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Haikou Marriott Hotel

Property class: 4.5

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Photo gallery for Haikou Marriott Hotel

A resort with multiple swimming pools, a bridge, and a variety of outdoor seating areas. - Haikou Marriott Hotel (Haikou)
Property video
A person walking on a balcony with a view of the sea, two wicker chairs, and a table with a drink. - Haikou Marriott Hotel (Haikou)
A woman in a yellow dress standing by a balcony with a view of the sea, a bathtub with candles, and a chair. - Haikou Marriott Hotel (Haikou)
A wooden deck with a hot tub, surrounded by lush greenery and a pergola structure. - Haikou Marriott Hotel (Haikou)
Consider a stay at Haikou Marriott Hotel and take advantage of a poolside bar, a coffee shop/cafe, and a garden. Treat yourself to a body wrap, a facial, or a massage at Touch Spa, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, and seafood. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the sea.

Executive Room, 1 King Bed

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony, Garden View

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Room, 1 King Bed, Ocean View

A hotel room with a large bed, a sofa, a small table, and a balcony with a view of the sea.

Panoramic Room, 1 King Bed, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Ocean View

A hotel room with a large bed, a sofa, a small table, and a balcony with a view.

Club Room, 1 King Bed, Ocean View

  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the sea.

Room, 1 King Bed, Ocean View

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 Bedroom, Ocean View

A modern hotel room with a large bed, a sofa, a small table, and a view of the sea.

Club Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Balcony, Garden View

A modern hotel room with two beds, a desk, and a large window offering a view of greenery.

Room, 2 Double Beds, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a balcony with a view of the sea.

Executive Room, 2 Double Beds

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, and a view of the city.

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed, Balcony

A spacious hotel room with a dining area, a sofa, and a TV.

Presidential Suite, 1 King Bed, Balcony

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed, Ocean View

A spacious lobby with a modern seating area, a bar, and a reception desk.

Presidential Suite, 1 King Bed, Ocean View

  • Ocean view
  • 420 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 Bedroom

A spacious room with a large wooden dining table, comfortable seating, a television, and a decorative wall piece.

Club Suite, 1 Bedroom

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Room, 1 Double Bed, Ocean View

A hotel room with a large bed, a wooden bunk bed, a desk, a chair, a sofa, and a view of the ocean.

Club Room, 1 Double Bed, Ocean View

  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the sea.

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, and a view of the sea.

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Xiuying, a neighborhood in Haikou, Haikou Marriott Hotel is near a train station and on the beach. Haikou Arcade Street and Haikou Clock Tower are local landmarks, and the area's natural beauty can be seen at Haikou Volcanic Cluster Global Geopark and Holiday Beach. Changying Global 100 Wonderland and Leiqiong Geopark are also worth visiting. Visit our Haikou travel guide
Map
No 292 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311

What's nearby

  • An aerial view of a coastal area with a large estate, a golf course, and a small island in the sea.
    Holiday Beach
    4 min drive - 3.0 miles
  • Hainan International Convention and Exhibition Center
    3 min walk - 0.2 miles
  • Meishi Mayflower International Golf Club
    10 min drive - 6.1 miles
  • Hainan University
    19 min drive - 13.4 miles
  • Haikou Arcade Street
    19 min drive - 13.4 miles

Getting around

  • Haikou (HAK-Meilan Intl.)
    46 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 1 km
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 168 per person
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Man Ho Chinese Restaurant
  • The Big Fish and Bar

Things to do

  • 2 outdoor pools
  • 6 hot springs
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (9,096 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Vegetable garden

Full-service spa

  • 6 hot springs
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot springs open from 9:00 AM - 11:00 PM
  • Hot springs water temperature - 108 ºF
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 10 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 52-inch LED TV with cable channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 345.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 per person
  • Rollaway bed fee: CNY 345.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Hot springs access available from 9:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Haikou Marriott Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Haikou Marriott Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Haikou Marriott Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Haikou Marriott Hotel?

Check-out is at noon.

Where is Haikou Marriott Hotel located?

This Xiuying hotel is on the beach, steps from Hainan International Convention and Exhibition Center, and within 6 mi (10 km) of Holiday Beach and Jiari Beach. Hainan West Coast Golf Course and Meishi Mayflower International Golf Club are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Haikou Marriott Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 58 reviews
Rating 8 - Good. 22 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 3 out of 58 reviews

Reviews

Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location in new developed area, next to convention center. Perfect for convention attendees. Very nice hotel but quite a distance away from the center town.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities
Good Check-in experience at the counter Very fast and helpful
Christmas decorations is beautiful
Hotel lobby is great and nice
Stayed 1 night in Dec 2025
Verified review

8/10 Good

ZHONGYUE

接客は自ら行っていなかった どちらというとサービス質と価格の差が大きいと思います
Stayed 1 night in Dec 2025
Verified review

8/10 Good

KAZUHIRO

Liked: Cleanliness, property conditions & facilities, room comfort

セミスイートレベルの部屋でした。

凄くゴージャス
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

WENLONG

Liked: Cleanliness, staff & service, property conditions & facilities
服务专业，酒店设施齐全.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Yaqing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

沙滩无维护

海景不错，但没有直通海边沙滩的隧道，去往海边沙滩最近的门关闭，需要从大堂正门绕行。海边沙滩没有任何设施，没有躺椅，没有遮阳伞，没有维护，没有灯光，可以认为这个沙滩和万豪一点关系都没有。10楼的过道非常热，等电梯十分煎熬。早餐人很多时有两人占了三四张桌子，十分嚣张。
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入住体验非常棒，酒店特别豪华，阳台外的海景太美了
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

环境清静

位置近海口新码头，环境清静，床舒适，就是可能因为近海所以房间有少许霉味和湿气，多植物和水所以有蚊，房间有驱蚊液但游泳玩水被咬了，整体来说不错的
Stayed 1 night in Aug 2021
Verified review

8/10 Good

jifang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
刚到时，前台给了我有烟房，之后和总台沟通后，给我升级调整了，之后的房间就很不错，希望以后前台在给房间是问一下住客是否接受有烟房，工作做的周到一些，其他都可以
Stayed 1 night in Jan 2021
Verified review

8/10 Good

JONGHO

Liked: Staff & service, property conditions & facilities, room comfort

가족 여행 좋아요

가족 여행으로 2일 사용했는데 좋았습니다.
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

让人惊喜的亲子酒店

我们是家庭来渡假的，虽然可能因为疲情影响，酒店很多设施没有开，但是员工的服务非常好，整体体验200分！ 房间都是带阳台朝海的，景色非常好，就是蚊子有点多，黄昏开始就建议不要出阳台了，酒店也有给小朋友提供防蚊带。 我们随行带了三岁半的小朋友，没想到万豪的亲子活动非常丰富，每天都安排得挺满，尤其是周末，做小饼干、pizza,游水、插花、调鸡尾酒等等等等，能参加的我们都尽量参加，因为实在也没什么事做了。。 特别感谢其中曾淑川和杜统的员工，非常亲切，很有爱心，一直把小朋友照顾的非常好，让我们在酒店的体验非常好，在这里特别感谢一下入住万豪期间他们的照顾，非常推荐有小朋友的家庭入住，不要错过酒店安排的亲子活动！
Stayed 3 nights in May 2020
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel at Haikou outskirts

Rooms are well kept, housekeeping is very attentive and provides enough amenities by observing people who stayed in (i have kids) The hotel is beside the convention center phase 2, hence it could be a bit noisy for light sleepers in the morning, even though the soundproofing is quite good (light metal knocking sounds). The plus side is theres lesser people and its much more serene in the hotel, as it is pretty much insulated from any construction sound. Room is big and comfortable to accommodate 4 asian sized adults. They have a reasonably sized adult pool and kids pool which was good. We took up the offer to upgrade our rooms rmb400 for 3 nights to get access to the Exec lounge at L8 and breakfast for 2. Lounge has PCs, can print 15 copies and have snack and biscuits selections. Theres beer and wines too. As its slightly situated at the outskirts, may not be convenient for those who didnt book pre-arranged transportations. It would be more suitable for business travellers
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a relaxed start of our trip throughout Southern China in this wonderful hotel. Rooms very clean, nice restaurant (with very good breakfast), well-equipped gym, nice swimming pools.
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
ムーランに出て来そうな建物ですごく良かった
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Riikka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and peaceful

Beautiful gardens, peaceful, lovely pools, tranquil and well looked after. Shopping centre taxi ride away, otherwise there is nothing around (some construction). Kids enjoyed and so did we. Recommendations!
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the beach. Very nice location. Design is magnificent! There is a construction site close by. It broke the power line. We lost power for 5 hours in dark. I was given two dinner certificate for compensation. Just got them in mail. Nice work.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

ICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room maid was very good.
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

hing mui

我覺得 你們酒店環境非常好， 設施同服務 我都非常滿意， 但房間 空調不足，
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Po-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities

nice and elegant hotel but far away from CBD

far away from everything, very inconvenience. have the dinner buffet at the hotel, cause of low occupancy, so not many guests dining, and even though plenty of food varieties but all the food taste plain, quality of fruit and dessert all not up to standard. consider the price of $288RMB plus 15% service charge per person, the food should be better
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True 5 star

We stayed for one week in this hotel and everything was excellent. The room and the hotel were fantastic. The hotel staff was very friendly and attentive. Very good location right on the water and a fairly short taxi ride to many different sights and shopping (for my wife). I would definetly recommend and will stay here again. Five star experience. FYI other hotels we stayed at on this trip, Legendale in Beijing and Yuda Palace in Zhengzhou. My wife liked the Marriot the best
Stayed 6 nights in Apr 2018
Verified review

8/10 Good

WAI LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but impolite frontline staff

It was rather an unforgettable and disgusting memory that we experienced in Haikou Marriott Hotel. On arrival to the Marriott Haikou Hotel at around 3:00 pm, My wife and I we were served by Allen in the check-in counter. He showed impatience and dislike which might properly due to our poor Putonghua communication. At the later stage of the registration, we were caught by surprise and shock by his very rude act upon his throwing the receipt for paying the deposit onto the bench without saying a word. We were both astonished and scared by his very impolite behaviour. I wonder why a frontline customer service officer would behave in such a rude manner that I have never experienced before. When my wife wanted to enquire him about the arrangement of the shuttle bus service, though we were still staying right in front of him, his eyes kept on looking to the far end to evade from any eye contact with my wife not until the time when my wife asked him if she could ask something. The answer given by him was negative. We were in doubt of the answer which was contrary to what we learned from the internet that fixed shuttle bus service was provided. Luckily, another staff Jeff at the concierge was very helpful and could arrange the shuttle bus service for us. The swimming pools are very amazing to us though the Jacuzzi in the swimming pool was under repair. I hope the reputable brand of Marriott Hotel would not be rotten by some impolite frontline staff.
Verified review

4/10 Poor

Jotung

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

시설은 특급이나 직원들은 특급이 아닌 호텔

시설물은 뭐 특출나게 감동적이기까지는 않지만 그런대로 특급호텔 같고 좋았습니다. 그런데 직원들의 수준은 다소 불편할 정도로 특급호텔에 걸맞지 않다고 느꼈습니다. 후런트를 제외하고는 다른 지역은 거의 영어가 전혀 안통합니다. 서울에서 조식포함으로 비용지불해쓴데 체크인 할 때 식사 비포함이라고 해서 다시 따지고 얘기해서 식사포함으로 정정해 받았습니다. 바우쳐에 써 있는데 후런트 직원들이 익스피디아의 바우처를 읽는 것이 생소한 것으로 느껴졌습니다. 결국 바우쳐에 써 있는 welcome drink는 못받았습니다. 아침식사할 때 부페에서 커피가 다 떨어졌는데 얘기를 해도 30분가량을 조치가 안되는 등 식사시에도 불편함이 느껴졌습니다. 계란을 scrambled 정도는 미리 해서 담아두면 좋은데 미리해서 담아둔 것은 over hard 밖에 없어서 scrambled는 따로 해달라고 얘기해야 해주는데 영어가 잘 안통해서 원히는 스타일의 계란도 포기했습니다.
Stayed 2 nights in Apr 2018
Verified review

8/10 Good

Tuen hong

Liked: Staff & service, property conditions & facilities, room comfort

良好

整體來說滿意，自助餐廳水平一般。
Verified review

8/10 Good

Hon Bun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美酒，標準的五星級酒店，服務員非常有禮貌！ 唯獨是酒店的餐飲服務，只有三間餐廳，中一間要預訂先會開，附近沒有餐飲所以只有酒店的餐飲可以使用！ 整體來說，還可以！
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Terrible experience

We booked 6 rooms. We have old folks,couple with children and single adult. The information provided by the staff are all wrong with regards to the bed type.its was quite a walking distance to the rooms. Due to the wrong information provided. We were given smoking room.the whole room was filled with cigarettes smell with no choice we have to open the sliding door through out the night to allow fresh air into the room. Due to the wrong advise,one of the couple carrying their sleeping child walk couple of distance just to find the right bed type from room to room. Next morning we Asked the staff at the counter,can we change the room due to the cigarette smell, good enough they change. we also inform the staff we have to checked out at 630am the next day, will it be possible to have some coffee and bread to go. The staff said yes.after all these arrangement done. we still thinking that after all this hotel was not that bad.. But but to our horrible.. When we check out the next day.. No breakfast was prepared!OMG. How can a reputable hotel never deliver their promise! It's a total different experience with the Marriott at Sanya. Marriott Sanya was fabulous. May I ask did all your staff went for different training. How come the service standard so far apart.. I will not come back or recommend this hotel to anyone.
Stayed 2 nights in Mar 2018