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Hyatt Regency Hakone Resort and Spa

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Serves breakfast, lunch, and dinner - Hyatt Regency Hakone Resort and Spa (Hakone)
Exterior - Hyatt Regency Hakone Resort and Spa (Hakone)
Deluxe Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk - Hyatt Regency Hakone Resort and Spa (Hakone)
Serves breakfast, lunch, and dinner - Hyatt Regency Hakone Resort and Spa (Hakone)
Reception - Hyatt Regency Hakone Resort and Spa (Hakone)
Luxury
4.5 star property
9.4

Exceptional

Mountain onsen sanctuary

A massive central fireplace anchors the living room, perfect for sipping wine while watching snow fall on the mountains. The spacious onsen offers a rejuvenating retreat with quality amenities. Nearby restaurants serve exceptional cuisine that requires advance reservations.

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for REGENCY EXC TWIN

Hypo-allergenic bedding, minibar, in-room safe, desk

REGENCY EXC TWIN

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Regency, Executive Suite

Regency, Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Regency, Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds (Tatami)

Room, 2 Twin Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds (Tatami)

9.8 out of 10
Exceptional
(13 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Mountain View

Room, 2 Twin Beds, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Mountain View

9.6 out of 10
Exceptional
(14 reviews)
  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Dog Friendly)

Deluxe Room, 2 Twin Beds (Dog Friendly) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (Dog Friendly)

  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Gora, a neighborhood in Hakone, Hyatt Regency Hakone Resort and Spa is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sengokuhara Susuki Prairie and Lake Ashi. Hakone Open Air Museum and Hakone Shrine are two other places to visit that come recommended. Visit our Hakone travel guide
View more Resorts in Hakone
Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

What's nearby

  • Fuji-Hakone-Izu National Park
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • Hakone Museum of Art
    Hakone Museum of Art
    13 min walk - 0.7 miles
  • Hakone Gora Park
    Hakone Gora Park
    15 min walk - 0.8 miles
  • Hakone Kowakien Yunessun
    Hakone Kowakien Yunessun
    2 min drive - 0.9 miles
  • Hakone Open Air Museum
    Hakone Open Air Museum
    4 min drive - 1.3 miles

Getting around

  • Kowakidani Station
    4 min drive
  • Hakone Gora Station
    16 min walk

Restaurants

  • 金沢まいもん寿司箱根強羅店
    4 min drive
  • 箱根餃子センター
    3 min drive
  • 鮨・天麩羅 風月
    18 min walk
  • 奈可むら
    4 min drive
  • 自然薯農家レストラン 山薬宮城野本店
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 10:00 AM to 7:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: JPY 5,566 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room French
  • Dining Room Sushi
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • High chair
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5566 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hyatt Regency Hakone Resort and Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hyatt Regency Hakone Resort and Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Hakone Resort and Spa?

Check-out is at noon.

Where is Hyatt Regency Hakone Resort and Spa located?

Located in Gora, this luxury resort is within 2 mi (3 km) of Hakone Gora Park, Hakone Kowakien Yunessun, and Hakone Open Air Museum. Sengokuhara Susuki Prairie and Lake Ashi are also within 6 mi (10 km). Hakone Gora Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Regency Hakone Resort and Spa Reviews

9.4

Exceptional

9.6

Cleanliness

8.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 727 out of 1001 reviews
Rating 8 - Good. 207 out of 1001 reviews
Rating 6 - Okay. 40 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

Reviews

Verified

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities
Clean and friendly.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Snehal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Khoo Boo

Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, clean, excellent and friendly service from all staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

mervyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice onsen - excellent sushi restaurant experience.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ellisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy the onsen! Staff was very friendly!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Good food great service
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the room, hot spring and food.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Nourafagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and our room was really comfortable.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Hakone

Great stay in Hakone, everything was perfect from the rooms to the japanese dinner to the onsen. Definitely a place to recommend to anyone looking for a quiet, relaxing place.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service level from all staff was simply amazing. It was a great hotel with great views of the mountains. It was the perfect place to stay and explore.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring waters are excellent. It is quiet and they were very accommodating our early check in
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Food was great and staff was SO FRIENDLY and spoke great English. Rooms were incredibly spacious. We would stay here again!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge staff were amazing . Many thanks
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Zorigtbaatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, free shuttle bus and staff are friendly and welcoming.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Andrew

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great facilities. Great onsen. Zero complaints at all.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is luxurious and clean!
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for relaxing! Very quiet and beautiful views!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Joung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa. Nice facilities
Stayed 1 night in Aug 2024