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Hilton Odawara Resort & Spa

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Hot springs - Hilton Odawara Resort & Spa (Odawara)
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Sports facility - Hilton Odawara Resort & Spa (Odawara)
Twin Junior Suite | In-room safe, laptop workspace, WiFi, bed sheets - Hilton Odawara Resort & Spa (Odawara)
Lobby - Hilton Odawara Resort & Spa (Odawara)
Luxury
4.5 star property
8.6

Excellent

Mountain onsen escape

Panoramic ocean views greet you at the hilltop Odawara resort, featuring eight indoor swimming pools. Enjoy the rock bath onsen with aromatherapy for moisturized skin. Children have dedicated pool areas while adults can use the fitness center or join yoga sessions overlooking Sagami Bay.

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Japanese Western Premium Suite

In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Premium Suite

  • Sleeps 6

View all photos for Japanese Western Suite

Japanese Western Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Japanese Western Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Corner Twin Room

Hilton Corner Twin Room | In-room safe, laptop workspace, WiFi, bed sheets

Hilton Corner Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Superior Twin Room

Hilton Superior Twin Room | View from room

Hilton Superior Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Twin Room

Hilton Twin Room | In-room safe, laptop workspace, WiFi, bed sheets

Hilton Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Deluxe Room

Japanese Western Deluxe Room | In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Deluxe Room

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

Japanese Western Corner Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Japanese Western Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Twin Junior Suite

Twin Junior Suite | In-room safe, laptop workspace, WiFi, bed sheets

Twin Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Premium Suite Room

Hilton Premium Suite Room | In-room safe, laptop workspace, WiFi, bed sheets

Hilton Premium Suite Room

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Accessible

Japanese Western Accessible | In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Accessible

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Corner Suite

  • Sleeps 6

View all photos for Dog Friendly Room

Dog Friendly Room | In-room safe, laptop workspace, WiFi, bed sheets

Dog Friendly Room

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Corner Suite Room

Japanese Corner Suite Room | In-room safe, laptop workspace, WiFi, bed sheets

Japanese Corner Suite Room

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Premium Suite

Japanese Western Premium Suite | In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Premium Suite

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Accessible Twin

Hilton Accessible Twin | In-room safe, laptop workspace, WiFi, bed sheets

Hilton Accessible Twin

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Hilton Dog Friendly Room

In-room safe, laptop workspace, WiFi, bed sheets

Hilton Dog Friendly Room

  • Sleeps 4

View all photos for Hilton Twin Room

In-room safe, laptop workspace, WiFi, bed sheets

Hilton Twin Room

  • Sleeps 2

View all photos for Hilton Superior Twin Room

In-room safe, laptop workspace, WiFi, bed sheets

Hilton Superior Twin Room

  • Sleeps 3

View all photos for Japanese Western Suite

In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Suite

  • Sleeps 6

View all photos for Hilton Corner Twin Room

In-room safe, laptop workspace, WiFi, bed sheets

Hilton Corner Twin Room

  • Sleeps 3

View all photos for Junior Twin Suite

In-room safe, laptop workspace, WiFi, bed sheets

Junior Twin Suite

  • Sleeps 3

View all photos for Hilton Premium Suite

Living area | 55-inch flat-screen TV with cable channels, TV

Hilton Premium Suite

  • Sleeps 4

View all photos for Japanese Western Deluxe Room

In-room safe, laptop workspace, WiFi, bed sheets

Japanese Western Deluxe Room

  • Sleeps 6

View all photos for Hilton Accessible Twin Room

In-room safe, laptop workspace, WiFi, bed sheets

Hilton Accessible Twin Room

  • Sleeps 2

About the neighborhood

Located in Nebukawa, a neighborhood in Odawara, Hilton Odawara Resort & Spa is in the suburbs and by the ocean. Odawara Castle and Hakone Shrine are notable landmarks, and the area's natural beauty can be seen at Fuji-Hakone-Izu National Park and Atami Sun Beach. Hakone Open Air Museum and Hakone Gora Park are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Odawara travel guide
View more Resorts in Odawara
Map
583-1 Nebukawa, Odawara, Kanagawa-ken, 250-0024

What's nearby

  • Fuji-Hakone-Izu National Park
    Fuji-Hakone-Izu National Park
    15 min drive - 5.0 miles
  • Hakone Hot Springs
    Hakone Hot Springs
    17 min drive - 6.0 miles
  • Odawara Castle and cherry blossom in japan
    Odawara Castle
    18 min drive - 4.4 miles
  • Ishigakiyama Ichiya Castle Site
    14 min drive - 4.2 miles
  • Odawara Fishing Port
    14 min drive - 3.4 miles

Getting around

  • Nebukawa Station
    5 min drive
  • Kamonomiya Station
    18 min drive
  • Narita Intl. Airport (NRT)
    177 min drive

Restaurants

  • とと丸食堂
    9 min drive
  • おさしみ天国・小田原海鮮ゴーゴー
    9 min drive
  • 鈴廣かまぼこ 江の浦店
    4 min drive
  • 一夜城 Yoroizuka Farm
    12 min drive
  • ラウンジ ウィステリア
    14 min drive

About this property

Hilton Odawara Resort & Spa

Luxury family-friendly resort near Fuji-Hakone-Izu National Park
Located close to Odawara Castle and Hakone Open Air Museum, Hilton Odawara Resort & Spa provides an adjacent golf course, a bowling alley, and an indoor mineral hot spring (onsen). Get out on the links at this resort and enjoy amenities such as a driving range. For some rest and relaxation, visit the outdoor hot springs or sauna, and indulge in hydrotherapy, a facial, or a massage. The on-site restaurant, Brasserie Flora, offers breakfast, lunch, dinner, and garden views. Fitness classes and yoga classes are offered at the 24-hour gym; Hilton Odawara Resort & Spa also has shopping on site, a playground, and an arcade/game room. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • 2 outdoor pools and 8 indoor pools
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • 2 indoor tennis courts, an electric car charging station, and express check-out
  • Guest reviews speak highly of the helpful staff
Room features
All 163 rooms offer comforts such as pillow menus and laptop-friendly workspaces, in addition to thoughtful touches like late night room service and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,000 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 6:00 AM to 10:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Flora
  • The Lobby Lounge

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • 8 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Indoor/outdoor hot spring
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • 8 indoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature - 104 ºF
  • Hot tub
  • Hydrotherapy
  • Indoor/outdoor hot spring
  • Manicures/pedicures
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The Bedrock Bath facility is closed until further notice.
This property offers shuttle pick-up service from Odawara and Nebukawa Stations at no charge.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 for adults and JPY 1800 for children
  • Fee for in-room wireless internet: JPY 1000 per night (rates may vary)
  • Fee for in-room wired internet: JPY 1000 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has 3 onsite spa facilities: Spa Seina, located in the main building, offers facials and body treatments; Bedrock Bath facility, located in the main building, is equipped with heated stone beds; and the Bade Zone, located in the Bade Building, is equipped with a hot spring (public bath and open-air bath), separate saunas for men and women, steam room, an indoor and outdoor pool, and an outdoor hot tub.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Hot springs access available from 6:00 AM to midnight
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Odawara
Hilton Odawara Resort
Odawara Hilton
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Hilton Odawara Resort Spa
Hilton Odawara & Spa Odawara
Hilton Odawara Resort & Spa Resort
Hilton Odawara Resort & Spa Odawara
Hilton Odawara Resort & Spa Resort Odawara

Frequently asked questions

Does Hilton Odawara Resort & Spa have a pool?

Yes, this property has 8 Indoor pools, 2 outdoor pools, and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hilton Odawara Resort & Spa pet-friendly?

Yes, Hilton Odawara Resort & Spa allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Odawara Resort & Spa?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Hilton Odawara Resort & Spa?

Check-out is at noon.

Where is Hilton Odawara Resort & Spa located?

This family-friendly Odawara resort is located by the ocean, 5 mi (8 km) from Odawara Castle, and within 12 mi (20 km) of Fuji-Hakone-Izu National Park and Atami Sun Beach. Hakone Open Air Museum and Hakone Gora Park are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Odawara Resort & Spa Reviews

8.6

Excellent

9.0

Cleanliness

7.2

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 444 out of 819 reviews
Rating 8 - Good. 226 out of 819 reviews
Rating 6 - Okay. 82 out of 819 reviews
Rating 4 - Poor. 46 out of 819 reviews
Rating 2 - Terrible. 21 out of 819 reviews

Reviews

Verified

10/10 Excellent

Kinson-Kin Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seaside view when you woken up from a long road trip from aboard is so nice. On top of the hill giving you the best view. And being a resort, giving you a luxury relaxing feeling. Excellent experience and will recommend.
Room balcony seaside view
Room beds
Tatami relax area
Hallway
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ARUN

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view and excellent service
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ajit

Liked: Cleanliness, property conditions & facilities
View, location, overall
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Yuwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and services
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Hideki

Liked: Cleanliness, staff & service
Staff is nice courtesy and food is good while my condition is not so good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
The million dollars of beautiful view from my room, although the bathroom was awkward I never see, no shower curtain, only half of the glass door, when we took a bath, water was all over the floor, we had to be very careful , the beds were very comfy. Buffets were delicious and A La carte dining was wonderful. The staffs services were excellent, we were very pleased.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Japan

Really enjoyed your hotel. Amenities were great. Food was great. Staff was helpful especially with the language barrier between us. They really did great.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Varied breakfast but all cold. Same with buffet dinner. Staff fantastic. Dated. Also very very small room
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Munehiro

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great resort hotel experience. Great morning buffet, and great hotel and spa experience. This little charge on the amenity is a little bit of an annoying experience. Overall, it is a great experience.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place for a short getaway into the nature. The service was spectacular and all the staff were friendly and helpful! The breakfast, the gym and the pools were amazing❤️thank you for making my stay a wondeful experience!
Stayed 1 night in May 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, buffet dinner was ok, same two nights in a row. Pool and sauna was great. Very clean and great staff. Loved the stay. Also property offers shuttle buses from the two stations.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
I love the beautiful scenery, the wonderful activities from the karaoke, bowling, tennis/badminton, and especially the onsen. The shuttle bus from the Nebukawa station is really helpful to get to the hotel without walking about 30 minutes from the station.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Breakfast buffet is amazing. The lounge has great dinner options. Will be back!!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the pool and ALL the activities! Such an amazing weekend here! The whole family loved it!
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Love the property! we had better dining options.view as fantastic! Room and pool awesome!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort. Suited to families. We only stayed one night last minute due to some other travel issues. It had a great fully equipped gym
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing and exceeded all my expectations. There was a lovely welcome and check in process, the hotel and its grounds were immaculately cared for and the facilities were outstanding and all staff went above and beyond to ensure our comfort and satisfaction. I highly recommend this hotel and look forward to staying there again next time.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

zheng

Liked: Cleanliness, amenities, property conditions & facilities
great property. nice view.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Nilotpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good view of Ocean from the hotel room. Breakfast facility is fantastic. Lots of choices. This Hotel has free shuttle service from both Odawara Train Station and Nebukawa Train Station. Check their Bus shuttle schedule. Relaxing environment. Great friendly staff. April 19th 2025
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice view ocean. The public osen was new experience for me. I found the late night shop convenient. The arcade at the bottom floor is nice too.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view of the sea was beautiful. The room we stayed in was very nice. Very good breakfast and dinner buffet. The pool, fitness center, hot springs, and service was very good. Super relaxing in calm mountain environment. Will go again for sure in the Autumn. Super relaxing.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Nebat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! We stayed one night but we wished we added more days. We will definitely come back. The main factor is the staff's respect, willingness and accomodations. They are great. One if them us Halumi I think.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views, friendly service.

I chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
Stayed 2 nights in Nov 2023
Verified

4/10 Poor

Emi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was clean and the pool area was great. Unfortunately, the staff were shockingly rude and distrustful of their guests, not just us but others as well. 1. One staff member chased down a (Japanese) family with small children getting ready for the onsen, all the way up to the lockers asking, "Are they wearing diapers? Diapers are not allowed!" The mom looked visibly upset to have been singled out and approached as she said no. The children also looked afraid they did something wrong. She gave a very cursory "shitsurei shimashita". I've never witnessed such direct confrontation from a hotel staff member in all my years in Japan. 2. They are also very particular about where you are and are not allowed to wear slippers. I wasn't the one in our party to check in so I didn't know there was a map that indicated so. It was an honest mistake on my part, but they not at all kind or understanding about it. 3. At check-in, we were given free welcome-drink coupons for the lounge. We handed them to the lounge staff when they seated us. Had the drinks, sat around for a while. There was no staff around for a long time so when we got up to leave, we were surprised when a staff member came after my husband in the lobby and demanded we pay. We were honestly confused because we had given them the drink coupons and we ordered from their free drink menu. When we explained we used the coupons, she didn't apologize for her oversight despite embarassing our family in the lobby.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excwllwnt service and kind staff. The facility was very clean and our room had beautiful views.
Stayed 1 night in Feb 2026