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Mercure Hai Phong

Property class: 5 and above

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Photo gallery for Mercure Hai Phong

A swimming pool with potted plants and a canopy, surrounded by a modern building with a geometric facade. - Mercure Hai Phong (Hai Phong)
Property video
A high-rise hotel with multiple floors, surrounded by a densely populated urban area at night. - Mercure Hai Phong (Hai Phong)
A room with large windows, a bed, a desk, and a chair. - Mercure Hai Phong (Hai Phong)
A modern hotel room with a kitchen area, a dining table, and a bed with a view. - Mercure Hai Phong (Hai Phong)
Located close to Aeon mall lê chân hải phòng, Mercure Hai Phong provides a poolside bar, a grocery/convenience store, and shopping on site. Treat yourself to a body treatment or a massage at Bloom Spa, the onsite spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a TV, a small table, and a chair.

Apartment, 1 Bedroom

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

A modern living room with a dining area, a sofa set, and a balcony with a city view.

Deluxe Apartment, 2 Bedrooms

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

A hotel room with a red upholstered headboard, white bedding, a purple pillow, a white lamp, and a bedside table with a clock and books.

Deluxe Suite, 1 King Bed, Club Lounge Access

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Club Lounge Access

A modern hotel room with a large bed, a desk, and a chair.

Privilege, Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds, Club Lounge Access

A hotel room with two beds, a desk, a chair, and a TV.

Privilege, Room, 2 Twin Beds, Club Lounge Access

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, 1 Double Bed

Room

Studio, 1 Double Bed

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Twin Beds

A hotel room with two beds, a large window, and a city view.

Studio, 2 Twin Beds

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a desk with a kettle, a wall-mounted TV, and a door leading to another room.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a TV.

Superior Room, 2 Twin Beds

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms

A modern kitchen with a red backsplash, wooden cabinets, and a built-in microwave. There is a dining area with a table and chairs, and a large window offering a view of the city.

Standard Apartment, 2 Bedrooms

  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Apartment, 3 Bedrooms

A modern living room with a sofa, a coffee table with wine glasses and cheese, a TV, and a view of a cityscape through large windows.

Deluxe Apartment, 3 Bedrooms

  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a view of the city.

Presidential Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Apartment, 3 Bedrooms

A hotel room with two beds, a chair, a small table, and a view of the cityscape.

Standard Apartment, 3 Bedrooms

  • City view
  • Sleeps 6
  • 3 Queen Beds

About the neighborhood

Located in Hai Phong Municipality, Mercure Hai Phong is connected to a rail/subway station. VinWonders Vũ Yên is a popular attraction and the area's natural beauty can be seen at Do Son Beach and Cat Ba National Park. Aeon mall lê chân hải phòng and Cat Co Beach are two other places to visit that come recommended. Visit our Lach Tray travel guide
Map
12 Lach Tray Street, Le Chan Ward, Hai Phong, 180000

What's nearby

  • A cityscape with a prominent clock tower, a large open square, and surrounding buildings.
    Hai Phong Opera House
    12 min walk - 0.7 miles
  • Lach Tray Stadium
    2 min walk - 0.1 miles
  • Hai Phong Museum
    17 min walk - 0.9 miles
  • Du Hang Pagoda
    20 min walk - 1.1 miles
  • Aeon mall lê chân hải phòng
    6 min drive - 1.9 miles

Getting around

  • Hai Phong Train Station
    12 min walk
  • Cat Bi Intl. Airport (HPH)
    20 min drive

Restaurants

  • Bánh Đa Cua Bà Cụ
    3 min walk
  • Bánh đa cua cô Lùn
    9 min walk
  • Cà phê cốt dừa cô Hạnh
    7 min walk
  • Bánh đa cua bể Cầu Đất
    7 min walk
  • Bánh Đa Cua Bà Cụ
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 340,200 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cuppa Gourmet Café
  • Flame Grill & Bar

Things to do

  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,714 square feet of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body treatments
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

More

  • 28 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 340200 per person
  • Airport shuttle fee: VND 356400 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Hai Phong have a pool?

Yes, this property has an outdoor pool. The pool will be closed during the winter.

Is Mercure Hai Phong pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Mercure Hai Phong?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Hai Phong?

Check-out is at noon.

Does Mercure Hai Phong provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 356400 per vehicle applies.

Where is Mercure Hai Phong located?

Located near the airport, this family-friendly hotel is 1.7 mi (2.7 km) from Aeon mall lê chân hải phòng and 10.4 mi (16.7 km) from VinWonders Vũ Yên. Do Son Beach is 15.4 mi (24.8 km) away. Hai Phong Train Station is 12 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hai Phong Reviews

9.2

Wonderful

9.2

Cleanliness

8.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 94 out of 138 reviews
Rating 8 - Good. 30 out of 138 reviews
Rating 6 - Okay. 12 out of 138 reviews
Rating 4 - Poor. 0 out of 138 reviews
Rating 2 - Terrible. 2 out of 138 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good access and pool
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic hotel
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hai Phong. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Staff weere
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with superb breakfast. Fresh, sustainable and tasty. The location of the hotel is top. Close to good restaurants, running streak around the lake and the local brewery. Neighbour with the best “yellow chair” in HP.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Amenities
people nicely very clean ,my room very beautiful ,the room agonizing are very comfortable ,and clearly i love it, coming back I'll stay again, thanks!
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Haiphong

Our visit was great. Bed is comfortable, room is clean and in good size, shower and bathroom is nice. Seems modern. However, room has bad sound isolation. Could hear sound from room next door and hallway. Service both at check-in (5th floor) and first floor entry was great. Staff is friendly. Located on a busy and buzzling street. Plenty of outside local eating places nearby. Overall we had good stay, and could easily come back.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Stayed 10 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice but too hot. Avoid in the summer.

Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay experience.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful hotel
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and centrally

Everything was just great.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional hotel. It was near to where we needed to be in Hai Phong
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff. Good value.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service overall
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love that the hotel was able to upgrade me due to false advertisement. The hotel is at its best. Beautiful view. Staff were all very nice and sweet.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Staff & service
Four star hotel that was clean enough but very much was a three-star hotel in terms of quality cleanliness and access
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to enjoy the lounge in 27th floor but it's closed at night.
Stayed 1 night in Jul 2025