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Hakone Hisui

4.0 star property
Travelers find serenity where nature meets relaxation at this retreat, with local cuisine at ICHIYUU restaurant and a peaceful indoor mineral hot spring to enjoy.

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Photo gallery for Hakone Hisui

Lounge - Hakone Hisui (Hakone)
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Daily cooked-to-order breakfast (JPY 3300 per person) - Hakone Hisui (Hakone)
Property amenity - Hakone Hisui (Hakone)
Garden - Hakone Hisui (Hakone)
Located beside Hakone Kowakien Yunessun, Hakone Hisui offers a tranquil getaway with complimentary breakfast. Guests can relax in the indoor mineral hot spring, visit the sauna, schedule body treatments, and browse on-site shops while staying connected with free WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

Highlights

Air conditioning
Heating
Free minibar items
Smart TV
Separate bathtub and shower
Bathrobes
Hair dryer
Private bathroom
  • 66 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

Highlights

Air conditioning
Heating
Free minibar items
Smart TV
Separate bathtub and shower
Bathrobes
Hair dryer
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

Highlights

Air conditioning
Heating
Free minibar items
Smart TV
Separate bathtub and shower
Bathrobes
Hair dryer
Private bathroom
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds
  • Garden view

View all photos for Western-style room, standard(3 persons), Non Smoking

Western-style room, standard(3 persons), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Western-style room, standard(3 persons), Non Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Free minibar items
Smart TV
Separate bathtub and shower
Bathrobes
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Located in Sengokuhara, a neighborhood in Hakone, Hakone Hisui is in the mountains. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Check out an event or a game at Fuji Speedway, and consider making time for Fuji Safari Park, a top attraction not to be missed. Visit our Hakone travel guide
Map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631

What's nearby

  • 仙石原のすすき草原（神奈��川県箱根町）
    Sengokuhara Onsen
    1 min walk - 0.0 miles
  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • 仙石原のすすき草原（神奈川県箱根町）
    Sengokuhara Susuki Prairie
    15 min walk - 0.8 miles
  • Lalique Museum Hakone
    2 min walk - 0.1 miles
  • Hakone Venetian Glass Museum
    17 min walk - 0.9 miles

Getting around

  • Hakone Gora Station
    9 min drive
  • Kowakidani Station
    10 min drive

Restaurants

  • じねんじょ蕎麦 箱根九十九
    5 min walk
  • 蔵一
    11 min walk
  • The Dining 四季彩
    2 min walk
  • 高原茶寮福風
    15 min walk
  • tea salon Orient Express
    6 min walk

About this property

Hakone Hisui

Upscale hotel near Lake Ashi
At Hakone Hisui, you can look forward to an indoor mineral hot spring (onsen), a terrace, and shopping on site. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a massage, or a facial. The on-site restaurant, ICHIYUU, offers breakfast and dinner. In addition to a garden, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), hot springs on site, and a 24-hour front desk
  • A vending machine, an elevator, and luggage storage
Room features
All guestrooms at Hakone Hisui offer perks such as air conditioning and free stocked minibars, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with separate tubs/showers and hair dryers
  • 55-inch Smart TVs with digital channels
  • Heating and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to 10:00 AM for a fee: JPY 3,300 per person
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Is Hakone Hisui pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Hisui?

Check-in start time: 3 PM; Check-in end time: 8 PM.

What time is check-out at Hakone Hisui?

Check-out is at 11 AM.

Where is Hakone Hisui located?

Located in Sengokuhara, this spa hotel is steps from Sengokuhara Onsen and Lalique Museum Hakone. Hakone Village Samurai Museum and Sengokuhara Susuki Prairie are also within 15 minutes.

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Reviews

Hakone Hisui Reviews

9.4

Exceptional

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 45 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will definitely book again in the future.
Stayed 1 night in Oct 2025

10/10 Excellent

ヒロミツ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適な滞在

一泊の滞在でしたが4回も温泉に入ってのんびりと過ごせました。 朝食が美味しかったです。
Stayed 1 night in Mar 2021

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事が美味しい。

清潔感も有り、とても素敵な宿でした。 建物の作りが中庭を囲んでいて、出来れば中庭側のお部屋が良かったです。 （今回は外周側） 1番 気に入ったのが夕食、朝食共に サービス含め大変満足のいくお料理でした。 食事に夢中で写真が上手く撮れませんでしたが載せておきます。 温泉も綺麗で良かったです。 お湯はサラッとした感じです。
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とて落ち着ける静かな温泉宿

家族でファミリータイプのお部屋（4人部屋）に宿泊しました。 部屋も広く、部屋のお風呂も大浴場も全体的に清潔で快適でした。 4人部屋ということでしたが、リビングのソファが2人掛け＋1人用チェアだったので少し困りましたが、洗面所のイスで代用しました^^; 朝食は決められた時間にメニューの中から選ぶタイプでしたが、和食も洋食もパンケーキもどれも美味しかったです！
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても落ち着きます

箱根の宿泊先の一番のお気に入りです。 静かなたたずまいは勿論のこと、従業員の皆様の接客にもとても満足しています。 ここにお邪魔させていただくと、いつも時間がゆったりと流れていく感じが致します。 また、お邪魔させて頂きます。
Stayed 1 night in Feb 2020

10/10 Excellent

KAORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良いホテルです

大満足でした。また来たいです。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

レストランのサービスが素晴らしい

会員制ホテルだけに、年配の常連客、家族旅行客が多い印象でした。温泉宿でレストランでゆかたがダメなのは珍しいですが、レストランでの接客係が数・質ともに充実しており、ちょっとした高級レストランのイメージでした。
Stayed 1 night in Sep 2019

10/10 Excellent

April, NY, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

10/10 Excellent

わじ, 川崎市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が良かった。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事最高

部屋が広くて清潔。食事は和食のコースを食べたが、東京の一流ホテルよりも美味しかった。朝食も大変美味。温泉も広くてきれい。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理がよかったです 手が込んでいて　見た目もお味も最高です
Stayed 1 night in Jun 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy tranquilo y poco turismo, ppienso es un hotel para gente local de descanso. Me gusto mucho por lo mismo, tranquilo, muy lindo el staff muy amable. Solo un poco retirado .
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hakone Getaway

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

接客も大変満足です。部屋も最高でした！

接客も大変満足です。部屋も最高でした！料理も最高です！
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay here. Great hot spring and private hot bath. Excellent kaiseki dinner and Japanese breakfast. Helpful staff. Very close to Little Prince and Glass Museum too. Atmosphere is superb.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
トイレのリモコンの電池が切れてオシュレットが使えなかったが即対応して頂きました、 夕食時に寒いと思ったらしくスタッフの方が膝掛けを持って来て頂き気配りが凄いと思いました。 お部屋も広く庭園、露天風呂も素敵、お食事も美味しかったです。 スタッフの方々も明るく良かったです。
Stayed 1 night in Dec 2018

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unforgettable experience

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋のコンディションは 何時もと同じく とても良かったです。 部屋に案内をしてくれるの 心配りは？ 何だか 行き届かなく 残念でした。
Stayed 1 night in Sep 2018

10/10 Excellent

Family, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous location, beautiful hotel, delicious food

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Stayed 1 night in Aug 2018