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25hours Hotel Altes Hafenamt

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Photo gallery for 25hours Hotel Altes Hafenamt

A spacious lounge area with a brick wall, large windows, and a staircase leading to an upper level. - 25hours Hotel Altes Hafenamt (Hamburg)
A hotel lobby with a brick wall, a staircase, a hanging plant, and a table with chairs. - 25hours Hotel Altes Hafenamt (Hamburg)
A brick building with a sign reading '25 hours hotel/Altes Rathaus.' - 25hours Hotel Altes Hafenamt (Hamburg)
A spacious lobby with leather sofas, a brick wall, and a large window. - 25hours Hotel Altes Hafenamt (Hamburg)
A bar area with seating, a bar counter with bottles, and a large lamp. - 25hours Hotel Altes Hafenamt (Hamburg)
Located close to International Maritime Museum and German Customs Museum, 25hours Hotel Altes Hafenamt provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine restaurant, NENI, offers breakfast, lunch, and dinner. In addition to an outdoor entertainment area and a bar, guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

View all photos for Large

Room

Large

8.8 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium

Room

Medium

9.4 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Extra Large

A modern living room with a sofa, armchair, and a small table.

Extra Large

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Located in Hamburg City Center, a neighborhood in Hamburg, 25hours Hotel Altes Hafenamt is near a metro station. German Customs Museum and International Maritime Museum are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and Traditional Ship Harbour. Looking to enjoy an event or a game while in town? See what's going on at Elbe Philharmonic Hall. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hamburg travel guide
Map
Osakaallee 12, Hamburg, HH, 20457

What's nearby

  • A large red brick building with arched windows and a metal bridge structure in front.
    International Maritime Museum
    2 min walk - 0.1 miles
  • A historic building with the sign "Modelleisenbahn Wunderland" and "Hamburg Dungeon" on its facade.
    Hamburg Dungeon
    7 min walk - 0.4 miles
  • A detailed model of a town with buildings, roads, and a train track.
    Miniatur Wunderland
    9 min walk - 0.5 miles
  • A modern building with a curved glass facade, a traditional brick tower, and a river with boats.
    Elbe Philharmonic Hall
    12 min walk - 0.7 miles
  • A historic building with a prominent tower and green roof, surrounded by a spacious square with pedestrians.
    Hamburg City Hall
    14 min walk - 0.8 miles

Getting around

  • Überseequartier Station
    3 min walk
  • HafenCity Universität Hamburg Station
    7 min walk
  • Hamburg Airport (HAM)
    43 min drive

Restaurants

  • Starbucks
    3 min walk
  • Sabai Dee Mai Restaurant
    3 min walk
  • Pesca – Theatre of Fish
    5 min walk
  • The Avocado Show
    4 min walk
  • Three Fingers
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 32 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Boilerman Bar
  • NENI

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 75 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Self parking fee: EUR 32 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is 25hours Hotel Altes Hafenamt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 32 per day. Limited spots are available.

What time is check-in at 25hours Hotel Altes Hafenamt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 25hours Hotel Altes Hafenamt?

Check-out is at noon.

Where is 25hours Hotel Altes Hafenamt located?

Located in Hamburg City Center, this hotel is within a 10-minute walk of International Maritime Museum, German Customs Museum, and Traditional Ship Harbour. Hamburg Cruise Center and Dialogue in the Dark Exhibition are also within 10 minutes. Überseequartier Station is only a 3-minute walk and HafenCity Universität Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

25hours Hotel Altes Hafenamt Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 333 out of 474 reviews
Rating 8 - Good. 100 out of 474 reviews
Rating 6 - Okay. 28 out of 474 reviews
Rating 4 - Poor. 8 out of 474 reviews
Rating 2 - Terrible. 5 out of 474 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Sweet and helpful staff. Only downside was that we were attending a wedding and the lighting in the room was not amenable for makeup 🙈 Also, for people with allergies, check for a room without carpeting. Otherwise a lovely stay!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were extremely helpful, room was spotless and welcoming.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Clean, modern room with great amenities.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces in the public carpark (same price and location as the hotels parking - where it was full). Loved the lady at breakfast <3 Bring your own cotton swabs and conditioner. Only 0,33 L water for a two day stay for two persons, but a REWE supermarket just across the hotel.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our first stay in a 25hours hotel. The staff and location and accommodations were all well above our expectations, and we look forward to staying again!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff. Poor room temperature control.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay in Hamburg

We were only there for one night, wish it was more! The hotel is clean and the staff was very helpful and friendly! Helped us book a night cruise and called a taxi for us in the morning. Great location for us as we wanted the night cruise and had booked a time for Miniature Wonderland in the morning.
Loved the welcoming set up of the room!
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything really good. Great location and nice ambiance. Some minor point for improvement. It is very dark in the restaurant especially for breakfast. Pillows in room for sleeping are too thin.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, room was okay but was expecting little bit more space for extra large room. The bed for our daughter was not ready upon our arrival, there were only towels for two in the room and we were never given extra glass/cup although the housekeeping team sorted out the bed straight away. Was expecting little bit more such as bathrobes and a larger outdoor area for the guests. There were only two tables outside the reception and although the restaurant had a large outdoor area, the restaurant manager was not happy for us to sit there unless we were ordering food from the restaurant. This was not great as we were the guests of the hotel. Buffet breakfast was good, but pricey at 26€ per person so for a family of three this was not a great value for money. One morning there was a lot of noise around 7am in the corridor, which woke us up. The hotel is in a great location and staff was friendly apart the moody restaurant manager who was very precious about his EMPTY outdoor space being dedicated to the restaurant guests despite us being the guests of the hotel!?. Big thank you to the housekeeping team that was friendly and helpful. 4 starts due to lack of outdoor or indoor space for the guests to relax apart from the restaurant area.
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hafen city
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Arrived and our room was ready early - bonus! Reception staff were excellent. Great room. Bar superb. We don’t have breakfast or eat in the hotel. Now off to Copenhagen to compare!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We could not have been happier, my sporty son was chuffed to gain access to the adjacent gym and I enjoyed the Schmökerstube and Bar!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel!!!

Hotel was a great find! Have stayed at many properties throughout Hamburg over the years and this one was by far...The best! Spotless clean, great staff and the attention to detail was second to none. Boiler Room bar and Neni restaurant are not to be missed while staying there. Haffen City is growing up nicely and downtown is a leisurely 10 minute walk. Highly recommended!!
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness
Holding amount on credit card was ridiculously to high especially when we had paid! Lack of sun charging facilities and tv not working properly.
Stayed 5 nights in Dec 2022
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth this amount money

I had some bad experiences during my stay at this hotel: The Wi-Fi signal was very poor in my room. I notified the desk and they promised to check but nothing has changed afterwards. The safe in the room was not working. The desk said they knew the problem but didn't offer any alternative solution to me. I had to carry all my valuable things with me all the time. There was a cooking oil smell in my room on the 2nd floor because of the restaurant on the basement floor. The breakfast was okay.
Stayed 2 nights in Sep 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

How not to treat a guest

I chose the hotel based on a recommendation from a friend. The room was large and modern, but as I turned on the shower, I had phone call and suddenly I see water flowing out from the bathroom and into the bedroom where my clothes for a business function was layed out. Things like this can happen but it was a very unfavorable situation as I was in a rush. I just had to put back on the clothes I was travelling in and leave for the function. As I left for the evening I told the receptionist that I expect that my belongings are moved to another room l which would be ready for me upon my return. The receptionist confirmed and apologized. When I returned that night the room had not been changed, but the housekeeping had sort of dried up the carpet to the best of their ability. On checking out the next morning i was quite frustrated and said I would expect not to pay (fully) for the night, as the hotel’s plumbing issues impacted my night negatively, and the hotel did not even bother to change my room even though having agreed to it on the spot. I did not pay as I left, but after a couple of hours i received an e-mail from the hotel saying they charged my card in full and they have no recollection that they promised to change my room, nor could they find any evidence of any flooding. Being mistreated and indirectly accused of lying, this will be the last stay at 25hrs.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively restaurant and great amenities. Fun place.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes, grosses Zimmer mit Klimaanlage Sehr freundliches Personal, super zentrale Lage
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een aanrader in een heel hippe buurt
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fint hotel👍 belligenhed fantastisk
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
På papper skulle det finnas AC men det var väldigt varmt varje dag och termostaten verkar inte vara kopplad till något. Vi frågade om personalen kunde fixa det eftersom vi inte kunde sova. De sa att de skulle skicka en tekniker men vi märkte aldrig någon skillnad. Dessutom sa de att gratis minibar skulle fyllas på en gång men de gjorde de aldrig. Utöver ett var hotellet trevligt
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und sauberes Hotel.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. I cannot praise this hotel enough. I really enjoyed my stay. The choice of music in the lobby and breakfast room is top notch. Lovely!
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Die Lage ist wirklich toll. Und eigentlich ist das Hotel wirklich stylisch aber es ist einfach Mega abgerockt. Die Wände im Bad und im Zimmer waren voller Flecken. Ich will echt nicht wissen was das alles war. Das Frühstück war leider auch garnicht besonders. Der Preis passt überhaupt nicht. Das Personal war total nett, die Bar richtig schön und das NENI echt klasse. Es gibt in Hamburg viele Hotels die deutlich besser sind für den Preis. Schade
Stayed 1 night in Jun 2026