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Hotel Kasansui

3.0 star property
Hotel with a full-service spa, near Hakone Kowakien Yunessun

Choose dates to view prices

Photo gallery for Hotel Kasansui

Public bath
In-room safe, free WiFi, bed sheets
Exterior
Hot springs
Compact Twin Room (No Restaurants nearby, Check-in until 6 PM) | In-room safe, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Room options

View all photos for Compact Twin Room (No Restaurants nearby, Check-in until 6 PM)

Compact Twin Room (No Restaurants nearby, Check-in until 6 PM) | In-room safe, free WiFi, bed sheets

Compact Twin Room (No Restaurants nearby, Check-in until 6 PM)

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room (No Restaurants nearby, Check-in until 6 PM)

Superior Twin Room (No Restaurants nearby, Check-in until 6 PM) | In-room safe, free WiFi, bed sheets

Superior Twin Room (No Restaurants nearby, Check-in until 6 PM)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Toilet with electronic bidet
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room (No Restaurant nearby, Check-in until 6 PM)

Standard Twin Room (No Restaurant nearby, Check-in until 6 PM) | In-room safe, free WiFi, bed sheets

Standard Twin Room (No Restaurant nearby, Check-in until 6 PM)

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Map
1320-72, Hakone, Hakone, Kanagawa, 250-0408

What's nearby

  • Hakone Gora Park - 11 min walk - 0.6 miles
  • Ōwakudani - 15 min walk - 0.8 miles
  • Hakone Kowakien Yunessun - 19 min walk - 1.0 mile
  • Hakone Open Air Museum - 4 min drive - 1.9 miles
  • Hakone Ropeway - 6 min drive - 2.9 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 18 min walk
  • Haneda Airport (HND) - 104 min drive

Restaurants

  • ‪COFFEE CAMP - ‬18 min walk
  • ‪GORA BREWERY & GRILL - ‬15 min walk
  • ‪ラウンジ花影 - ‬4 min drive
  • ‪リビングルーム - ‬6 min walk
  • ‪NINJA CAFE FUMA - ‬20 min walk

About this property

Hotel Kasansui

Hotel near Hakone Kowakien Yunessun
Close to Ōwakudani and Hakone Open Air Museum, Hotel Kasansui provides an indoor mineral hot spring (onsen), a restaurant, and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Free train station pick-up, a front-desk safe, and luggage storage
  • Meeting rooms, smoke-free premises, and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Kasansui have perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • A restaurant
  • Kaiseki meal

Things to do

  • Full-service spa

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Full-service spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 9 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

HOTEL KASANSUI Hakone
KASANSUI Hakone
KASANSUI
HOTEL KASANSUI Hotel
HOTEL KASANSUI Hakone
HOTEL KASANSUI Hotel Hakone

Frequently asked questions

Is Hotel Kasansui pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kasansui?

Self parking is free at this property.

What time is check-in at Hotel Kasansui?

Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Hotel Kasansui?

Check-out is at 10 AM.

Where is Hotel Kasansui located?

Located in Gora, this spa hotel is within a 15-minute walk of Hakone Museum of Art and Ōwakudani. Hakone Kowakien Yunessun and Hakone Open Air Museum are also within 2 mi (3 km). Hakone Gora Station is 18 minutes by foot.

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Hotel Kasansui Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 81 reviews
Rating 8 - Good. 28 out of 81 reviews
Rating 6 - Okay. 11 out of 81 reviews
Rating 4 - Poor. 5 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice property. Multiple bus lines pick you up directly out front. Fast walk to the ropeway and that takes you to owakudani and lake ashii. We did not try onsen
Stayed 1 night in Sep 2024

8/10 Good

Chi Ho Carven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and nice. It is wonderful to have free ride to the bus terminal.
Stayed 1 night in Apr 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is really nice! Although the facility is a bit old, they try to keep it clean.
Stayed 2 nights in Mar 2023

4/10 Poor

Wailok

Liked: Cleanliness, staff & service
Disliked: Amenities
1. Staff are all very nice and polite 2. The worst thing is the food. Dinner is not food, not much food and we need to drive to family mart to buy cup noddle 3. Onsen is real but no good view
Stayed 1 night in Jul 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice. Drove us to the station so that we wouldnt have to get a cab or walk to the cable car. Good eating experience. Youll certainly try some new things.
Stayed 1 night in Jul 2023

10/10 Excellent

petros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others mentioned the property is a bit dated but otherwise an excellent place to stay around Hakone and is very conveniently located from the cable car and the train stop. Food and Onsen were great and the place gives an idea of Japanese traditional hospitality. You can easily ship your luggage from the hakone station and don’t have to carry them around. If you have any dietary restrictions make sure you tell them in advance because their food offerings are predetermined. I would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Fung Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are wonderful and super helpful! Solved a lot of problems for us. I can say they are excellent!
Stayed 1 night in Jan 2023

6/10 Okay

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained and the owners were extremely kind. The onsens were great, and a traditional Japanese dinner and breakfast were included in the stay. The two main aspects I didn’t love about the stay were the beds and transportation to and from the hotel. Maybe I missed it or it wasn’t super clear in the description, but our twin beds were more like thin mattress pads and were super uncomfortable. I don’t think every room is like this, so verify with the pictures and descriptions. For the transportation to and from the main train station, there’s a poorly timed bus that doesn’t adhere to the bus schedule at all (granted, they delays are probably caused by tourists not knowing how Japan buses work). If you plan to stay in this area in general, expect another 1.5 hours of travel from the train station due to waiting for the bus and taking the bus.
Stayed 1 night in Sep 2024

8/10 Good

jonah

Liked: Cleanliness, staff & service, property conditions & facilities
This seems cute towards groups. It’s a 10 minute walk to the nearest store and three minutes from the bus stop thru parking lot. The shuttle bus stops at 5 PM and Texas are in frequent and difficult to find so if you spend your time in the spa which is sorts of fun baths that is no problem however, if you don’t have a car not recommended
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Not rekommended

Very Old fashion, very run down, not refurbished for very very long time). Pictures do not show how it looks in the reality. The only good thing was the clean sheets . The onsen was not worth a visit. (Dark and did not feel Fresh) Summary in total; not at all value for money!!! We have traveled a lot around Japan, and this Hotel was really disappointing us. Made the total experiences of Hakone not great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Linus

Liked: Cleanliness, staff & service, room comfort

A cozy resting place in the middle of Hakone!

Hotel Kasansui is a lovely place just around the corner from the Hakone Ropeway and situated directly next to the local bus stop. The staff were very friendly and helpful, and my friend who did not speak Japanese could still communicate with them. As a part of our stay, dinner and breakfast was included, and it did not disappoint. The total price we paid versus what we recieved seemed like a steal, and the set courses were delicious! Another part of the stay was the baths, and the two different rooms both had a nice window to watch the green foliage, and one with a semi open roof to breathe some fresh air while soaking. The hotel feels like it has been around for a while, and some parts of the building and furniture feel a bit worn, but all in all we really felt like we got good value and a great experience!
Stayed 1 night in Sep 2023

10/10 Excellent

WAI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Aymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour au calme et expérience gastronomique

Tres bon accueil et repas excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

BOHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
怀石料理很丰盛很好吃，温泉泡起来很舒服，而且人并不多，晚上来有机会独享温泉哈哈，我觉得体验绝对对得起酒店的价格。
Stayed 1 night in Oct 2024

6/10 Okay

Damien

Liked: Staff & service
Hôtel assez isolé, qui mérite un vrai rafraîchissement. Personnel très sympathique et accueillant, onsen agréable. Proximité avec le téléphérique intéressante pour rejoindre le lac, même si ce n’est pas donné.
Stayed 1 night in Aug 2024

10/10 Excellent

saika

Stayed 1 night in Aug 2024

8/10 Good

ケンイチ

静かでとても良かったです。
Stayed 1 night in Aug 2024

10/10 Excellent

けんいち

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々の対応が良かったです。 お風呂もゆっくり入ることが出来ました。
Stayed 1 night in Aug 2024

10/10 Excellent

mariko

お風呂／お食事／わき水／スタッフの皆さま、みーんな良かったです🌸
Stayed 1 night in Jul 2024

8/10 Good

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ystävällinen henkilökunta

Huoneissa näkyi ajan patina, mutta henkilökunnan ystävällisyys korjasi pienet ulkoiset puutteet.
Stayed 2 nights in Jun 2024

6/10 Okay

mifumi

Disliked: Amenities
私としては、周辺のことは、気にしませんでしたが、同行者が周辺にコンビニもお土産屋さんもないのかとガッカリしていました。
Stayed 1 night in Jun 2024

4/10 Poor

リイチロウ

Liked: Cleanliness
Disliked: Staff & service, amenities
上強羅から歩いて来たが入り口がわかりづらい。食事は普通に良かったけど、お品書きが無かった。スタッフに聞いてもよくわからない。アレルゲンの表示もしていない。今どきこんな宿が有るとは思わなかった。
Stayed 1 night in May 2024

8/10 Good

Michelangelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è ben tenuta, l onsen è collegata direttamente con la sorgente vulcanica. La cena è stata davvero varia e buona, lo staff molto disponibile. L abbiamo raggiunta facilmente perché è vicina alla fermata della ropeway.
Stayed 1 night in Apr 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが、とても親切で、朝夕の食事がとても良かったです。お風呂も清潔で、ゆったりと良い休暇となりました。ありがとうございました。😊
Stayed 2 nights in Mar 2024