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Sansuirou

5.0 star property
Luxury ryokan with free valet parking and a bar

Choose dates to view prices

Photo gallery for Sansuirou

Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring) | Bathroom | Separate tub and shower, free toiletries, hair dryer, slippers
Exterior detail
1 bedroom, in-room safe, desk, laptop workspace
Interior entrance
Courtyard
Surrounded by Fuji-Hakone-Izu National Park, Sansuirou offers a serene retreat with an indoor mineral hot spring (onsen), shopping on site, and a garden. Guests can unwind at the 24-hour public bath or stay connected with in-room WiFi while enjoying the nearby Hakone Shrine and Atami Sun Beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)

1 bedroom, in-room safe, desk, laptop workspace

Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring)

Highlights

Yard
Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Style Deluxe Suite (Momoyama-dai)

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Deluxe Suite (Momoyama-dai)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 130 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Standard Room 12+4 (Juraku-dai), Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 31 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Standard Room with Open Air Bath (Juraku-dai), Non Smoking

Highlights

Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 31 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm

Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm | 1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Deluxe Suite with Beds (Momoyama-dai) 130sqm

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Separate bathtub and shower
  • 130 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Large Twin Beds and 4 Twin Futons

View all photos for Tokiwadai Yadorigi Modern Japanese Western Style Room

1 bedroom, in-room safe, desk, laptop workspace

Tokiwadai Yadorigi Modern Japanese Western Style Room

  • Sleeps 4

View all photos for Special Room With Open-Air Bath (Main Room + Western-Style Living Room + Bedroom 130sqm) Momoyamadai

1 bedroom, in-room safe, desk, laptop workspace

Special Room With Open-Air Bath (Main Room + Western-Style Living Room + Bedroom 130sqm) Momoyamadai

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 130 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Special 3 Japanese-Style Rooms With Beds (Main Room + Secondary Room+ Sub-Room,130sqm) Momoyamadai

1 bedroom, in-room safe, desk, laptop workspace

Special 3 Japanese-Style Rooms With Beds (Main Room + Secondary Room+ Sub-Room,130sqm) Momoyamadai

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 130 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for 2 Japanese-Style Rooms With Beds (Main Room + Sub-Room / 68sqm) Momoyamadai, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

2 Japanese-Style Rooms With Beds (Main Room + Sub-Room / 68sqm) Momoyamadai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 68 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Modern Japanese-Western-Style Room (Ryukyu Tatami+ Twin Beds / 60sqm) Tokiwada, Non Smoking

Modern Japanese-Western-Style Room (Ryukyu Tatami+ Twin Beds / 60sqm) Tokiwada, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Modern Japanese-Western-Style Room (Ryukyu Tatami+ Twin Beds / 60sqm) Tokiwada, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 60 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Modern Japanese-Western-Style Room (Ryukyu Tatami + Twin Beds / 51sqm) Tokiwadai, Non Smoking

Modern Japanese-Western-Style Room (Ryukyu Tatami + Twin Beds / 51sqm) Tokiwadai, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Modern Japanese-Western-Style Room (Ryukyu Tatami + Twin Beds / 51sqm) Tokiwadai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 51 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese-Style Room With An Open-Air Bath & Beds (Main Room + Secondary Room/ 64sqm) Jurakudai

Japanese-Style Room With An Open-Air Bath & Beds (Main Room + Secondary Room/ 64sqm) Jurakudai | 1 bedroom, in-room safe, desk, laptop workspace

Japanese-Style Room With An Open-Air Bath & Beds (Main Room + Secondary Room/ 64sqm) Jurakudai

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 64 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for [Refresh / with hot spring open-air bath] Japanese-style room with bed Juraku-dai, Non Smoking

[Refresh / with hot spring open-air bath] Japanese-style room with bed Juraku-dai, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

[Refresh / with hot spring open-air bath] Japanese-style room with bed Juraku-dai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 50 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 1 Japanese-Style Room With An Open-Air Bath (Main Room + Entrance / 50sqm) Jurakudai, Non Smoking

1 Japanese-Style Room With An Open-Air Bath (Main Room + Entrance / 50sqm) Jurakudai, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

1 Japanese-Style Room With An Open-Air Bath (Main Room + Entrance / 50sqm) Jurakudai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 50 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for 2 Japanese-Style Rooms With Beds (Main Room = Secondary Room / 64sqm) Jurakudai,Non Smoking

2 Japanese-Style Rooms With Beds (Main Room = Secondary Room / 64sqm) Jurakudai,Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

2 Japanese-Style Rooms With Beds (Main Room = Secondary Room / 64sqm) Jurakudai,Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 64 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for [ Refresh guest room] Japanese-style room with bed ( 58sqm) Juraku-dai, Non Smoking

[ Refresh guest room] Japanese-style room with bed ( 58sqm) Juraku-dai, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

[ Refresh guest room] Japanese-style room with bed ( 58sqm) Juraku-dai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 58 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese-style room 12 Tatami (50sqm) Juraku-dai, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Japanese-style room 12 Tatami (50sqm) Juraku-dai, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • 52 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Stay Without Meals,Run Of The House Japanese-Style Room] Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

[Stay Without Meals,Run Of The House Japanese-Style Room] Non-Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 4 Twin Futons

View all photos for Jurakudai Japanese Style Room Non Smoking

Dining

Jurakudai Japanese Style Room Non Smoking

  • Sleeps 3

View all photos for Jurakudai Japanese Western Style Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Jurakudai Japanese Western Style Room Non Smoking

  • Sleeps 2

View all photos for Jurakudai Japanese Style Room With Open Air Bath Non Smoking

Spa

Jurakudai Japanese Style Room With Open Air Bath Non Smoking

  • Sleeps 3

View all photos for Genji Annex Japanese Western Style Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Genji Annex Japanese Western Style Room Non Smoking

  • Sleeps 4

View all photos for Jurakudai Japanese Western Style Room With Open Air Bath Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Jurakudai Japanese Western Style Room With Open Air Bath Non Smoking

  • Sleeps 2

View all photos for Momoyamadai Japanese Western Room Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Momoyamadai Japanese Western Room Non-Smoking

  • Sleeps 3

View all photos for Tokiwadai Koubai Modern Japanese Western Style Room With Shower Booth

1 bedroom, in-room safe, desk, laptop workspace

Tokiwadai Koubai Modern Japanese Western Style Room With Shower Booth

  • Sleeps 3

View all photos for MomoyamaDai Japanese Western Style Special Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

MomoyamaDai Japanese Western Style Special Room Non Smoking

  • Sleeps 6

View all photos for Momoyama-Dai Japanese Wesrtern Style Room With Open-bath Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Momoyama-Dai Japanese Wesrtern Style Room With Open-bath Non Smoking

  • Sleeps 4

View all photos for Run Of House(Japanese Style Room Or Japanese Western Style)

1 bedroom, in-room safe, desk, laptop workspace

Run Of House(Japanese Style Room Or Japanese Western Style)

  • Sleeps 4

About the neighborhood

Map
673 Miyakami Yugawara, Ashigarashimo, Yugawara, Kanagawa-ken, 259-0314

What's nearby

  • Lake Ashi - 13 min drive - 6.4 miles
  • Hakone Shrine - 18 min drive - 7.7 miles
  • Hakone Kowakien Yunessun - 30 min drive - 10.6 miles
  • Hakone Open Air Museum - 31 min drive - 10.8 miles
  • Hakone Gora Park - 32 min drive - 11.2 miles

Getting around

  • Yugawara Station - 5 min drive
  • Kowakidani Station - 17 min drive
  • Haneda Airport (HND) - 82 min drive

Restaurants

  • ‪DAMMTRAX CAFE - ‬11 min drive
  • ‪エクシブ湯河原離宮 マレッタ - ‬2 min drive
  • ‪ビールスタンドかどや - ‬2 min drive
  • ‪湯河原惣湯 - ‬2 min drive
  • ‪エクシブ湯河原 離宮 華暦 - ‬2 min drive

About this property

Sansuirou

Luxury ryokan near Fuji-Hakone-Izu National Park
Located close to Hakone Shrine and Atami Sun Beach, Sansuirou provides an indoor mineral hot spring (onsen), shopping on site, and a garden. For some rest and relaxation, visit the 24-hour public bath. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and conference space.
You'll also find perks like:
  • Free self parking and valet parking
  • Hot springs on site, 1 meeting room, and a vending machine
  • A ballroom, free newspapers, and a banquet hall
Room features
All 57 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with separate tubs/showers and toilets with electronic bidets
  • 26-inch flat-screen TVs with digital channels
  • Refrigerators, coffee grinders, and children's dinnerware

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge

Things to do

  • Hot springs
  • Piano
  • Shopping

Family friendly

  • Children's dinnerware
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river

Spa

  • 24-hour public bath
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 3 buildings
  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels

Food and drink

  • Coffee grinder
  • In-room dining only
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Sansuirou
Sansuirou Ryokan
Sansuirou Ryokan Yugawara
Sansuirou Yugawara
Sansuirou Ryokan
Sansuirou Yugawara
Sansuirou Ryokan Yugawara

Frequently asked questions

Is Sansuirou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sansuirou?

Self parking and valet parking are free at this property.

What time is check-in at Sansuirou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Sansuirou?

Check-out is at 11 AM.

Where is Sansuirou located?

Situated on a river, this luxury ryokan is within 9 mi (15 km) of Fuji-Hakone-Izu National Park, Lake Ashi, and Atami Sun Beach. Hakone Shrine and Mishima Sky Walk are also within 12 mi (20 km).

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Sansuirou Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 23 out of 60 reviews
Rating 8 - Good. 24 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 3 out of 60 reviews
Rating 2 - Terrible. 5 out of 60 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious and beautifully presented meals served by friendly and helpful staff. Scenic onsen- a lovely stay.
Stayed 1 night in Apr 2024

8/10 Good

Satoko

Liked: Cleanliness, staff & service, property conditions & facilities
外国人の友人を含め、4名で宿泊させていただきました。お部屋は程よい大きさで、３部屋に区分されていましたので、プライバシーも守られ満足でした。 ただお部屋のベッドルームと入口の電気が切れていたのが残念でした。すぐに対応はしてくださいましたが、事前に確認しておいてほしかったです。 お料理は夜も朝も程よい量で、美味しくいただきました。 また機会があれば宿泊したいと思いました。
Stayed 1 night in Jul 2025

10/10 Excellent

Masaru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理も美味しく、旅館の方の応対も丁寧で、非常に良かったです。
Stayed 1 night in Dec 2024

8/10 Good

Tatsuya

Liked: Cleanliness, staff & service, amenities
とてもよい一泊を過ごさせて頂きました。ビュッフェではないお料理を望んでいたので、とても満足させて頂きました、ありがとうございました。
Stayed 1 night in May 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

お高めな旅館です。

還暦祝いで仲間と来ました。半露天風呂が温泉だと思っていたら、大浴場だけ温泉でした。お値段は、安くないので、ちょっとがっかりしましたが、大浴場は、良いと思います。８階は、男女入替えで2階は、男性、女性用とあります。夕方５時から一時間だけ生ビールの無料サービスや、コーヒーや紅茶はいつでも飲めますが、食後のデザートサービス等は、良かったです。　今は、改修工事中で、残念でしたが、旅館のお気遣いは、ありました。 　リピーターは、多いようです。
Stayed 1 night in Jan 2023

8/10 Good

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities
全体的には良かったが、規模が大きく自分の好みとは少し違っていました
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

風情があります。

非常に良い旅館でした。 特に屋上の露天風呂は最高‼️ 2間有る最高級お部屋の追加人分として予約しましたが、割引が効いたお部屋の方が新しかったです 食事も大変美味しく、ロビーでは時間帯ごとに様々なサービス有り、特に17時〜18時の湯上がりビール🍺は最高でした。また行きたいです。 　ただ、外観がちょっと残念。「えー！」と思ったほどです。
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Disliked: Room comfort

温泉自体はよかったです。

宿に到着してから部屋に通されるまで結構待ちました。また、布団が硬くて眠れませんでした。ベッドの部屋にしたらまた違うのでしょうか。露天風呂付の部屋で、露天風呂はよかったですが、ほかの部屋の設備は取り立ててよいところはないように思いました。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉とおもてなし

温泉もお客様の対応も最高でした。 ゆっくり出来ました。 また利用したいです。
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

まあまあ、かな

屋上の展望露天風呂はすごく良かった。ただし男女入れ替え制で、女性の入れる時間は夜間早朝のみだった。食事は普通です。悪くないが普通。コスパはやや微妙。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

心地良かったです。

とても心地よく過ごしやすかったです。お花もたくさん飾られていて、気の良いお部屋で嬉しかったです。ありがとうございました。
Stayed 1 night in Jun 2019

8/10 Good

Shunji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

センチメンタルジャーニーでした

たいへんよかったです。一人旅になってしまったけど、退屈せずに済みました。チャンスがあればまた行きたいです。
Stayed 3 nights in May 2019

10/10 Excellent

KM, Costa Mesa, Ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and great experience. We planned to come here half way through our trip to relax on our honeymoon. The staff was friendly and a good amount knew English. They were very accommodating. My husband has size 11 feet so they got him bigger house shoes. The Onsen view was amazing. For a women go up early in the morning as the sun is rising and it is an amazing view. The food was not only stunning but tasted devine! It was a great place to relax for a few days before we headed into Tokyo. It was truly a wonderful experience and I highly recommend coming here.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop Onsen is breathtaking. One of the most calming, beautiful experiences of my life.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

不愉快極まりない宿

・到着時、車から降りて2F迄案内されたあと、部屋に案内されるのを待つ４組のお客さんがいらして、何のもてなしもなく只々約15分も待たされた。 ・決められた時間に食事会場に行き、朝食を頂いたのですが、仲居さんは、こちらが食べている中、空いたお皿を何も言わず、どんどん片付けてしまう。こんな旅館は初めてです。全体として若い仲居さんばかりであったが、教育がされておらず、2名で1泊11万円の高級旅館に値しない。全くお勧め出来ません。
Stayed 1 night in Feb 2019

6/10 Okay

SOOJUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

요리료칸 다른 것은 글쎄요? 어쨌든 잘 쉬다왔습니다.

밥이 상당히 늦게 나옵니다 인내심 탑재하고 가세요. 저녁식사하러갔더니 기다리는것 포함 2시간동안 식사했네요. 사실 료칸이 처음이라 원래 이런줄 알고 편안히 앉아서 얘기나누고 있었는데, 허리가 아파서 일어날 수밖에 없었습니다. 나오려니까 디저트를 가져다주겠다고 다시 앉으라고해서 디저트까지 먹고 나왔습니다. 맛있었어요. 프랑스에서도 이렇게 오래앉아있어본적이 없었는데 신박한 경험이었습니다. 저녁에는 12반, 아침에는 7반으로 음식은 아름답고 다양하게 나옵니다. 일손부족으로 빠른 서비스는 없지만 일단은 친절합니다. 다만, 영어가 전혀 통하지않아 기본적인 숙박시설 안내가 어려우니 일본어가 어려운 분들은 저처럼 고생하지마시고 영어 통하는 하코네가세요. 방 크기는 굴러다녀도 좋을만큼 크지만, 난방이 수동조절이라 자다가 일어나서 불을 낮춰야하는 번거로움이 있습니다. 참, 여기에 게시된 호텔 사진들과 구글에서 확인할 수 있는 사진들 일부는 현재 없는 것이 많습니다. 1. 식사는 7층 식당에서 먹고, 방으로 가져다주지 않습니다. 2, 발코니 전용욕조가 사라진 대신, 방 안쪽에 5공시대 고문실같은 시커먼 욕실하나가 딸려있습니다. 저는 매화방으로 예약했는데, 전용욕조를 기대하고 갔지만 한번도 사용하지 않았습니다. 3. 메인사진에 있는 노천탕은 숙박빌딩과는 다른 빌딩 옥상에 있습니다. 대욕탕말고 2층이었나? 처음 체크인할때 앉는 소파있는 곳 옆 연결통로를 통해 가실 수 있고, 여자입실 시간과 남자입실시간이 다릅니다. 4. 이곳에서 하코네로 가려면 산을 타야하는데, 택시기사와 흥정결과 10만원에 다녀올 수 있으니 참고하세요.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

概ね満足

基本的な設備に関しては満足。 部屋食をお願いしたが、都度都度仲居さんの出入りが必要で余り落ち着いて食事が出来なかった。
Stayed 1 night in Nov 2018

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic Deception

This hotel had a very rustic(musty) experience. Unfortunately with our sons allergies and the staffs inability to understand that we requested to leave after only being there a few hours.I spoke with the manager(translator) that evening after dinner at which point I was led to believe that they would refund the second night. They checked us out first thing in the morning and we moved to another hotel. This was all seamless except for the fact that they did not refund the second night. When confronted by Hotels.com the hotel denied that we even checked out. This hotel is up a mountain in the middle of nowhere and in order to leave they need to call you a ride to the train station. They even packed our bags in the car for us. Checking in and leaving were the best part of the service. The staff were in tears over our experience and were very concerned for our child's safety. Management on the other hand was more concerned with getting us out and turning the room around. This hotel is not cheap and i am out over $900CAD. Do not stay here.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

ほぼ満足です

古くてもきちんとメンテナンスしてあり、お料理やお風呂等はとてもよかったです。 お出迎えやお見送りは良かったのですが、お部屋の担当の方のお話に納得できない点がありました。 他の部屋の担当もしているので忙しいため、布団を上げる時間は○時にして欲しいなどというのはそちら側の都合で宿泊客には関係のないことではないかと思います。 ホテルとしてはまた伺いたいと思うところでした。
Stayed 1 night in Aug 2018

10/10 Excellent

Kouji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

おもてなしを体験

接客と料理が素晴らしかった。 お部屋で食事、しかも、懐石風に出されて、とても楽しく、美味しく頂きました。
Stayed 1 night in Jul 2018

8/10 Good

Dima, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Japanese experience. The hotel staff is very nice. Real enjoyed hot springs. 5-7p.m. free beer is a great deal.
Stayed 2 nights in Jul 2018

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to Relax!

Excellent service and Ryokan! Staff were extremely attentive and helpful with our needs, would come back again!
Stayed 1 night in Jun 2018

10/10 Excellent

hank, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゼミ旅行

素泊まりで大部屋のプランだったのですが、部屋が予想を超える広さ、綺麗さで、露天風呂もホスピタリティも文句なしの最高のホテルでした。
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No charm no restaurant no hotel life at all Very expensive for what it is! I didn't like this experience I don't recommend this place Far from everything and the building is ugly

10/10 Excellent

Rebekah, B

Liked: Cleanliness, property conditions & facilities, room comfort

Very pretty hotel

Very remote location. Peaceful and relaxing. Recommend a private spa bath.

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