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Tensui Saryo

Property class: 3.5

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Photo gallery for Tensui Saryo

A modern lobby with a bar area, tiered seating, and ambient lighting. - Tensui Saryo (Hakone)
Property video
A balcony with a wicker chair, a hot tub, and a view of mountains. - Tensui Saryo (Hakone)
A traditional Japanese room with tatami flooring, a low wooden table with a red runner, a bed with white bedding, and sliding doors with a grid pattern. - Tensui Saryo (Hakone)
A hot tub in a room with large windows and a chair. - Tensui Saryo (Hakone)
Close to Hakone Gora Park and Hakone Open Air Museum, Tensui Saryo provides a coffee shop/cafe, a bar, and more. Treat yourself to spa services, such as a facial, a body treatment, or a massage. Stay connected with free WiFi in public areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Air conditioning
  • Bar
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Semi Western-style Room

A modern hotel room with a large bed, a sofa, a small table, and a sliding glass door leading to a balcony.

Semi Western-style Room

  • Sleeps 2

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese-Style Room, dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

A traditional Japanese room with tatami flooring, a low wooden table with a red runner, a bed with white bedding, and sliding doors with a grid pattern.

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

A traditional Japanese room with tatami flooring, a low table, and a cushioned chair.

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

A hotel room with a large bed, a seating area with a chair and ottoman, a bedside table, a wall-mounted light, and a framed picture on the wall.

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

A hotel room with two beds, a bathroom with a glass shower, and a view of the city.

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

8.6 out of 10
Excellent
(4 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

A traditional Japanese-style room with tatami flooring, a wooden dining table, and a view of mountains through a large window.

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

A compact hotel room with a bed, a sofa, a small table, and a view through a glass door to an outdoor area.

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

A modern hotel room with a large bed, a TV, a sofa, and a dining table.

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Japanese room, Mountain view, Non-smoking Main Building Japanese-Style Room with Semi-Open-Air Onsen and Double Bed

A traditional Japanese-style room with tatami flooring, a low wooden table, a bed with a futon, sliding doors, and a view through a shoji screen.

Luxury Japanese room, Mountain view, Non-smoking Main Building Japanese-Style Room with Semi-Open-Air Onsen and Double Bed

  • Sleeps 7
  • 1 Double Bed and 1 Double Futon

View all photos for Queen room, No view, Non-smoking ([Main Building] Japanese Modern Queen Bed)

A hotel room with a bed, two chairs, a small ottoman, a wall-mounted light, and a framed picture.

Queen room, No view, Non-smoking ([Main Building] Japanese Modern Queen Bed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

A hotel room with two beds, a TV, a desk, and a large window.

[Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

A modern room with a sofa, a bed, and a sliding glass door leading to a deck.

[Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

A modern hotel room with a sliding glass door leading to a balcony, a small seating area with a table and chairs, and a visible bathroom with a shower.

[Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Main Building] Double Room with Open Air Bath, Special New Year Kaiseki Included, Non Smoking

A compact hotel room with a bed, a sofa, a small table, and a view through a glass door to an outdoor area.

[Main Building] Double Room with Open Air Bath, Special New Year Kaiseki Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building] Japanese-Western Style, Partial Open Air Bath, Special New Year Kaiseki, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table with a red runner, a bed with white bedding, and sliding doors with a grid pattern.

[Main Building] Japanese-Western Style, Partial Open Air Bath, Special New Year Kaiseki, Non Smoking

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Futons

View all photos for [Main Building]Japanese-Style (Private Bath, Mountain View), Special New Year Kaiseki, Non Smoking

A hotel room with a large bed, a sofa, a chair, and a TV. There is a window with a view of the city at night.

[Main Building]Japanese-Style (Private Bath, Mountain View), Special New Year Kaiseki, Non Smoking

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Twin Room with Stone Bathtub, Special New Year Kaiseki Included, Non Smoking

A modern hotel room with a large bed, a sofa, a TV, and a wooden floor.

[Main Building] Twin Room with Stone Bathtub, Special New Year Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Opne-Air Bath , Special New Year Kaiseki, Non Smoking

A balcony with wicker chairs, a table with two glasses and a bouquet, and a hot tub.

[Main Building] Japanese Style Superior with Opne-Air Bath , Special New Year Kaiseki, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Queen Room with Tatami and Private Shower, Special New Year Kaiseki, Non Smoking

A hotel room with a large bed, a bedside table, a mirror, and a wall-mounted light fixture.

[Main Building] Queen Room with Tatami and Private Shower, Special New Year Kaiseki, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Japanese-Style Room, Special New Year Kaiseki Included, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table, a television, and sliding doors.

[Main Building] Japanese-Style Room, Special New Year Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Annex]A Deluxe Twin, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

A modern hotel room with a bed, a sofa, a TV, and a small table with a vase.

[Annex]A Deluxe Twin, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

A modern hotel room with a sofa, a TV, and a bed.

[Annex] B JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

A modern living room with a sofa, a small table, and a balcony with a view of the mountains.

[Annex] S JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Main Building] Japanese-Western Style, Partial Open Air Bath, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese-Western Style, Partial Open Air Bath, Premium Kaiseki Included, Non Smoking

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area, Private Shower, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Queen Room with Tatami Area, Private Shower, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Twin Room with Stone Bathtub, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese Style Superior with Roten buro, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room with Open Air Bath, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Double Room with Open Air Bath, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japan-Style (Private Bathroom, Mountain View), Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building]Japan-Style (Private Bathroom, Mountain View), Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese-Style Room, Premium Kaiseki Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese-Style Room, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Annex]A Deluxe Twin, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex]A Deluxe Twin, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex] B JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex] S JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

About the neighborhood

Located in Gora, a neighborhood in Hakone, Tensui Saryo is near a train station and near theme parks. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. Visit our Hakone travel guide
Map
1320-276 Gora , Hakone, Kanagawa, 250-0408

What's nearby

  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • A fountain surrounded by a flower garden, benches, and a mountainous backdrop.
    Hakone Gora Park
    5 min walk - 0.3 miles
  • A bamboo forest with moss-covered rocks and a pebbled ground.
    Hakone Museum of Art
    9 min walk - 0.5 miles
  • A public square with a reflective water feature, modern sculptures, and a museum entrance.
    Hakone Open Air Museum
    15 min walk - 0.8 miles
  • A hot spring with water flowing over rocks and steam rising from the water.
    Hakone Kowakien Yunessun
    4 min drive - 1.3 miles

Getting around

  • Hakone Gora Station
    1 min walk
  • Kowakidani Station
    4 min drive
  • Haneda Airport (HND)
    128 min drive

Restaurants

  • The Hakone Open-Air Museum Café
    20 min walk
  • 箱根餃子センター
    8 min walk
  • 金沢まいもん寿司箱根強羅店
    12 min walk
  • CAFE Ryusenkei
    14 min walk
  • 鮨・天麩羅 風月
    3 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping (for a fee)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM

Early check-in subject to availability

Early check-in fee: JPY 3300

Check-out

Check-out before 10:00 AM

Late check-out subject to availability

Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Additional fee: JPY 150 per person, per night

We have included all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

  • Early check-in fee: JPY 3300 (subject to availability)
  • Late check-out fee: JPY 3300 (subject to availability)
  • Housekeeping fee: JPY 4400 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Frequently asked questions

Is Tensui Saryo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Tensui Saryo?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Early check-in is available for a fee of JPY 3300 (subject to availability). After-hours check-in is not available.

What time is check-out at Tensui Saryo?

Check-out is at 10:00 AM. Late check-out is available for JPY 3300 (subject to availability).

Where is Tensui Saryo located?

Located in Gora, this hotel is within 1 mi (2 km) of Hakone Gora Park, Hakone Kowakien Yunessun, and Hakone Open Air Museum. Hakone Museum of Art and Hakuundo Chaen are also within 15 minutes. Hakone Gora Station is only a 2-minute walk and Kowakidani Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tensui Saryo Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 142 out of 229 reviews
Rating 8 - Good. 52 out of 229 reviews
Rating 6 - Okay. 18 out of 229 reviews
Rating 4 - Poor. 10 out of 229 reviews
Rating 2 - Terrible. 7 out of 229 reviews

Reviews

Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The dinner was delicious. And the private onsen was amazing.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for the Hakone loop. We had a great stay and enjoyed the experience!
Stayed 1 night in May 2026
Verified review

8/10 Good

Maria del Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel has many amenities but it’s very busy, and you have to make a reservation to use them. We didn’t find any available time to use any of them during our stay. Consider also making reservation for breakfast and dinner. Be mindful that all restaurants around the area require reservation as well.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 5min walk from Gora Station, beautiful Hotel with Onsens lovely staff. Amazing Japanese breakfast! Definitely would stay here again!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Vincent Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room for 4, loved our private onsen, and the kaiseki meal was a highlight!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Ashley

Liked: Staff & service, amenities, property conditions & facilities
The only reason I couldn’t give 5 stars is because my floors weren’t clean when I checked in. Staff, location, everything else was amazing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Private Onsen was small but nice! Beds were stiff and so were pillows. All the amenities were nice. Loved the bar foot soak!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Gorgeous hotel, impeccable service, wonderful location. The bedrock bath and foot bath bar were major highlights of our stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tian Qing Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, full toiletries amenities. Good facilities and appreciate the foot bath counter.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the train station and ropeway. Quiet area at night but it has a good bar and facilities. With a restaurant / coffee opposite.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
Room was perfect, as was the location especially being a three minute walk from the train station. Hotel bar is lovely, restaurant is so-so but there’s a few great dining options down the road, as well as a Lawsons. Would absolutely stay again.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Atsufumi

Liked: Cleanliness, staff & service, amenities
Need improve WiFi connectivity. Others are excellent. Good hospitality, nice onset and awesome dinner and breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ryokan situated in a beautiful part of Hakone. The area in general is hilly and difficult to get around but that’s true of anywhere in Hakone. This is located very close to Gora station which is as convenient as it gets whether you want to sightsee in Owakudani or head back towards Odawara station. The dinner and breakfast are very generous serving hearty regional cuisine. The amenities are top notch and exactly what you want for your Ryokan getaway.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Grendel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Irene

Liked: Cleanliness, amenities
The meals were excellent except for the dinner the second night. The foot bath bar was great! The room was very large. There were some issues with the in room tub. It turned off on its own, then I had staff fix it for me. However, the automatic setting was set to 40 degrees Celsius, which was way too hot. There was no explanation of how it worked. It ended up being difficult to use.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

luisaylen

Liked: Cleanliness, staff & service, amenities
This was a great experience, but i was expecting the hotel to be a little bit newer.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a private outdoor bath in each room makes this a good option for travelers with tattoos.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was spacious and clean. Loved the private balcony onsen bath, worth every penny. Restaurants and stores all within walking distance. We didn't even have to rent a car.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely helpful staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the annex and it was beautiful. The Onsen bath on the outside deck was amazing and the room spacious with comfortable beds. I would definitely stay again. Thank you
Stayed 1 night in May 2026