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Grand Mercure Lake Hamana Resort & Spa

Property class: 4

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Photo gallery for Grand Mercure Lake Hamana Resort & Spa

A traditional Japanese-style room with tatami flooring, a woven rattan ottoman, and a view of a cityscape through large windows. - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)
A dining area with wicker furniture and a table set for two, overlooking a body of water and mountains. - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)
A restaurant with large windows offering a view of a sunset over a body of water. - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)
A reception desk with a sign reading "LE SENSORIEL" and a potted plant in the foreground. - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)
A hotel room with two beds, a TV, a desk, and a view of the water. - Grand Mercure Lake Hamana Resort & Spa (Hamamatsu)
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor public bath (no minerals), shopping on site, and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

A swimming pool area with a gazebo, palm trees, and a brick wall.

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a lamp, a window with a view, and a picture on the wall.

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a desk, a chair, a TV, a lamp, a small table, and a window with a view of a bridge and mountains.

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 8
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a TV, and a large window with a view.

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

A hotel room with a large window, a sofa, a bed, and a small table.

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Accessible

A hotel room with a bed, a desk, a TV, and a bathroom with a sink and mirror.

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of the water.

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room (Modern Japanese Style)

A hotel room with two beds, a small seating area, a television, and a view of the outdoors.

Standard Room (Modern Japanese Style)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a small table with a chair, a view of the outdoors, and a painting on the wall.

Family Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Executive Room, 3 Twin Beds, Sea View

  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

About the neighborhood

Nishi Ward, a neighborhood in Hamamatsu, is home to Grand Mercure Lake Hamana Resort & Spa. Hamanako Garden Park and Hamamatsu Flower Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Hamana and Nakatajima Sand Dunes. Don't miss out on a visit to Hamanako Palpal Theme Park. Visit our Hamamatsu travel guide
Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • A red torii gate in the water with a bridge in the background.
    Lake Hamana
    1 min walk - 0.0 miles
  • A park with a windmill, green grass, trees, a path, and flowers.
    Hamamatsu Flower Park
    16 min drive - 5.0 miles
  • Yuto Culture Center
    5 min drive - 1.2 miles
  • Hamanako Palpal Theme Park
    17 min drive - 5.4 miles
  • Kanzanji Temple
    20 min drive - 6.0 miles

Getting around

  • Oitsu Station
    30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ)
    69 min drive

Restaurants

  • 五味八珍 舞阪店
    7 min drive
  • 魚べい 志都呂店
    6 min drive
  • 海幸
    9 min drive
  • 坊屋
    7 min drive
  • ブュッフェレストラン四季
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Check-out is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Reviews

Grand Mercure Lake Hamana Resort & Spa Reviews

8.0

Very Good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 236 out of 683 reviews
Rating 8 - Good. 281 out of 683 reviews
Rating 6 - Okay. 107 out of 683 reviews
Rating 4 - Poor. 41 out of 683 reviews
Rating 2 - Terrible. 18 out of 683 reviews

Reviews

Verified review

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, really nice onsen.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Morikazu

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful hotel staff They are so kindly
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified review

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified review

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean room and great facilities around the hotel complex. Free parking. Awesome breakfast with choices of different cuisine.
Stayed 1 night in May 2026
Verified review

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

kohei

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

yumi

Liked: Cleanliness, staff & service
お部屋はいつ行っても清潔で、過ごしやすい空間があります。今回は、夏休みだったので、お子さんが沢山でした。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, amenities
バイキングが良かった
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

HITOSHI

Liked: Staff & service
Disliked: Property conditions & facilities
食事は美味しかったです。 温泉も広くくつろげましたが、男子外風呂の格子の上にクモの巣は張ったままなのが気になりました。また、外風呂はバリのような雰囲気を醸し出しているのでしょうか。それなら、軽いBGMがあったほうが良いと思いました。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Yohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
専門学校の生徒がライブキッチンで料理しているのを見ました。 次世代の育成に力を入れておられると感じ暖かい気持ちになりました。
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Taro

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
スタッフの対応も良く、食事などは充実しているものの、夏休みということもあってかどこに行っても人が多く、食事会場やラウンジ、大浴場ともに忙しく、人疲れしてしまった。エレベーターもなかなか来ない、来ても乗れない。。
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフさんは皆さんとてもよかったです。お部屋も綺麗でした！ただ、夜中に声が聞こえてきたのと、ドタドタ振動があったのは気になりました。プールは更衣室が気になりました。とても綺麗とは言えないし、着替えどこでするの？って感じでした。部屋まで水着を着たまま帰れないなら、もう少し綺麗であってほしかったです。食事はお盆でかかなり混雑していてましたので、ゆっくり取りに行けず時間が過ぎてしまいました。補充は速かったとはおもいます。子供はあまり食べるものがなく、お菓子ばっかり食べてました。大人は普通でした。ラウンジはお酒飲む人にはいいのかな。 ソフトドリンクを入れるドリンクバーは、前の人が入れた残が、次のドリンクに少し入るのが気になりました。ブックチャペルには行く時間がなく諦めました。全体的に普通でした！直前に予約できたので、そこはよかったです！
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Norio

Liked: Staff & service, amenities
フロントスタッフの対応が良かった。 今回の宿泊値段ならまあ仕方ないかなと思うが、シミのある壁紙等は少し修繕が必要かなと思う。 朝食は種類が多く、美味しかったので良かった。 また機会があれば利用したい
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

sinzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの数が少ない気がします。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Shunsuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が非常に長すぎるのだけが不満でしたが、他は全ては満足でした。
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

kenji

Disliked: Cleanliness, amenities, property conditions & facilities
よかった点はラウンジです。あとは特にありません。
Stayed 1 night in Apr 2026