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Hamanako Kanzanjionsen Hotel Kikusuitei

3.0 star property
Natural hot springs and outdoor public baths await at this peaceful retreat near Hamanako Palpal Theme Park, where guests can relax with complimentary newspapers

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Photo gallery for Hamanako Kanzanjionsen Hotel Kikusuitei

A modern spa with a wooden deck, a hot tub, and a view of a lake and mountains. - Hamanako Kanzanjionsen Hotel Kikusuitei (Hamamatsu)
A room with tatami flooring, a wooden table, chairs, a view of the sea, and a traditional Japanese-style lamp. - Hamanako Kanzanjionsen Hotel Kikusuitei (Hamamatsu)
A modern interior with a central escalator, a unique geometric ceiling light fixture, and a curved wall design. - Hamanako Kanzanjionsen Hotel Kikusuitei (Hamamatsu)
A traditional Japanese room with tatami flooring, a low table, and shoji screens. - Hamanako Kanzanjionsen Hotel Kikusuitei (Hamamatsu)
An indoor swimming pool with a view of the sea, surrounded by pillars and a tiled floor. - Hamanako Kanzanjionsen Hotel Kikusuitei (Hamamatsu)
Hamanako Kanzanjionsen Hotel Kikusuitei is near Hamanako Palpal Theme Park. Guests can relax in the outdoor public bath or two hot springs, use free in-room WiFi, and enjoy amenities like luggage storage and complimentary newspapers.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

View all photos for East Building, Japanese Style Room for 4 Guests

A traditional Japanese room with tatami flooring, a low table, chairs, a television, and a view of a mountainous landscape through large windows.

East Building, Japanese Style Room for 4 Guests

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

About the neighborhood

Nishi Ward, a neighborhood in Hamamatsu, is home to Hamanako Kanzanjionsen Hotel Kikusuitei. Hamanako Music Box Museum and Hamamatsu JASDF Air Park and Museum are cultural highlights, and some of the area's activities can be experienced at Hamamatsu Flower Park and Hamanako Garden Park. Hamanako Palpal Theme Park and Hamamatsu City Zoo are also worth visiting. Visit our Hamamatsu travel guide
Map
398 Kanzanjicho Nishi-ku, Hamamatsu, Shizuoka, 431-1209

What's nearby

  • A red torii gate in the water with a bridge in the background.
    Lake Hamana
    1 min walk - 0.1 miles
  • A park with a windmill, green grass, trees, a path, and flowers.
    Hamamatsu Flower Park
    10 min walk - 0.6 miles
  • Hamanako Palpal Theme Park
    7 min walk - 0.4 miles
  • Hamamatsu City Zoo
    10 min walk - 0.6 miles
  • Kanzanji Temple
    19 min walk - 1.1 miles

Getting around

  • Mikawa-Ichinomiya Station
    21 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ)
    53 min drive

Restaurants

  • Starbucks
    12 min drive
  • 餃子・ラーメン館
    13 min drive
  • 海幸
    8 min drive
  • Cafe Green Rose
    15 min walk
  • PAKUPAKU大食堂
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Kaiseki meal

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Spa

  • 2 hot springs
  • Hot springs open from noon - 1:00 AM
  • Hot springs water temperature - 106 ºF
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Genkan (entryway)
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from noon to 1:00 AM
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hamanako Kanzanjionsen Hotel Kikusuitei pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hamanako Kanzanjionsen Hotel Kikusuitei?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Hamanako Kanzanjionsen Hotel Kikusuitei?

Check-out is at 10:00 AM.

Where is Hamanako Kanzanjionsen Hotel Kikusuitei located?

Located in Nishi Ward, this ryokan is within a 10-minute walk of Lake Hamana, Hamanako Palpal Theme Park, and Hamanako Music Box Museum. Hamamatsu City Zoo and Hamamatsu Flower Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hamanako Kanzanjionsen Hotel Kikusuitei Reviews

7.4

Good

6.8

Cleanliness

6.8

Amenities

8.0

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 40 reviews
Rating 8 - Good. 16 out of 40 reviews
Rating 6 - Okay. 8 out of 40 reviews
Rating 4 - Poor. 6 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

Reviews

Verified

10/10 Excellent

Shuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very detailed and decent hot spring hotel. The staff of super friendly and helpful. The dining is traditional Japanese style and excellent. The view is very nice and I definitely recommend to my friends
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Ruth Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I came here on a birthday trip and we loved it. When staying here, please ask for the "Shinkan" which is still retro vibes but newer than the older wing. We were first placed in the older part where the room was small and showed clear signs of aging. However, I asked for an upgrade and with immediate friendliness and just a little increase in rate (about 8,000 yen) we were moved to a huge two room Japanese style suite with a lovely view of the lake. The onsen water is salty because of the nearby ocean and leaves skin feeling smooth and moisturized. They had great amenities in the room and fresh flowers decorating the hallway and interior in a lovely way. When I called before arrival to check on our reservation, the staff were super polite and did not make me feel embarrassed about not having perfect pronunciation in Japanese. When we arrived we mentioned that it was a birthday trip for both of us and that my daughter is vegetarian (literally in passing). There was a delicious udon shop nearby where we ate dinner. The futon was comfortable and we had a great sleep. Low and behold at the breakfast the next morning, they had made my daughter's set vegetarian without us even asking, the breakfast salmon and tomato dishes were some of the best Japanese morning food I've had (and I've been here 38 years) and as we checked out they surprised us with a beautiful little birthday bouquet. An older, slightly run down building, with lovely food & amazing service.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Good service!
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Victor Teck Chuan

Old
Stayed 1 night in Jun 2024
Verified

8/10 Good

Audrey

Liked: Cleanliness, staff & service
No lift to ground floor. There's an escalator, but only runs in one direction depending on time of day.
Stayed 1 night in Nov 2024
Verified

8/10 Good

たえこ

Liked: Cleanliness, staff & service, property conditions & facilities
建物が古くはありましたがお部屋は清潔にされてました。 露天風呂が朝と夕と同じたったのが残念でした。
Stayed 1 night in Jul 2026
Verified

8/10 Good

Toshinao

Liked: Staff & service, amenities
スタッフはみなさん親切で風呂も良かったです。
Stayed 1 night in Jun 2026
Verified

4/10 Poor

けいこ

Disliked: Cleanliness, amenities, property conditions & facilities
朝のサービスドリンクは水のみだった。お風呂場にも水無し。高齢者ですが配膳等しっかり働いてるなぁって頑張りを応援する気持ちです。建物が古いのでその分見た目を綺麗にしたり昔の鏡台を何とかして欲しいです。トイレや部屋のお風呂も入りたい気持ちにはなれませんでした。 お風呂は露天風呂も見晴らしが良くて温泉にはまた行きたいと思います。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jui-Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在公車站牌旁邊，交通很方便，溫泉池很棒，房間可以看到湖景
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

また泊まろうとは思わない

朝食付きのリーズナブルな値段でしたが、ちょっと古すぎてリニューアルを必要と思います。 従業員の皆様はとても頑張っている感じでした。
Stayed 1 night in Mar 2025
Verified

8/10 Good

SEIKO

Liked: Cleanliness, property conditions & facilities, room comfort

日の入りと日の出の浜名湖の景色楽しみながらの温泉

朝食付きで女房と1泊しました 夕食は近くの高橋屋でうなぎをいただきました最高！ ホテル鞠水亭の温泉は無色で適温 平日の宿泊でお客様は少な目貸し切り状態のお風呂でした 露天風呂からの浜名湖の景色は素晴らしかった
Stayed 1 night in Feb 2025
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
温泉があるのでゆっくり出来ます。時間も長い。
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応も良く、お部屋も浜名湖に面していたので眺めが良かったです。 築年数はたってると思いますが、お部屋もきれいでした。 露天風呂も浜名湖を眺めながらゆっくり入れて、朝食付きプランでしたが少しずつ色んなおかずがあり、美味しかったです。
Stayed 1 night in May 2024
Verified

6/10 Okay

YASUHIRO

Disliked: Cleanliness, property conditions & facilities
和室の環境が古い感じ
Stayed 1 night in Apr 2024
Verified

6/10 Okay

TOSHIE

Liked: Staff & service
浜松フラワーパークへ行きやすく、夜桜も見られ良かった。
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

???

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
食べ物がおいしくて、食べ過ぎてしまった。ありがとうございました
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Hibi

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
接客は全般的に良い印象でした。 チェックインの時、朝食の時など、温かみのある接客で対応いただきました。 施設は老朽化が進んでおり、部屋付きのお風呂は使えるしろものではありませんでした。逆に大浴場の使用時間が長かったので、そちらを利用させていただきましたが、大浴場も改装前という感じ。
Stayed 1 night in Nov 2022
Verified

8/10 Good

Minori

Liked: Cleanliness, staff & service, amenities
温泉気持ちよかったです！
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

2度目は無いかな

室内の風呂、トイレがボロボロ過ぎて怖い 子供たちが怖くて入れない 凄く寒い 大浴場の男子トイレと女子トイレが隣同士で下が繋がってる？音が丸聞こえ 露天風呂は最高にいい フロント担当も丁寧で実にいい
Stayed 1 night in Jan 2022
Verified

6/10 Okay

HITOSHI

Disliked: Property conditions & facilities

設備の古さ不便さはあるが、それを補うサービスには満足です。

1階にエスカレーターはあるが普段上向き使用なので2階からロビーに降りる手段が階段だけ。 4階の部屋から6階の浴場に行くエレベーターまでの導線が長過ぎる。風呂場のトイレは和風で良い雰囲気なのに、洗浄便座でないのが残念です。 風呂場に給水設備が欲しい。露天風呂は絶景で最高です。部屋のトイレが総タイル張りなので非常に寒いです。朝食のサービスのカレーは絶品で是非アピールする方が良いと思います。
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

客室はぜひ改善を

客室からの浜名湖の眺めはよいが、設備や環境は大いにガッカリだった。空気清浄機はなく、窓に網戸もなく換気の配慮がなかった。古い小型の冷蔵庫はモーターがうるさく夜はコンセントを抜いた。館内節電中とあったが、薄暗いことで施設の老朽化が目立った気もする。
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, room comfort
丁寧でした
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Staff & service
建物、部屋は少し年代を感じた。 1階〜２階がエスカレーター、２階〜エレベーター。1階からエレベーターが有れば良いなぁと思った。 18時までのウエルカムドリンクは嬉しかった。19時くらいまで延長して頂ければ更に嬉しい。 大浴場の眺めが良い。 大浴場に冷水機が欲しい。 朝食のカレーが美味しかった。 和定食も良かった。
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
施設は古さを感じたが、清潔で快適に滞在させていただきました。
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

残念

露天風呂目的での滞在でしたので、男女の浴場の入れ替えがなく、残念でした。今月は、ないとの対応でしたが、出来れば事前にHP等でお知らせがあれば良いと思います。
Stayed 1 night in Feb 2021