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Suiun

4.0 star property
Ryokan with a full-service spa, steps from Hakone Gora Park

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Photo gallery for Suiun

Lobby
Premium bedding, in-room safe, desk, free WiFi
Premium bedding, in-room safe, desk, free WiFi
Front of property
Premium bedding, in-room safe, desk, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Separate bathtub and shower
Bidet
Hair dryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Separate bathtub and shower
Bidet
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Twin Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Private Open-Air Bath

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Separate bathtub and shower
Bidet
Hair dryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Private Open-Air Bath

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Separate bathtub and shower
Bidet
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

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Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,458 reviews
Hakone Kowakien TEN-YU

About the neighborhood

Map
1300-61 Gora, Hakone, Kanagawa, 250-0408

What's nearby

  • Hakone Gora Park - 1 min walk - 0.0 miles
  • Hakone Open Air Museum - 10 min walk - 0.6 miles
  • Hakone Kowakien Yunessun - 18 min walk - 1.0 mile
  • Ōwakudani - 3 min drive - 1.0 mile
  • Hakone Ropeway - 6 min drive - 2.9 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 7 min walk
  • Haneda Airport (HND) - 103 min drive

Restaurants

  • ‪COFFEE CAMP - ‬8 min walk
  • ‪GORA BREWERY & GRILL - ‬3 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根銀豆腐 - ‬7 min walk
  • ‪NINJA CAFE FUMA - ‬6 min walk

About this property

Suiun

Upscale ryokan near Hakone Gora Park
Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Suiun provides an indoor mineral hot spring (onsen), a garden, and a sauna. Treat yourself to spa services, such as a body scrub, aromatherapy, or a facial. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • A 24-hour front desk, luggage storage, and a front-desk safe
  • An elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Suiun offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Kaiseki meal

Things to do

  • Full-service spa
  • Sauna

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Suiun Inn Hakone
Suiun Hakone
Ryokan Suiun Hakone
Hakone Suiun Ryokan
Ryokan Suiun
Suiun Inn
Suiun Ryokan
Suiun Hakone
Suiun Ryokan Hakone

Frequently asked questions

Is Suiun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Suiun?

Self parking is free at this property.

What time is check-in at Suiun?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Suiun?

Check-out is at 11:00 AM.

Where is Suiun located?

Located in Gora, this spa ryokan is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.3 mi (2.1 km) away. Hakone Gora Station is 7 minutes by foot and Kowakidani Station is 23 minutes.

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Suiun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 121 reviews
Rating 8 - Good. 12 out of 121 reviews
Rating 6 - Okay. 1 out of 121 reviews
Rating 4 - Poor. 1 out of 121 reviews
Rating 2 - Terrible. 4 out of 121 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Excellent staffs and services, all areas are cleaned well, free flow of drinks and snacks, pillow choices, great dinner and breakfast.
Stayed 1 night in Apr 2025

10/10

Excellent service! Amazing staff. Wonderful accommodations! So many great things offered here for free and such a lovely relaxing environment.
Stayed 1 night in May 2025

10/10

Beautiful property Breakfast and dinner amazing. Private onsen bath in the room is perfect and relaxing . Highly recommended.
Stayed 1 night in Mar 2025

10/10

It’s a very special experience, the hotel’s location is perfect and it’s like a private setting. It’s very worthwhile.
Stayed 1 night in May 2025

10/10

Loved our stay! Helpful and friendly staff. The property also has amazing amenities
Stayed 1 night in Mar 2025

10/10

Nice and good service and good food
Stayed 1 night in Mar 2025

10/10

I enjoyed my time at Suiun. Some of the staff speak English, which was helpful. I will book a room here if I visit Hakone again.
Stayed 1 night in Apr 2025

10/10

Wonderful staff facilities and dinner and breakfast
Stayed 1 night in Feb 2025

10/10

The Onsen had both private and public baths, as well as an open air bath attached to your room. We also enjoyed a massage that was very relaxing. The food was very good as well.
Stayed 1 night in Apr 2025

10/10

We loved this ryokan experience. Our room was spacious and beautifully designed. Staff were friendly and welcoming. Our room had its own onsen with hot spring water. We were given yukatas to wear throughout the hotel. Meals were excellent with personal service and kaiseki dinners. All in all, a great Japanese experience.
Stayed 2 nights in May 2025

10/10

Friendly staff and very clean property
Stayed 2 nights in Dec 2024

8/10

Great staff and very clean!
Stayed 1 night in Dec 2024

10/10

I would love to stay more than one night but without breakfast and dinner
Stayed 1 night in Feb 2025

10/10

Friendly, helpful staff and a lovely suite - wish we could have stayed longer!
Stayed 1 night in Nov 2024

10/10

The room was spacious, clean and as shown in the images. It had everything we needed and was very comfortable. The service at Suiun was exceptional with friendly staff. It was a pleasure staying at Suiun and we would recommend this hotel to anyone visiting Hakone.
Stayed 1 night in Feb 2025

10/10

The staff were very friendly and the accommodation was nice. The free ramen was also delicious.
Stayed 1 night in Jan 2025

10/10

Incredible stay! Never been to a ryokan before, but for the service, amenities, and room we got it feels like it should have been much more expensive.
Stayed 1 night in Dec 2024

10/10

We are really grateful the staff helped us get a dinner and breakfast plan in the last minute, it turned out to be the best meal we had in Japan during our 1-week trip.
Stayed 1 night in Nov 2024

2/10

If you are vegetarian and don’t speak the language don’t even bother with this facility, we paid $400/night - staff was super unhelpful in finding a place to eat and arrange for taxi ride to the train station, unusual for a country who is so customer focused.
Stayed 1 night in Mar 2025

8/10

Clean. Quiet.
Stayed 2 nights in Feb 2025

10/10

Fantastic hotel with public and private baths and the included meals were amazing.
Stayed 1 night in Aug 2024

10/10

One of the most beautiful places I have ever stayed in as part of a longer trip in Japan. Traditional, peaceful and in an excellent location. Wonderful staff and delicious food.
Stayed 2 nights in Nov 2024

10/10

Super nice onsen hotel in a traditional atmosphere. The staff were very polite and attentive. The rooms are spacious and the private onsen on the balcony is a definite highlight. The breakfasts are huge!
Stayed 3 nights in Oct 2024

10/10

Amazing hotel. Probably one of the best we’ve stayed in. The dinner and breakfast was 10/10 and the Onsen in the room was great.
Stayed 1 night in Oct 2024

10/10

Very good
Stayed 2 nights in Jan 2025