The staff serving dinner were absolutely lovely—warm, kind and attentive—and the food was excellent. Unfortunately, the overall ryokan experience fell short of our expectations, particularly given the price of approximately USD 1,000 per night.
The villa was not particularly clean, with visible stains on the floors and dirty sinks. The onsen facilities were also disappointing. The outdoor bath was lovely and appeared well maintained, but the other public bath was in a condition that made it quite unappealing to use.
The setting itself is absolutely gorgeous, surrounded by beautiful gardens and greenery, and the property has enormous potential. However, it is clear that the facilities are not being maintained to the standard one would reasonably expect at this price point.
We also found the reception staff less attentive and helpful than we would have hoped. For example, despite explicitly asking not to be booked in for breakfast, this request was seemingly forgotten, and we were woken up by a phone call at 8:30 a.m. asking us to come for breakfast.
Overall, while we genuinely enjoyed the food, the dinner service and the beautiful surroundings, the accommodation, cleanliness and general level of service were disappointing. At USD 1,000 per night, we expected a much more polished and comfortable experience. It’s a shame, as the property has so much charm and potential, but it needs considerably more care and attention to justify its pricing.