Okura Act City Hotel Hamamatsu

4.5 star property
Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu

Choose dates to view prices

Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
Banquet hall
Lobby lounge
View from room
Lobby lounge
Located in Naka Ward, Okura Act City Hotel Hamamatsu offers a refined experience. Guests can enjoy Italian dishes, visit the on-site grocery store, coffee shop/cafe, or book a hair salon appointment. Concierge services help visitors make the most of their stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 40 of 40 rooms

Premium Comfort Single Non-Smoking

  • Sleeps 1

Premium Comfort Casual Twin Room

  • Sleeps 2

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
Toilet with electronic bidet
  • 31 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

Corner Double Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Corner Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Suite Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 88 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Upper Premier Comfort Floor Triple Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Premier Comfort Floor Triple Room

  • Sleeps 3

Premier Comfort Floor Twin Room

  • Sleeps 2

Corner Room

  • Sleeps 2

Deluxe Single Non Smoking

  • Sleeps 1

Deluxe Single Smoking

  • Sleeps 1

Corner Double Room Smoking

  • Sleeps 2

Corner Double Room Non smoking

  • Sleeps 2

Corner Twin Room Non smoking

  • Sleeps 2

Corner Twin Room Smoking

  • Sleeps 2

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

[Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

  • Sleeps 2

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

Standard Floor Single Room Non-smoking

  • Sleeps 1

Standard Single Smoking

  • Sleeps 1

Standard Floor Deluxe Twin room Non-smoking

  • Sleeps 2

Suite

  • Sleeps 2

About the neighborhood

Map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733

What's nearby

  • Act Tower - 1 min walk - 0.0 miles
  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.1 miles
  • Hamamatsu Observation Deck - 3 min walk - 0.2 miles
  • Hamamatsu Castle - 18 min walk - 1.0 mile
  • Hamamatsu Arena - 3 min drive - 2.0 miles

Getting around

  • Hamamatsu Station - 8 min walk
  • Chubu Centrair Intl. Airport (NGO) - 116 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬1 min walk
  • ‪珈琲館 - ‬4 min walk
  • ‪マイン・シュロス - ‬6 min walk
  • ‪フィガロ (Figaro) - ‬2 min walk
  • ‪LOLO 3RD CAFE - ‬1 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel located in Naka Ward
Take advantage of a grocery/convenience store, a coffee shop/cafe, and a hair salon at Okura Act City Hotel Hamamatsu. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • A 24-hour front desk, concierge services, and an elevator
  • A banquet hall, a front-desk safe, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 322 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • Wardrobes/closets, refrigerators, and daily housekeeping

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is Okura Act City Hotel Hamamatsu pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Okura Act City Hotel Hamamatsu?

Self parking is available for JPY 1000 per night.

What time is check-in at Okura Act City Hotel Hamamatsu?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Okura Act City Hotel Hamamatsu?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Okura Act City Hotel Hamamatsu located?

Located in Naka Ward, this luxury hotel is steps from Act Tower, Hamamatsu Museum of Musical Instruments, and Act City Hamamatsu. Hamamatsu Observation Deck and Hamamatsu Science Museum are also within 5 minutes. Hamamatsu Station is 8 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1014 reviews
Rating 8 - Good. 277 out of 1014 reviews
Rating 6 - Okay. 74 out of 1014 reviews
Rating 4 - Poor. 16 out of 1014 reviews
Rating 2 - Terrible. 12 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest elevator I've come across! My room was on the 39th floor..but it felt like i was on the 5th. Great view! The beds are firm. Just nice. I'll return.
Stayed 2 nights in Oct 2025

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean and comfortable hotel.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a convenient access to the station. Our room was only one level below the observation deck level. We had a great view of Hamamatsu City. The room itself was spacious, clean, & well-maintained.
Stayed 1 night in Jun 2023

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lay Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

We got upgraded to a bigger room and was welcomed by a paranomic view. The hotel location is just 8mins walk to the Hamamatsu station. Amenities were a 9/10 due to the fact that we are provided those small bottles of shampoo, body lotion etc which may not be so environmental friendly.
Stayed 1 night in May 2024

8/10 Good

Masanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食は余り期待しているレベルではなかった。 それ以外は満足。
Stayed 1 night in Oct 2025

8/10 Good

Miwa

Liked: Staff & service, property conditions & facilities
以前も滞在し、駅から近く、窓から見渡せる浜松の美しい夜景が好きです。施設、アメニティも充実して、過ごしやすさを感じます。 今回の滞在で付け加えさせていただくと、バスルームのカーテンが少し汚れていたこと、壁側に髪の毛が残っていたことです。
Stayed 1 night in Oct 2025

10/10 Excellent

Kosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感もあり、サービスや装備も申し分ありませんでした
Stayed 1 night in Sep 2025

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く、雨の時も移動しやすく大変便利。 部屋からの景色も大変よかったです。 朝食も美味しかった。
Stayed 1 night in Sep 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast.
Stayed 2 nights in Sep 2025

8/10 Good

Ene

Liked: Cleanliness, staff & service, property conditions & facilities
夜中の電車走行音だけが難点。
Stayed 2 nights in Sep 2025

8/10 Good

kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅に近い
Stayed 1 night in Sep 2025

8/10 Good

TOYOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古いがオークラのホスピタリティは味わえる。バストイレの更なる改善に期待したいです。
Stayed 1 night in Sep 2025

10/10 Excellent

Yoshinori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サッカー観戦が目的でスタッフの方からお声がけいただいたり、また部屋をアップグレードしていただき、快適に過ごすことができました。 ビュッフェでの朝食は、種類も豊富で美味しくいただきました。地元の新鮮な野菜とオムレツは毎回楽しみにしています。
Stayed 1 night in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 12 nights in Aug 2025

10/10 Excellent

Seok Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, but the interior is old.
Stayed 1 night in Sep 2025

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅前で 便利
Stayed 1 night in Sep 2025

10/10 Excellent

Norihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食バイキング、種類が豊富で大満足。
Stayed 1 night in Sep 2025

8/10 Good

Rei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のバイキングがいたって普通でしたが、お部屋は快適でした。ありがとうございました。
Stayed 1 night in Aug 2025

10/10 Excellent

NAOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

shigeo

Liked: Amenities
大変心地よく過ごせました。
Stayed 1 night in Aug 2025