury hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for ARCOTEL Onyx Hamburg

Exterior
Junior Suite | Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Daily buffet breakfast (EUR 24 per person)
Run of House | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Free WiFi
  • Room service
  • Pet friendly
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 54 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Comfort Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Reeperbahn 1a, Hamburg, HH, 20359

What's nearby

  • Reeperbahn - 3 min walk - 0.2 miles
  • St. Pauli Piers - 6 min walk - 0.3 miles
  • Fish Market - 12 min walk - 0.7 miles
  • Elbe Philharmonic Hall - 2 min drive - 1.0 mile
  • Miniatur Wunderland - 3 min drive - 1.2 miles

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Michaeliskirche Hamburg Station - 10 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Tanzende Türme - ‬2 min walk
  • ‪Clouds - ‬2 min walk
  • ‪Mojo Club - ‬1 min walk
  • ‪Pyjama Bar - ‬2 min walk
  • ‪Hesburger - ‬2 min walk

About this property

ARCOTEL Onyx Hamburg

Luxury eco-certified hotel near Reeperbahn
Located close to St. Pauli Piers and St. Michaelis Church, ARCOTEL Onyx Hamburg provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, smoke-free premises, and tour/ticket assistance
  • A porter/bellhop, concierge services, and a water dispenser
  • Guest reviews say good things about the helpful staff
Room features
All 215 rooms feature comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • 76-cm flat-screen TVs with satellite channels
  • Separate sitting areas, LED light bulbs, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 592 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 76-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 40.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Hamburg Onyx
ARCOTEL Onyx
ARCOTEL Onyx Hamburg
ARCOTEL Onyx Hotel
ARCOTEL Onyx Hotel Hamburg
Hamburg ARCOTEL Onyx
Hamburg Onyx
Onyx ARCOTEL
Onyx ARCOTEL Hamburg
Onyx Hamburg
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hamburg
ARCOTEL Onyx Hamburg Hotel Hamburg

Frequently asked questions

Is ARCOTEL Onyx Hamburg pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at ARCOTEL Onyx Hamburg?

Self parking is available for EUR 22 per day.

What time is check-in at ARCOTEL Onyx Hamburg?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at ARCOTEL Onyx Hamburg?

Check-out is at noon.

Where is ARCOTEL Onyx Hamburg located?

Located in Hamburg-Mitte, this luxury hotel is within a 10-minute walk of Operettenhaus, Reeperbahn, and St. Pauli Piers. St. Michaelis Church and Fish Market are also within 15 minutes. St. Pauli U-Bahn is only a 2-minute walk and Landungsbrücken Station is 8 minutes.

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ARCOTEL Onyx Hamburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1001 reviews
Rating 8 - Good. 337 out of 1001 reviews
Rating 6 - Okay. 50 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Clean and stylish, surprisingly quiet for the area.
Stayed 2 nights in Apr 2025

10/10

Great hotel great location.
Stayed 3 nights in Oct 2024

10/10

A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Stayed 1 night in Nov 2024

10/10

Great hotel with excellent breakfast. Good location.
Stayed 3 nights in Nov 2024

10/10

Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
Stayed 1 night in Dec 2024

10/10

Great location
Stayed 6 nights in Aug 2024

10/10

Clean room
Stayed 2 nights in Mar 2025

10/10

Good value and good location
Stayed 1 night in Jun 2024

10/10

Great place!!!
Stayed 4 nights in Apr 2024

10/10

The best hotel
Stayed 3 nights in Jul 2023

8/10

We enjoyed our stay and loved the convenient amenities and access to other locations.
Stayed 2 nights in May 2023

8/10

Great location but the area can be a little dirty at times.
Stayed 4 nights in Sep 2024

6/10

The room was clean and modern. The wifi signal was so weak it didn't work at all. We had to spend extra money on an esim just to be connected. Disappointing for a hotel that offers wifi inclusive with your room. The lock on the shower door was broken so you had to hold it closed with your foot when you showered so you didn't flood the room. Good location.
Stayed 2 nights in Apr 2025

8/10

Great room, great location. Did not try breakfast. Unattentive reception, passed by many times and they did not look up or said hi even though they were alone there.
Stayed 1 night in Dec 2024

8/10

Rooms are cosy and big. Perfect location.
Stayed 2 nights in Mar 2023

10/10

Nice area, good service
Stayed 3 nights in Nov 2023

8/10

Great staff, very welcoming. room was a good size, very good location. downsides were the curtain in the room was falling off the rail and the wifi was very weak in the room (although you can ask for a password to an addtional wifi network)
Stayed 3 nights in Jul 2024

10/10

Location
Stayed 3 nights in May 2023

6/10

Arcotel Onyx is a great hotel but some aspects of the service let it down.
Stayed 3 nights in May 2024

10/10

Very clean and modern. The breakfast is incredible. Great food, quality, and variety in an attractive setting. Most importantly, the staff servicing the breakfast does an incredible job - efficient and friendly. Amazing. Highly recommend.
Stayed 3 nights in May 2023

10/10

Liked everything about it
Stayed 2 nights in Jul 2023

8/10

Quite a nice hotel and location. There were some problems with the shower that didn't work properly (the water temperature kept changing by itself) and the breakfast was a bit boring and tame. But overall I would recommend the hotel.
Stayed 3 nights in Jul 2023

10/10

Good
Stayed 1 night in Mar 2024

10/10

Super
Stayed 1 night in Mar 2023

10/10

Very spacious, clean and cozy room. Nice window seat. Smartly furnished room with cool design. The room is very well noise-isolated and there was no noise from the street or neighboring rooms. This is one of the best 4-start hotels we have been to. The hotel is very close to public transportation.
Stayed 3 nights in May 2023