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Marroad Hakone

3.0 star property
Hotel with free parking, near Hakone Kowakien Yunessun

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Photo gallery for Marroad Hakone

Front of property - evening/night
In-room safe, blackout drapes, iron/ironing board, free WiFi
Hot springs
Front of property
Breakfast and dinner served, French cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout drapes, iron/ironing board, free WiFi

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

Highlights

Free rollaway/extra beds
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

In-room safe, blackout drapes, iron/ironing board, free WiFi

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) | In-room safe, blackout drapes, iron/ironing board, free WiFi

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout drapes, iron/ironing board, free WiFi

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • 70 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

In-room safe, blackout drapes, iron/ironing board, free WiFi

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

In-room safe, blackout drapes, iron/ironing board, free WiFi

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout drapes, iron/ironing board, free WiFi

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

In-room safe, blackout drapes, iron/ironing board, free WiFi

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

Highlights

Free rollaway/extra beds
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
  • 28 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout drapes, iron/ironing board, free WiFi

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

Highlights

Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Digital channels
Daily housekeeping
In-room safe
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

What's nearby

  • Hakone Gora Park - 6 min walk - 0.4 miles
  • Hakone Open Air Museum - 2 min drive - 1.3 miles
  • Ōwakudani - 3 min drive - 1.5 miles
  • Hakone Kowakien Yunessun - 4 min drive - 1.6 miles
  • Pola Museum of Art - 5 min drive - 2.0 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 10 min walk
  • Haneda Airport (HND) - 104 min drive

Restaurants

  • ‪COFFEE CAMP - ‬10 min walk
  • ‪みょうじん - ‬4 min drive
  • ‪やまひこ鮨 - ‬4 min drive
  • ‪GORA BREWERY & GRILL - ‬10 min walk
  • ‪リビングルーム - ‬5 min walk

About this property

Marroad Hakone

Hotel near Hakone Open Air Museum
Near Hakone Kowakien Yunessun, Marroad Hakone provides an indoor mineral hot spring (onsen), a terrace, and a bar. For some rest and relaxation, visit the sauna. The on-site French cuisine restaurant, Voyageur, offers breakfast and dinner. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Continental breakfast (surcharge), free train station pick-up, and hot springs on site
  • Smoke-free premises, an elevator, and a water dispenser
Room features
All guestrooms at Marroad Hakone boast comforts such as free WiFi and safes.
Other amenities include:
  • Designer toiletries, showers, and hair dryers
  • LED TVs with digital channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 6:00 PM
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 3,630 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3630 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Frequently asked questions

Is Marroad Hakone pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Marroad Hakone?

Self parking is free at this property.

What time is check-in at Marroad Hakone?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Marroad Hakone?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Marroad Hakone located?

Located in Gora, this hotel is within 1 mi (2 km) of Hakone Museum of Art and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.5 mi (2.4 km) away. Hakone Gora Station is 10 minutes by foot.

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Marroad Hakone Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 84 out of 287 reviews
Rating 8 - Good. 138 out of 287 reviews
Rating 6 - Okay. 47 out of 287 reviews
Rating 4 - Poor. 12 out of 287 reviews
Rating 2 - Terrible. 6 out of 287 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever
Stayed 1 night in May 2025

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is recently decorated and room is very clean and tidy
Stayed 1 night in Feb 2025

8/10 Good

Hon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2025

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Very pleased. Breakfast was an extraordinary value
Stayed 1 night in Feb 2025

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Stayed 2 nights in Mar 2025

8/10 Good

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
Stayed 1 night in Mar 2025

8/10 Good

Chanphen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Stayed 3 nights in Mar 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Stayed 2 nights in Oct 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff but very very old hotel. Wouldn't go again!
Stayed 2 nights in Sep 2023

10/10 Excellent

Sehoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marroad Hakone

The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm,
Stayed 3 nights in Aug 2023

4/10 Poor

Nima

Liked: Staff & service
Disliked: Property conditions & facilities

Rusty

It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
Stayed 2 nights in Apr 2024

8/10 Good

Sai Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Stayed 2 nights in Apr 2023

8/10 Good

BOON POO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice onsen getaway

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
Stayed 3 nights in Oct 2024

8/10 Good

Jeffrey

Liked: Staff & service
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Stayed 3 nights in Mar 2024

10/10 Excellent

isohisa

Liked: Staff & service, property conditions & facilities
駅まで車の送迎も無料でありとてもサービスが良かったです！部屋も綺麗で景色は雪で生憎でしたが朝大文字も見えて最高でした。食事はサービスに入れてませんでしたが今度食べに行きたいと思いました。
Stayed 1 night in Mar 2025

4/10 Poor

Tenita

Stayed 2 nights in Dec 2024

8/10 Good

Coco

Stayed 1 night in Nov 2024

10/10 Excellent

Ray

Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Nathalie

Stayed 1 night in Oct 2024

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024