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Hakone Suishoen

3.5 star property
Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun

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Photo gallery for Hakone Suishoen

Public bath
Precious Suite Twin | Living room | TV
Garden
Luxury Suite Maisonette Twin | Terrace/patio
Precious Suite Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Stylish Suite Twin

Stylish Suite Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Stylish Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Comfort Suite Maisonette Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite King Double

Precious Suite King Double | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Precious Suite King Double

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Luxury Suite Maisonette Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin

Comfort Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Comfort Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Twin

Luxury Suite Twin | Living area | TV

Luxury Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite Twin

Precious Suite Twin | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Precious Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Luxury Suite Maisonette King Double

Highlights

Private hot tub
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,408 reviews
Hakone Kowakien TEN-YU

About the neighborhood

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406

What's nearby

  • Hakone Kowakien Yunessun - 7 min walk - 0.4 miles
  • Hakone Open Air Museum - 12 min walk - 0.7 miles
  • Hakone Gora Park - 17 min walk - 0.9 miles
  • Ōwakudani - 8 min drive - 4.1 miles
  • Lake Ashi - 9 min drive - 5.2 miles

Getting around

  • Kowakidani Station - 12 min walk
  • Hakone Gora Station - 18 min walk
  • Haneda Airport (HND) - 101 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬18 min walk
  • ‪手打ちそば金春 - ‬9 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根飲茶楼 - ‬11 min walk

About this property

Hakone Suishoen

Hotel near Hakone Kowakien Yunessun
A short walk from Hakone Open Air Museum, Hakone Suishoen provides free full breakfast, an indoor mineral hot spring (onsen), and a terrace. For some rest and relaxation, visit the sauna, and indulge in aromatherapy, a body treatment, or a facial. In addition to a garden and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Free train station drop-off, hot springs on site, and free newspapers
  • Smoke-free premises, a 24-hour front desk, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hakone Suishoen have perks such as private hot tubs and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • Refrigerators, electric kettles, and heating

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station drop-off shuttle
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

Is Hakone Suishoen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hakone Suishoen?

Self parking is free at this property.

What time is check-in at Hakone Suishoen?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Suishoen?

Check-out is at 11 AM.

Where is Hakone Suishoen located?

Located in Kowakudani, this spa hotel is within a 10-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum is 0.6 mi (1 km) away. Kowakidani Station is 12 minutes by foot and Hakone Gora Station is 18 minutes.

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Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 91 out of 103 reviews
Rating 8 - Good. 8 out of 103 reviews
Rating 6 - Okay. 2 out of 103 reviews
Rating 4 - Poor. 1 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haddon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service/food and the grounds are stunning.
Stayed 1 night in Mar 2025

10/10 Excellent

janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Stayed 1 night in Feb 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2025

10/10 Excellent

Can Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, environment, services, food everything is excellent
Stayed 1 night in Sep 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Stayed 1 night in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay with clean spacious room, great food and nice private and public onsen baths
Stayed 1 night in May 2023

10/10 Excellent

Alexander Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy, excellent food
Stayed 2 nights in Apr 2023

10/10 Excellent

Tinsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every single yen.
Stayed 1 night in Oct 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Leeling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Stayed 2 nights in Mar 2025

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Stayed 2 nights in Apr 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Sanjuanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Stayed 1 night in Feb 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Stayed 2 nights in May 2023